Purchasing of Telephony Services for University Clearing Days

{
  "id": "000946-2026",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
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    ]
  },
  "date": "2026-01-07T10:36:19Z",
  "ocid": "ocds-h6vhtk-0600ae",
  "buyer": {
    "id": "GB-UKPRN-10005790",
    "name": "Sheffield Hallam University"
  },
  "awards": [
    {
      "id": "000946-2026-2526-14-DTS-JM-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02831215",
          "name": "Netcall Technology Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "2526-14-DTS-JM",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "Provision of a hosted contact centre and telephony service to support the University's student recruitment and enquiry handling activities, including high-volume call handling during Clearing periods. The service comprises cloud-based contact centre software, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony infrastructure.\nThe contract includes the supply of concurrent agent licences, SIP telephony channels, inclusive call minutes, and associated hosting services, together with ongoing support and maintenance, service availability management, analytics and reporting, and professional services for configuration, optimisation, and user training.\nThe service is required to provide a stable, scalable, and resilient platform capable of supporting peak demand periods and business-as-usual operations.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
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        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
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          {
            "region": "UKE"
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          {
            "region": "UKF"
          },
          {
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          {
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          },
          {
            "region": "UKJ"
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          {
            "region": "UKK"
          }
        ]
      }
    ],
    "title": "Purchasing of Telephony Services for University Clearing Days",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Provision of a hosted contact centre and telephony solution to support the University's student recruitment and enquiry handling activities, particularly during peak Clearing periods. The service includes cloud-based contact centre functionality, automated call distribution, IVR call routing, workflow automation, and integration with Microsoft Teams and the University's existing telephony systems.\nThe contract also covers ongoing support and maintenance, service availability management, analytics and reporting, and professional services to support configuration, optimisation, and training. The solution enables the University to manage high volumes of inbound and outbound calls efficiently and reliably during critical recruitment periods.",
    "classification": {
      "id": "64200000",
      "scheme": "CPV",
      "description": "Telecommunications services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "The contract was awarded via an existing compliant framework agreement in accordance with the framework call-off rules. The framework provides pre-competed pricing and terms, ensuring value for money and continuity of a business-critical service.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-UKPRN-10005790",
      "name": "Sheffield Hallam University",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE32",
        "locality": "Sheffield",
        "postalCode": "S11WB",
        "countryName": "United Kingdom",
        "streetAddress": "City Campus"
      },
      "details": {
        "url": "https://www.shu.ac.uk/",
        "classifications": [
          {
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "09",
            "scheme": "COFOG",
            "description": "Education"
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      "identifier": {
        "id": "10005790",
        "scheme": "GB-UKPRN",
        "legalName": "Sheffield Hallam University"
      },
      "contactPoint": {
        "email": "strategicprocurement@shu.ac.uk"
      }
    },
    {
      "id": "GB-COH-02831215",
      "name": "Netcall Technology Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Bedfordshire",
        "postalCode": "MK41 7PH",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 203  Bedford Heights  Brickhill Drive  Bedford"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02831215",
        "scheme": "GB-COH",
        "legalName": "Netcall Technology Limited"
      }
    },
    {
      "id": "GB-FTS-132189",
      "name": "Sheffield Hallam University",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Sheffield",
        "postalCode": "S1 4QT",
        "countryName": "United Kingdom",
        "streetAddress": "Furnival Works"
      },
      "identifier": {
        "legalName": "Sheffield Hallam University"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "000946-2026-2526-14-DTS-JM-1",
      "value": {
        "amount": 251929,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "000946-2026-2526-14-DTS-JM-1",
      "dateSigned": "2025-11-01T00:00:00Z"
    }
  ],
  "initiationType": "tender"
}