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Official procurement procedure

Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published5
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Norfolk County Council: "Framework Agreement for the Provision of Interpreting, Translation and Related Language and Communication Support Services". Published status: complete. Published value: Value not published. 5 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityNorfolk County CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Norfolk County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Norfolk County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.3Bids / Report
3.6% of reports have one bid
Supplier ConcentrationHigh Concentration
UNIVERSAL CARE SERVICES (UK) LIMITEDTop vendor: 50.3% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 446 active published awards; 28 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
UNIVERSAL CARE SERVICES (UK) LIMITED1 win£20,334,263
TAYLOR CARE NORFOLK LIMITED1 win£11,310,568
ROYAL MENCAP SOCIETY3 wins£3,012,338
HILTON COMMUNITY SERVICES LIMITED2 wins£1,777,849
Dimensions (UK) Limited1 win£1,334,810
Procedure terms
Contracting AuthorityNorfolk County Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published3 Sept 2026, 10:32 BST
Last source update3 Sept 2026, 10:32 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-052592
What is being bought
Norfolk County Council (NCC), on behalf of and delegated by the INTRAN Partnership, have let a Multi-Provider Framework for the provision of high quality, value-for-money and innovative Interpreting, Translation and Related Language and Communication Support Services in the East of England and surrounding regions. Norfolk County Council has assigned expert suppliers to the framework, for each lot, who can provide services from interpreters, translators and other language and communication professionals to successfully respond to booking requests made by our member organisations. INTRAN is a public-facing multi-agency partnership that ensures people who are Deaf, and speakers of other languages or dialects than English with limited or no English proficiency, have equitable access to information and services through the provision of professional interpreting, translation, transcription and other language and communication support services. Two applicants have been admitted to the Framework under Lots 1,2,3,4 and 5.
What changed
From the official release history
  1. Official notice release published
    3 Sept 2026, 10:32 BST
  2. tender value changed
    14 May 2026, 18:22 BST
  3. Status changed to complete
    14 May 2026, 18:22 BST
  4. Official notice release published
    14 May 2026, 18:22 BST
  5. Official notice release published
    22 Oct 2025, 14:07 BST
  6. Published value updated to £10,040,000
    22 Oct 2025, 12:30 BST
  7. Official notice release published
    22 Oct 2025, 12:30 BST
  8. Published value updated to £10,000,000
    22 Oct 2025, 12:17 BST
  9. Status changed to active
    22 Oct 2025, 12:17 BST
  10. Official notice release published
    22 Oct 2025, 12:17 BST
  11. Published value updated to £2,100,000
    24 May 2025, 11:34 BST
  12. Status changed to planned
    24 May 2025, 11:34 BST
  13. Official notice release published
    24 May 2025, 11:34 BST
  14. Buyer information updated
    24 May 2025, 11:34 BST
Lots and requirements (5)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 3 · #3
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 4 · #4
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 5 · #5
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    3 Sept 2026, 10:32 BST
  2. Award active
    Not published · Not published
  3. Award active
    Not published · Not published
  4. Award active
    Not published · Not published
  5. Award active
    Not published · Not published
  6. Award active
    Not published · Not published
  7. Contract active
    Signed 13 Aug 2026, 00:00 BST · £1,600,000
  8. Contract active
    Signed 13 Aug 2026, 00:00 BST · £4,500,000
  9. Contract active
    Signed 13 Aug 2026, 00:00 BST · £3,500,000
  10. Contract active
    Signed 13 Aug 2026, 00:00 BST · £200,000
  11. Contract active
    Signed 13 Aug 2026, 00:00 BST · £2,500,000
Commercial outcome and competition
Awards
CLARION INTERPRETING LIMITED, TOPP LANGUAGE SOLUTIONS LIMITED
Not published · Not published · active
AA GLOBAL LANGUAGE SERVICES LIMITED, DCVS TRADING LTD
Not published · Not published · active
CLARION INTERPRETING LIMITED, LANGUAGE LINE LIMITED
Not published · Not published · active
SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD, SIGNIFICAN'T (UK) LIMITED
Not published · Not published · active
LANGUAGE LINE LIMITED, TRANSLATE PLUS LIMITED
Not published · Not published · active
Contracts
Face to Face and Remote English/British Sign Language Interpreting, Translation and Other Language and Communication Support Services
£1,600,000 · signed 13 Aug 2026, 00:00 BST · active
Contract period: 13 Aug 2026, 00:00 BST — 30 Jun 2030, 23:59 BST
Face to Face and Remote English/Other Languages and Dialects Interpreting
£4,500,000 · signed 13 Aug 2026, 00:00 BST · active
Contract period: 13 Aug 2026, 00:00 BST — 30 Jun 2030, 23:59 BST
Telephone, audio and video Interpreting services (English/BSL/Other languages and Dialects than English) on demand and related goods and services.
£3,500,000 · signed 13 Aug 2026, 00:00 BST · active
Contract period: 13 Aug 2026, 00:00 BST — 30 Jun 2030, 23:59 BST
Video Relay Services for BSL users
£200,000 · signed 13 Aug 2026, 00:00 BST · active
Contract period: 13 Aug 2026, 00:00 BST — 30 Jun 2030, 23:59 BST
Translation Services and Other Communication Support Services
£2,500,000 · signed 13 Aug 2026, 00:00 BST · active
Contract period: 13 Aug 2026, 00:00 BST — 30 Jun 2030, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Norfolk County Council

Contracting authority GB-PPON-PDYH-3246-XWTR
View buyer profile

  • Norfolk County Council
    buyer

    GB-PPON: PDYH-3246-XWTR
    County Hall, Martineau Lane, Norwich, UKH15, NR1 2DH, GB
    sourcingteam@norfolk.gov.uk

  • AA GLOBAL LANGUAGE SERVICES LIMITED
    supplier

    GB-COH: 04299764 · GB-PPON: PJWQ-9858-LVCP
    Francis House, Hull, UKE11, HU1 1UD, GB
    procurement@aaglobal.co.uk

  • CLARION INTERPRETING LIMITED
    supplier

    GB-COH: 04401314 · GB-PPON: PLTY-9838-TPHY
    The Brainworks, Leeds, UKE42, LS12 6LL, GB
    tenders@thebigword.com

  • DCVS TRADING LTD
    supplier

    GB-COH: 11127666 · GB-PPON: PZYW-9894-WHRL
    48, High Street, Hemel Hempstead, UKH23, HP1 3AF, GB
    HITSmanager@communityactiondacorum.org.uk

  • LANGUAGE LINE LIMITED
    supplier

    GB-COH: 04823110 · GB-PPON: PHWN-1399-TZHH
    5th Floor Queen Elizabeth House, London, UKI31, EC3R 8AD, GB
    Bids@Languageline.co.uk

  • SIGN SOLUTIONS (SIGN LANGUAGE INTERPRETING AGENCY) LTD
    supplier

    GB-COH: 04802772 · GB-PPON: PNYL-9683-ZHQD
    First Floor, Ipsley Barn Berrington Close, Redditch, UKG12, B98 0TJ, GB
    tenders@signsolutions.uk.com

  • SIGNIFICAN'T (UK) LIMITED
    supplier

    GB-COH: 04724725 · GB-PPON: PBTM-4396-VQJD
    St Agnes House, London, UKI51, SE3 9RD, GB
    uksales@sorenson.com

  • TOPP LANGUAGE SOLUTIONS LIMITED
    supplier

    GB-COH: 08473338 · GB-PPON: PCNN-3745-VNMG
    7 St Petersgate, Stockport, UKD35, SK1 1EB, GB
    info@topplanguagesolutions.co.uk

  • TRANSLATE PLUS LIMITED
    supplier

    GB-COH: 06674541 · GB-PPON: PBPC-7589-CPZR
    1st Floor 2 Television Centre, London, UKI33, W12 7FR, GB
    INTRAN@translateplus.com
Documents (1)
Official links; attachments are not copied

  • Not published

    tender
    conflictOfInterest
Related procedures (0)
No data
No related procedures published