IT Help Desk Outsourcing

{
  "id": "072768-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-11-11T12:36:52Z",
  "ocid": "ocds-h6vhtk-05de9f",
  "buyer": {
    "id": "GB-PPON-PMPH-6471-MDYY",
    "name": "Office of Rail and Road"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UK",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "72253100",
              "scheme": "CPV",
              "description": "Helpdesk services"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02658501",
          "name": "Stone Technologies Limited"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "services"
    }
  ],
  "tender": {
    "id": "ORR CT 25-49",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "IT Help Desk Outsourcing",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Provision of remote 1st to 3rd line IT support services for users at the Office of Rail and Road (ORR). Services include incident resolution, password resets, desktop and printer troubleshooting, and escalation via phone, email, and ServiceNow portal. Optional onboarding, reporting, and extended hours support are available.",
    "procurementMethodDetails": "Below threshold - unknown"
  },
  "parties": [
    {
      "id": "GB-PPON-PMPH-6471-MDYY",
      "name": "Office of Rail and Road",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI42",
        "country": "GB",
        "locality": "London",
        "postalCode": "E14 4QZ",
        "countryName": "United Kingdom",
        "streetAddress": "25 Cabot Square"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PMPH-6471-MDYY",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurementteam@orr.gov.uk"
      }
    },
    {
      "id": "GB-COH-02658501",
      "name": "Stone Technologies Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKG24",
        "country": "GB",
        "locality": "Stafford",
        "postalCode": "ST18 9AA",
        "countryName": "United Kingdom",
        "streetAddress": "Granite One Hundred"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "02658501",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "Richard.hadland@convergtp.co.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "title": "IT Help Desk Outsourcing",
      "value": {
        "amount": 145385,
        "currency": "GBP",
        "amountGross": 174462
      },
      "period": {
        "endDate": "2026-09-30T23:59:59+01:00",
        "startDate": "2025-10-01T00:00:00+01:00",
        "maxExtentDate": "2029-09-30T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "The contract runs for an initial 36-month term from 1 October 2025, with a single extension option of up to 12 months, subject to three months' written notice and approval of an exit plan. A break clause allows for annual contract reviews at 12-month intervals, during which the Buyer may choose to terminate early based on strategic or performance considerations."
      },
      "documents": [
        {
          "id": "072768-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/072768-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-11-11T12:36:52Z"
        }
      ],
      "dateSigned": "2025-09-18T00:00:00+01:00",
      "hasRenewal": true,
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}