Contact Centre Solution

{
  "id": "051235-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-08-26T12:22:16+01:00",
  "ocid": "ocds-h6vhtk-058db3",
  "buyer": {
    "id": "GB-COH-07913048",
    "name": "NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED"
  },
  "awards": [
    {
      "id": "051235-2025-NH 2013-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01812912",
          "name": "Netcall Technology Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "NH 2013",
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      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "2 x 12 months"
        },
        "hasOptions": true,
        "description": "Contact Centre Solution - Liberty Cloud by Netcall Technology Ltd",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "type": "price",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "Northumberland"
        },
        "deliveryAddresses": [
          {
            "region": "UKC"
          },
          {
            "region": "UKD"
          },
          {
            "region": "UKE"
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          {
            "region": "UKF"
          },
          {
            "region": "UKG"
          },
          {
            "region": "UKH"
          },
          {
            "region": "UKI"
          },
          {
            "region": "UKJ"
          },
          {
            "region": "UKK"
          }
        ]
      }
    ],
    "title": "Contact Centre Solution",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Contact Centre Solution for NHFM",
    "classification": {
      "id": "64000000",
      "scheme": "CPV",
      "description": "Postal and telecommunications services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "Supplier Continuity and VFM",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-COH-07913048",
      "name": "NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKC22",
        "locality": "Newcastle Upon Tyne",
        "postalCode": "NE270QJ",
        "countryName": "United Kingdom",
        "streetAddress": "Northumbria House Silver Fox Way"
      },
      "details": {
        "url": "http://www.northumbria.nhs.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "id": "07913048",
        "scheme": "GB-COH",
        "legalName": "NORTHUMBRIA HEALTHCARE FACILITIES MANAGEMENT LIMITED"
      },
      "contactPoint": {
        "name": "Paul Greenwood",
        "email": "Paul.greenwood@northumbria-healthcare.nhs.uk",
        "telephone": "+44 7747797572"
      }
    },
    {
      "id": "GB-COH-01812912",
      "name": "Netcall Technology Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "Bedford",
        "postalCode": "MK41 7PH",
        "countryName": "United Kingdom"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01812912",
        "scheme": "GB-COH",
        "legalName": "Netcall Technology Ltd"
      }
    },
    {
      "id": "GB-FTS-525",
      "name": "High Court",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "High Court"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "051235-2025-NH 2013-1",
      "value": {
        "amount": 279976,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "051235-2025-NH 2013-1",
      "dateSigned": "2025-08-18T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}