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Official procurement procedure

Contract Award for Freshworks ITSM Software

Software package and information systems
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Royal Borough of Kensington and Chelsea: "Contract Award for Freshworks ITSM Software". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityRoyal Borough of Kensington and ChelseaScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Royal Borough of Kensington and Chelsea
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Royal Borough of Kensington and Chelsea. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1.8Bids / Report
80% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 5 active published awards; 5 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityRoyal Borough of Kensington and Chelsea
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Jan 2026, 16:05 GMT
Last source update26 Jan 2026, 16:05 GMT
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
UK
OCIDocds-h6vhtk-060ee6
What is being bought
The provision of ITSM Software
What changed
From the official release history
  1. Status changed to complete
    26 Jan 2026, 16:05 GMT
  2. Official notice release published
    26 Jan 2026, 16:05 GMT
  3. Buyer information updated
    26 Jan 2026, 16:05 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    Direct call-off via G-Cloud 14 Framework Lot 2 – Cloud Software
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Jan 2026, 16:05 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 24 Nov 2025, 00:00 GMT · £340,000
Commercial outcome and competition
Awards
Freshworks Inc
Not published · Not published · active
Contracts
Contract
£340,000 · signed 24 Nov 2025, 00:00 GMT · active
Bid statistics
bids: 1 (lot 1)
Buyer and organisations in this procedure

Royal Borough of Kensington and Chelsea

Contracting authority GB-FTS-95443
View buyer profile

  • Royal Borough of Kensington and Chelsea
    buyer

    The Town Hall, Hornton Street, London, UK, W8 7NX
    procurement@rbkc.gov.uk
    +44 02073613000

  • Freshworks Inc
    supplier

    N/A
    2950 S. Delaware Street, Suite 201, San Mateo, California, US

  • Public Procurement Review Service
    reviewBody

    70 Whitehall, London, SW1A 2AS
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleDirect call-off via G-Cloud 14 Framework Lot 2 – Cloud Software