Arrears Management System - Income Analytics & Engagement Services (G-Cloud)

{
  "id": "029083-2026",
  "tag": [
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    "contract"
  ],
  "bids": {
    "statistics": [
      {
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        "measure": "bids",
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  "date": "2026-03-30T13:24:06+01:00",
  "ocid": "ocds-h6vhtk-0677cc",
  "buyer": {
    "id": "GB-COH-RS030651",
    "name": "COTTSWAY HOUSING ASSOCIATION LIMITED"
  },
  "awards": [
    {
      "id": "029083-2026-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-10440336",
          "name": "Voicescape Limited"
        }
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        },
        "hasOptions": true,
        "description": "Provision, implementation and support of the Voicescape Caseload Manager platform, collections and income analytics services, customer engagement services and integration with Allpay payment services, delivered in accordance with the G‑Cloud 14 framework terms.",
        "awardCriteria": {
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              "description": "80"
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    "title": "Arrears Management System - Income Analytics & Engagement Services (G-Cloud)",
    "status": "complete",
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      "GPA"
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    "legalBasis": {
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    "description": "Provision of Voicescape Caseload Manager, Collections, Analytics & Engagement Services and Allpay integration.",
    "reviewDetails": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
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    "procurementMethod": "limited",
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    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "This procurement has been conducted through the Crown Commercial Service (CCS) G Cloud 14 Framework Agreement, which is fully compliant with the Public Contracts Regulations 2015 (PCR2015). In accordance with Regulation 33, contracting authorities may award contracts under an established framework agreement without the need to publish a separate call for competition, provided that the framework was itself procured in line with PCR2015 and that the call off is made in accordance with its terms. G Cloud 14 is a PCR2015?compliant framework that has been openly tendered and advertised in the Find a Tender Service (FTS). All suppliers appointed to the framework have already been subject to the necessary competition, qualification, and compliance checks. The framework explicitly permits direct award and/or further competition processes within its scope. As such, the use of the negotiated procedure without prior publication is lawful because the requirement is being procured through a valid framework agreement that has already satisfied the obligations of transparency, competition, and equal treatment. The call off has been carried out strictly in line with the G Cloud 14 framework rules. No material modifications have been made that would constitute a new procurement. For these reasons, the contracting authority is permitted under PCR2015 to proceed without publishing an additional call for competition, as the use of the framework provides the necessary legal basis and ensures compliance with the relevant procurement regulations.",
    "procurementMethodRationaleClassifications": [
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        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
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    ]
  },
  "parties": [
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      "id": "GB-COH-RS030651",
      "name": "COTTSWAY HOUSING ASSOCIATION LIMITED",
      "roles": [
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      "address": {
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        "locality": "Witney",
        "postalCode": "OX284YG",
        "countryName": "United Kingdom",
        "streetAddress": "Cottsway House"
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        "classifications": [
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      "identifier": {
        "id": "RS030651",
        "scheme": "GB-COH",
        "legalName": "COTTSWAY HOUSING ASSOCIATION LIMITED"
      },
      "contactPoint": {
        "email": "cottswayprocurement@cottsway.co.uk"
      }
    },
    {
      "id": "GB-COH-10440336",
      "name": "Voicescape Limited",
      "roles": [
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      "address": {
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        "locality": "Salford",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
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        "legalName": "Voicescape Limited"
      }
    },
    {
      "id": "GB-FTS-178884",
      "name": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015",
      "roles": [
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      "address": {
        "locality": "Oxford",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR 2015"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "029083-2026-1",
      "value": {
        "amount": 199600,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "029083-2026-1",
      "dateSigned": "2026-03-16T00:00:00Z"
    }
  ],
  "description": "This procurement was conducted by direct award under the G‑Cloud 14 framework in accordance with the framework terms and the Public Contracts Regulations 2015. Implementation includes Allpay integration and supplier support as set out in the contract specification.",
  "initiationType": "tender"
}