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Official procurement procedure

ICT Customer Relationship Management System

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: East Riding of Yorkshire Council: "ICT Customer Relationship Management System". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityEast Riding of Yorkshire CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: East Riding of Yorkshire Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for East Riding of Yorkshire Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.2Bids / Report
32.5% of reports have one bid
Supplier ConcentrationModerate Concentration
Pronin LtdTop vendor: 30.2% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 198 active published awards; 40 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Pronin Ltd1 win£2,160,000
East Yorkshire Motor Services Limited16 wins£1,269,351
KCOM GROUP LIMITED1 win£785,000
INSIGHT DIRECT (UK) LTD2 wins£277,208
Access UK Limited2 wins£247,988
Procedure terms
Contracting AuthorityEast Riding of Yorkshire Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published4 Aug 2025, 10:54 BST
Last source update4 Aug 2025, 10:54 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-054eb4
What is being bought
The delivery of an ICT Customer Relationship System to help deliver back office ICT operations within the Council.
What changed
From the official release history
  1. Official notice release published
    4 Aug 2025, 10:54 BST
  2. Official notice release published
    23 Jun 2025, 13:08 BST
  3. Status changed to complete
    18 Jun 2025, 08:49 BST
  4. Official notice release published
    18 Jun 2025, 08:49 BST
  5. Buyer information updated
    18 Jun 2025, 08:49 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #LOT-0000
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    4 Aug 2025, 10:54 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Aug 2025, 01:00 BST · £681,000
Commercial outcome and competition
Awards
HALO SERVICE SOLUTIONS LTD
Not published · Not published · active
Contracts
ICT Customer Relationship Mangement System
£681,000 · signed 1 Aug 2025, 01:00 BST · active
Contract period: 4 Aug 2025, 01:00 BST — 1 Aug 2030, 00:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

East Riding of Yorkshire Council

Contracting authority GB-PPON-PZQH-9124-TMLN
View buyer profile
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThese additional / repeat goods and services, to be provided by the existing supplier, are critical to the efficient and effective operation of the Council. A change in supplier would result in the Council receiving goods and services that are different from the existing solution. In terms of implementation, operation, and maintenance there would be a number of technical reasons which would make a switch to any other solution disproportionately difficult to achieve. The solution integrates with several other embedded solutions. To implement a new solution would cause significant disruption and risk and availability of resource to establish these integrations and deliver an effective solution overall. A change in software would also result in significant additional training for back-office staff being required, leading to a potential risk of disruption.