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Official procurement procedure

Out of Hours Call Handling Service

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: The Swaythling Housing Society Ltd (Trading as Abri): "Out of Hours Call Handling Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityThe Swaythling Housing Society Ltd (Trading as Abri)Scope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: The Swaythling Housing Society Ltd (Trading as Abri)
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for The Swaythling Housing Society Ltd (Trading as Abri). These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
10.3Bids / Report
0% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 3 active published awards; 4 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityThe Swaythling Housing Society Ltd (Trading as Abri)
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published16 Mar 2026, 15:07 GMT
Last source update16 Mar 2026, 15:07 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-054603
What is being bought
Abri sought a dedicated provider to deliver an out-of-hours call handling service, ensuring residents receive timely, empathetic, and effective assistance when urgent housing management issues arise outside standard working hours. This includes critical concerns such as emergency repairs, serious incidents, and tenancy-related emergencies. Our goal was to implement an innovative, dependable, and cost-efficient solution that enhances service delivery while maintaining our commitment to high-quality, customer-focused support. The selected provider should offer a robust and responsive system that ensures residents feel supported and always valued.
What changed
From the official release history
  1. Official notice release published
    16 Mar 2026, 15:07 GMT
  2. tender value changed
    16 Dec 2025, 09:22 GMT
  3. Status changed to complete
    16 Dec 2025, 09:22 GMT
  4. Official notice release published
    16 Dec 2025, 09:22 GMT
  5. Submission deadline changed to published date
    16 Dec 2025, 09:22 GMT
  6. Official notice release published
    11 Sept 2025, 17:08 BST
  7. Submission deadline changed to 19 Sept 2025, 12:00 BST
    11 Sept 2025, 17:08 BST
  8. Official notice release published
    26 Aug 2025, 09:31 BST
  9. Submission deadline changed to 12 Sept 2025, 12:00 BST
    26 Aug 2025, 09:31 BST
  10. Published value updated to £2,200,000
    24 Jul 2025, 17:47 BST
  11. Status changed to active
    24 Jul 2025, 17:47 BST
  12. Official notice release published
    24 Jul 2025, 17:47 BST
  13. Submission deadline changed to 5 Sept 2025, 13:00 BST
    24 Jul 2025, 17:47 BST
  14. Official notice release published
    10 Jun 2025, 13:36 BST
  15. Status changed to planning
    10 Jun 2025, 12:25 BST
  16. Official notice release published
    10 Jun 2025, 12:25 BST
  17. Buyer information updated
    10 Jun 2025, 12:25 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #LOT-0001
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    16 Mar 2026, 15:07 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 13 Mar 2026, 00:00 GMT · £2,200,000
Commercial outcome and competition
Awards
Morgan Sindall Property Services Limited
Not published · Not published · active
Contracts
Out of Hours Call Handling Service
£2,200,000 · signed 13 Mar 2026, 00:00 GMT · active
Contract period: 1 Apr 2026, 00:00 BST — 31 Mar 2029, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

The Swaythling Housing Society Ltd (Trading as Abri)

Contracting authority GB-MPR-10237R
View buyer profile

  • The Swaythling Housing Society Ltd (Trading as Abri)
    buyer

    GB-MPR: 10237R
    Collins House, Bishopstoke Road, Eastleigh, UKJ35, SO50 6AD, GB
    procurement.team@abri.co.uk
    03001231567

  • Morgan Sindall Property Services
    supplier

    GB-COH: 04415196
    Kent House, 14-17 Market Place, London, UKI32, W1W 8AJ, GB
    mspropservices.bidteam@morgansindall.com
    07816250357
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published