Lot 1
No lot description published.
Statuscomplete
AwardedFind a Tender · award
2526-063-STA-WAS - RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM
BuyerWelsh Ambulance Services University NHS Trust
StatusAwarded
DeadlineNot published
ValueValue not published
Published1 Jun 2026
What is being bought
The ProQA - Medical Priority Dispatch System (MPDS) is required to enable emergency medical dispatchers to prioritise 999 calls and determine the most appropriate response to medical emergencies.
Lot details
Comparable-procurement analytics
No usable CPV category has been published, so a comparable market set cannot yet be built.
Procurement strategy & market signals
Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleThe Medical Priority Dispatch System (MPDS) is embedded within the Welsh Ambulance Services University NHS Trust (the ‘Trust’) 999 service and any change to the existing system would involve significant operational, financial, and strategic challenges. The MPDS is fundamental to the Emergency Medical Service provided by the Trust, and enables the safe, efficient, and clinically appropriate prioritisation of 999 calls. Replacing the MPDS would be a complex undertaking and at present no other viable alternatives are commercially available. Another factor is that 999 call-handlers are trained and certified through the International Academies of Emergency Dispatch (IAED) to use MPDS. Transitioning to a new system would require the retraining off all 999 call-handlers within the service, which could disrupt operations and require significant time and resources. MPDS is a clinically validated solution, with robust evidence of safety, accuracy, and effectiveness. Any alternative system would need to meet rigorous clinical governance standards and demonstrate equal or better prioritisation outcomes. Any replacement would need to be piloted, evaluated, and benchmarked against existing performance metrics to ensure either existing standards can be maintained or exceeded. A process which could take a significant period that could entail several years, depending on the level of clinical assurance already achieved, and a process which would also need to be transparent, and data driven. In addition, the MPDS disposition coding structure is integral to the prioritisation of emergency calls received and facilitates interoperability with all other UK ambulance services, crucial for example for cross-border emergency call transfers and overflow support from other services. Furthermore, the MPDS is integrated with other systems used by the Trust for secondary triage and clinical assessment and the MPDS coding is critical for accurate tracking and comparison of outcomes across the Trust’s services. Replacing the MPDS would require investment, and a clinically validated strategy that addresses technology, training, governance, and provides clinical assurance. However, there is a lack of commercial solutions available in the marketplace with NHS England for example having developed their own in-house solution and NHS Scotland using MPDS also. Accordingly, there is currently no other readily available commercial solution to enable the prioritisation of 999 emergency calls.
Rationale classificationssingleSuppliersTechnicalReasons
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published
Planning & early market engagement
BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Awards
1
Statusactive
Contracts
2526-063-STA-WAS - RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM
Statusactive
Value£643,130
Documents & submission route
- Not published
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-0661c8 |
|---|---|
| Latest release ID | 051508-2026 |
| Latest release timestamp | Mon Jun 01 2026 14:37:39 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | direct |
| Procurement method details | Direct award |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 1 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 3 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 1 Jun 2026 | award, contract | 051508-2026 |
| 4 Mar 2026 | award, contract | 019616-2026 |
| 4 Mar 2026 | award, contract | 019341-2026 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
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"buyer": {
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"name": "Welsh Ambulance Services NHS Trust"
},
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"items": [
{
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"relatedLot": "1",
"deliveryAddresses": [
{
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"country": "GB",
"countryName": "United Kingdom"
}
],
"additionalClassifications": [
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"scheme": "CPV",
"description": "Software package and information systems"
},
{
"id": "72000000",
"scheme": "CPV",
"description": "IT services: consulting, software development, Internet and support"
}
]
}
],
"title": "2526-063-STA-WAS - RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM ",
"value": {
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"currency": "GBP",
"amountGross": 771756.34
},
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"url": "https://www.find-tender.service.gov.uk/Notice/019341-2026",
"format": "text/html",
"noticeType": "UK5",
"description": "Transparency notice on Find a Tender",
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"datePublished": "2026-03-04T10:33:27Z"
}
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"name": "PRIORITY DISPATCH CORP - UK LIMITED"
}
],
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"type": "futureSignatureDate",
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"dueDate": "2026-03-20T23:59:59+00:00"
}
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"contractPeriod": {
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"startDate": "2026-04-01T00:00:00+01:00"
},
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}
],
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"status": "complete",
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"title": "RENEWAL OF A MEDICAL PRIORITY DISPTACH SYSTEM ",
"status": "complete",
"documents": [
{
"id": "conflictOfInterest",
"description": "Not published",
"documentType": "conflictOfInterest"
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"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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"description": "The Medical Priority Dispatch System (MPDS) is required to enable emergency medical dispatchers to prioritise 999 calls and determine the most appropriate response to medical emergencies.\nThe solution is a highly specialised solution that is fundamental to the safe and clinically appropriate prioritisation of 999 emergency calls. MPDS system is fundamental to the operation of the Emergency Medical Service provided by the Trust. System is owned and developed by Priority Dispatch Corp.",
"procurementMethod": "direct",
"procurementMethodDetails": "Direct award",
"procurementMethodRationale": "The Medical Priority Dispatch System (MPDS) is embedded within the Welsh Ambulance Services University NHS Trust (the ‘Trust’) 999 service and any change to the existing system would involve significant operational, financial, and strategic challenges.\nThe MPDS is fundamental to the Emergency Medical Service provided by the Trust, and enables the safe, efficient, and clinically appropriate prioritisation of 999 calls. Replacing the MPDS would be a complex undertaking and at present no other viable alternatives are commercially available.\nAnother factor is that 999 call-handlers are trained and certified through the International Academies of Emergency Dispatch (IAED) to use MPDS. Transitioning to a new system would require the retraining off all 999 call-handlers within the service, which could disrupt operations and require significant time and resources.\nMPDS is a clinically validated solution, with robust evidence of safety, accuracy, and effectiveness. Any alternative system would need to meet rigorous clinical governance standards and demonstrate equal or better prioritisation outcomes. Any replacement would need to be piloted, evaluated, and benchmarked against existing performance metrics to ensure either existing standards can be maintained or exceeded. A process which could take a significant period that could entail several years, depending on the level of clinical assurance already achieved, and a process which would also need to be transparent, and data driven.\nIn addition, the MPDS disposition coding structure is integral to the prioritisation of emergency calls received and facilitates interoperability with all other UK ambulance services, crucial for example for cross-border emergency call transfers and overflow support from other services. Furthermore, the MPDS is integrated with other systems used by the Trust for secondary triage and clinical assessment and the MPDS coding is critical for accurate tracking and comparison of outcomes across the Trust’s services.\nReplacing the MPDS would require investment, and a clinically validated strategy that addresses technology, training, governance, and provides clinical assurance. However, there is a lack of commercial solutions available in the marketplace with NHS England for example having developed their own in-house solution and NHS Scotland using MPDS also. Accordingly, there is currently no other readily available commercial solution to enable the prioritisation of 999 emergency calls. ",
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]
},
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"country": "GB",
"locality": "Cwmbran",
"postalCode": "NP44 3AB",
"countryName": "United Kingdom",
"streetAddress": "Beacon House, William Brown Close"
},
"details": {
"url": "http://nwssp.nhs.wales/ourservices/procurement-services/",
"classifications": [
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"description": "Public authority - central government"
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{
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"scheme": "UK_CA_DEVOLVED_REGULATIONS",
"description": "Welsh devolved regulations apply"
}
]
},
"identifier": {
"id": "RT4",
"scheme": "GB-NHS"
},
"contactPoint": {
"name": "Emma Burns ",
"email": "emma.burns@wales.nhs.uk"
}
},
{
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"name": "NHS Wales Shared Services Partnership (hosted by Velindre University NHS Trust)",
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"country": "GB",
"locality": "Cardiff",
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"countryName": "United Kingdom",
"streetAddress": "4-5 Charnwood Court Heol Billingsley Parc Nantgarw"
},
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"name": "PRIORITY DISPATCH CORP - UK LIMITED",
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"country": "GB",
"locality": "Bristol",
"postalCode": "BS1 3LG",
"countryName": "United Kingdom",
"streetAddress": "Spectrum Bond Street, Suite B, 4th Floor"
},
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"scale": "sme"
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"identifier": {
"id": "PCGJ-7435-YGTX",
"scheme": "GB-PPON"
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"contactPoint": {
"email": "finance@prioritydispatch.ne"
}
}
],
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"initiationType": "tender"
}