Lot 1
A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.
Award criteria
Social Value — 10%
price — 90%
Buyer: HM Revenue & Customs →
Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.
UK
A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.
Award criteria
Social Value — 10%
price — 90%
| Item | Category | Quantity |
|---|---|---|
| 1 | Not published | Not published |
Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.
| Comparison set | Procedures | Reported bids per procedure | Named award suppliers | Price evidence |
|---|---|---|---|---|
| Market: CPV division 72 | 6,571 | 1 median · 15.7 average (2,453 of 6,571 with a bid count) | 1.9 average (2,922 of 6,571 with named award suppliers) | Not published |
| Same buyer | 8 | 1 median · 2.7 average (7 of 8 with a bid count) | 1 average (8 of 8 with named award suppliers) | Not published |
| Delivery region: UK | 2,075 | 1 median · 33.8 average (693 of 2,075 with a bid count) | 2.9 average (890 of 2,075 with named award suppliers) | Not published |
“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.
Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-059195 |
|---|---|
| Latest release ID | 052914-2025 |
| Latest release timestamp | Mon Sep 01 2025 15:07:11 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Main procurement category | services |
| Above threshold | Not published |
| Legal basis | 32014L0024 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 1 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 3 |
| Date | Event | Reference |
|---|---|---|
| 1 Sept 2025 | award, contract | 052914-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
{
"id": "052914-2025",
"tag": [
"award",
"contract"
],
"bids": {
"statistics": [
{
"id": "1",
"value": 3,
"measure": "bids",
"relatedLot": "1"
},
{
"id": "2",
"value": 0,
"measure": "smeBids",
"relatedLot": "1"
},
{
"id": "3",
"value": 3,
"measure": "electronicBids",
"relatedLot": "1"
}
]
},
"date": "2025-09-01T16:07:11+01:00",
"ocid": "ocds-h6vhtk-059195",
"buyer": {
"id": "GB-FTS-140123",
"name": "HM Revenue & Customs"
},
"awards": [
{
"id": "052914-2025-1",
"status": "active",
"suppliers": [
{
"id": "GB-COH-100008",
"name": "British Telecommunications Limited"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "SR2555933563",
"lots": [
{
"id": "1",
"status": "cancelled",
"options": {
"description": "1 permissible 12 month extension"
},
"hasOptions": true,
"description": "A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.",
"awardCriteria": {
"criteria": [
{
"name": "Social Value",
"type": "quality",
"description": "10%"
},
{
"type": "price",
"description": "90%"
}
]
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryLocation": {
"description": "HMRC Locations across the estate"
},
"deliveryAddresses": [
{
"region": "UK"
}
]
}
],
"title": "Provision of IT Hardware and Software Support Renewal",
"status": "complete",
"coveredBy": [
"GPA"
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"description": "Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.",
"classification": {
"id": "72000000",
"scheme": "CPV",
"description": "IT services: consulting, software development, Internet and support"
},
"procurementMethod": "limited",
"mainProcurementCategory": "services",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.",
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"description": "The procurement falls outside the scope of application of the directive"
}
]
},
"parties": [
{
"id": "GB-FTS-140123",
"name": "HM Revenue & Customs",
"roles": [
"buyer"
],
"address": {
"region": "UKI32",
"locality": "London",
"postalCode": "SW1A2BQ",
"countryName": "United Kingdom",
"streetAddress": "100 Parliament Street"
},
"details": {
"url": "http://www.hmrc.gov.uk",
"classifications": [
{
"id": "NATIONAL_AGENCY",
"scheme": "TED_CA_TYPE",
"description": "National or federal agency/office"
},
{
"id": "01",
"scheme": "COFOG",
"description": "General public services"
}
]
},
"identifier": {
"legalName": "HM Revenue & Customs",
"noIdentifierRationale": "notOnAnyRegister"
},
"contactPoint": {
"name": "Mandy Beames",
"email": "mandy.beames@hmrc.gov.uk",
"telephone": "+44 3000501015"
}
},
{
"id": "GB-COH-100008",
"name": "British Telecommunications Limited",
"roles": [
"supplier"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "E1 8HQ",
"countryName": "United Kingdom",
"streetAddress": "50 Leman Street"
},
"details": {
"scale": "large"
},
"identifier": {
"id": "100008",
"scheme": "GB-COH",
"legalName": "British Telecommunications Limited"
}
},
{
"id": "GB-FTS-159457",
"name": "HMRC",
"roles": [
"reviewBody"
],
"address": {
"locality": "London",
"postalCode": "SW1A2BQ",
"countryName": "United Kingdom",
"streetAddress": "100 Parliament Street"
},
"identifier": {
"legalName": "HMRC"
}
}
],
"language": "en",
"contracts": [
{
"id": "052914-2025-1",
"value": {
"amount": 984247.63,
"currency": "GBP"
},
"status": "active",
"awardID": "052914-2025-1",
"dateSigned": "2025-07-25T00:00:00+01:00"
}
],
"initiationType": "tender"
}{
"id": "052914-2025",
"tag": [
"award",
"contract"
],
"bids": {
"statistics": [
{
"id": "1",
"value": 3,
"measure": "bids",
"relatedLot": "1"
},
{
"id": "2",
"value": 0,
"measure": "smeBids",
"relatedLot": "1"
},
{
"id": "3",
"value": 3,
"measure": "electronicBids",
"relatedLot": "1"
}
]
},
"date": "2025-09-01T16:07:11+01:00",
"ocid": "ocds-h6vhtk-059195",
"buyer": {
"id": "GB-FTS-140123",
"name": "HM Revenue & Customs"
},
"awards": [
{
"id": "052914-2025-1",
"status": "active",
"suppliers": [
{
"id": "GB-COH-100008",
"name": "British Telecommunications Limited"
}
],
"relatedLots": [
"1"
]
}
],
"tender": {
"id": "SR2555933563",
"lots": [
{
"id": "1",
"status": "cancelled",
"options": {
"description": "1 permissible 12 month extension"
},
"hasOptions": true,
"description": "A performance monitoring and troubleshooting tool on a two-year contract. This includes hardware licences support.",
"awardCriteria": {
"criteria": [
{
"name": "Social Value",
"type": "quality",
"description": "10%"
},
{
"type": "price",
"description": "90%"
}
]
}
}
],
"items": [
{
"id": "1",
"relatedLot": "1",
"deliveryLocation": {
"description": "HMRC Locations across the estate"
},
"deliveryAddresses": [
{
"region": "UK"
}
]
}
],
"title": "Provision of IT Hardware and Software Support Renewal",
"status": "complete",
"coveredBy": [
"GPA"
],
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"description": "Renewal contract for a performance monitoring and troubleshooting tool. This includes hardware licences support.",
"classification": {
"id": "72000000",
"scheme": "CPV",
"description": "IT services: consulting, software development, Internet and support"
},
"procurementMethod": "limited",
"mainProcurementCategory": "services",
"procurementMethodDetails": "Award procedure without prior publication of a call for competition",
"procurementMethodRationale": "This was a call-off procedure via a CCS Framework and therefore the award of contract without prior publication in the Official Journal of the European Union is lawful.",
"procurementMethodRationaleClassifications": [
{
"id": "D_OUTSIDE_SCOPE",
"scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
"description": "The procurement falls outside the scope of application of the directive"
}
]
},
"parties": [
{
"id": "GB-FTS-140123",
"name": "HM Revenue & Customs",
"roles": [
"buyer"
],
"address": {
"region": "UKI32",
"locality": "London",
"postalCode": "SW1A2BQ",
"countryName": "United Kingdom",
"streetAddress": "100 Parliament Street"
},
"details": {
"url": "http://www.hmrc.gov.uk",
"classifications": [
{
"id": "NATIONAL_AGENCY",
"scheme": "TED_CA_TYPE",
"description": "National or federal agency/office"
},
{
"id": "01",
"scheme": "COFOG",
"description": "General public services"
}
]
},
"identifier": {
"legalName": "HM Revenue & Customs",
"noIdentifierRationale": "notOnAnyRegister"
},
"contactPoint": {
"name": "Mandy Beames",
"email": "mandy.beames@hmrc.gov.uk",
"telephone": "+44 3000501015"
}
},
{
"id": "GB-COH-100008",
"name": "British Telecommunications Limited",
"roles": [
"supplier"
],
"address": {
"region": "UK",
"locality": "London",
"postalCode": "E1 8HQ",
"countryName": "United Kingdom",
"streetAddress": "50 Leman Street"
},
"details": {
"scale": "large"
},
"identifier": {
"id": "100008",
"scheme": "GB-COH",
"legalName": "British Telecommunications Limited"
}
},
{
"id": "GB-FTS-159457",
"name": "HMRC",
"roles": [
"reviewBody"
],
"address": {
"locality": "London",
"postalCode": "SW1A2BQ",
"countryName": "United Kingdom",
"streetAddress": "100 Parliament Street"
},
"identifier": {
"legalName": "HMRC"
}
}
],
"language": "en",
"contracts": [
{
"id": "052914-2025-1",
"value": {
"amount": 984247.63,
"currency": "GBP"
},
"status": "active",
"awardID": "052914-2025-1",
"dateSigned": "2025-07-25T00:00:00+01:00"
}
],
"initiationType": "tender"
}