Lot 1
No lot description published.
We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. We follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes. In addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. We are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.
No lot description published.
No usable CPV category has been published, so a comparable market set cannot yet be built.
No planning milestones published.
No linked framework, prior procurement or reprocurement published.
No documents are published in the current source record.
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-052696 |
|---|---|
| Latest release ID | 027583-2025 |
| Latest release timestamp | Tue May 27 2025 08:53:48 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | limited |
| Procurement method details | Below threshold - limited competition |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 1 |
| Tender items in source | 0 |
| Tender documents in source | 0 |
| Awards in latest release | 1 |
| Contracts in latest release | 1 |
| Parties in latest release | 2 |
| Date | Event | Reference |
|---|---|---|
| 27 May 2025 | award, contract | 027583-2025 |
Unmodified official OCDS data retained by Tenderline for this procurement process.
{
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"date": "2025-05-27T09:53:48+01:00",
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"id": "GB-PPON-PXRY-5513-YMDN",
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"countryName": "United Kingdom"
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{
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{
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"name": "TOPDESK UK LIMITED"
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"description": "We have around 300 staff. We have about 15 IT staff. Our service desk is located at our London office. We process around 300 tickets (incidents and service requests) per month. \nWe follow ITIL processes, so the tool needs to adhere to ITIL principles and support those processes.\nIn addition, we currently use our current tool for Change and Problem management, including asset management of laptops and mobile phones. \nWe are looking to procure a Software as a Service (SaaS) ITSM Tool to meet our requirements.",
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{
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"postalCode": "E14 4QJ",
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"streetAddress": "Level 14, One Cabot Square, Canary Wharf"
},
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{
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{
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{
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"country": "GB",
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{
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{
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{
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"procurementMethod": "limited",
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},
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{
"id": "GB-PPON-PXRY-5513-YMDN",
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"scheme": "GB-PPON"
},
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"name": "Rene Kiliaan",
"email": "Procurement@pharmacyregulation.org"
}
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{
"id": "GB-COH-05396062",
"name": "TOPDESK UK LIMITED",
"roles": [
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"country": "GB",
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"countryName": "United Kingdom",
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}