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complete
Official procurement procedure
BHRUT/Contact Patients As a Service/DrDoctor
No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Barking, Havering and Redbridge University Hospitals NHS Trust: "BHRUT/Contact Patients As a Service/DrDoctor". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Barking, Havering and Redbridge University Hospitals NHS Trust | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Barking, Havering and Redbridge University Hospitals NHS Trust
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Barking, Havering and Redbridge University Hospitals NHS Trust. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Competition Density
Not availableNo published reports
Supplier ConcentrationModerate Concentration
Nuffield Health (The Holly Hospital)Top vendor: 39.7% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 8 active published awards; 0 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| Nuffield Health (The Holly Hospital) | 2 wins | £595,000 |
| Spire Healthcare PLC | 2 wins | £595,000 |
| Circle Health Group | 1 win | £310,000 |
Procedure terms
Contracting AuthorityBarking, Havering and Redbridge University Hospitals NHS Trust | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published29 Jul 2026, 13:29 BST | Last source update29 Jul 2026, 13:29 BST | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-06c9bc | ||
What is being bought
Contact Patients As a Service Licence - SMS messaging for the DrDoctor Contract
What changed
From the official release history
- Official notice release published
29 Jul 2026, 13:29 BST - Official notice release published
13 Jul 2026, 16:24 BST - Status changed to complete
13 Jul 2026, 15:38 BST - Official notice release published
13 Jul 2026, 15:38 BST - Buyer information updated
13 Jul 2026, 15:38 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
29 Jul 2026, 13:29 BST - Award active
Not published · Not published - Contract active
Signed 28 Jul 2026, 00:00 BST · £219,354
Commercial outcome and competition
Awards ICNH Ltd t/a DrDoctor Not published · Not published · active |
Contracts BHRUT/Contact Patients As a Service/DrDoctor £219,354 · signed 28 Jul 2026, 00:00 BST · active Contract period: 1 Aug 2026, 00:00 BST — 31 Jul 2027, 23:59 BST |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Barking, Havering and Redbridge University Hospitals NHS Trust
Contracting authority GB-PPON-PBMX-8832-GMZLDocuments (1)
Official links; attachments are not copied
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleThe Contracting Authority justifies the direct award pursuant to Schedule 5, Paragraph 5(a) and 5(b) of the Procurement Act 2023 (PA23). The supplier was awarded a contract for the provision of a Patient Engagement Portal by the North East London Integrated Care Board (NEL ICB) following an open tender process in October 2023 and the contracting authority was a named party to this contract. The contract is due to expire in July 2027 with no provisions to extend. The Contracting Authority have been working with the Supplier and are now in a position to go-live with the Patient Engagement Portal that was originally procured by NEL ICB. To support patient care outcomes and patient experience, as well as to prevent cost incurrence from missed appointments, a requirement has been identified to purchase SMS messaging as a bolt on to the Patient Engagement Portal which will allow text message reminders to be sent to patients. To this end the Supplier has provided a proposal for a Contact a Patient As a Service (CPAS) which will co-term with the ICB's overarching contract for the portal. Due to interoperability restrictions applied by the incumbent supplier DrDoctor, this results in the requirement being restricted to the incumbent in line with PA23 and the grounds for intellectual property or exclusive rights apply, as all of the messaging passes through the incumbent supplier's portal and they do not allow the use of other service providers in order to protect their intellectual property. The CPAS also allows the Contracting Authority to access additional functionality which is not part of the NEL ICB contract but is required to increase digital communications with patients which will boost patient engagement, reduce DNAs (Did Not Attend) rates and give patients more control of their care. Due to the co-terminus nature of the proposed award to align with the wider NEL ICB contract expiry in July 2027, the Trust will be seeking either directly or in collaboration with NEL ICB partners, to reprocure a solution. During this reprocurement phase, the Trust will explore procurement options from the wider supplier market in line with its obligations aligned to PA23. |