BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail

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    "title": "BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail",
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    "description": "Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender (\"ITT\") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers.\nBTH and CHT's current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026.\nThe CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare.\nThe implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation.\nCAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).",
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    "description": "Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender (\"ITT\") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers.  \nBTH and CHT’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. \nThe CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. \nThe implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients.  That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation.  \nCAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).",
    "procurementMethod": "open",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PMJZ-5573-HMPZ",
      "name": "Bradford Teaching Hospitals NHS Foundation Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Bradford",
        "postalCode": "BD9 6RJ",
        "countryName": "United Kingdom",
        "streetAddress": "Bradford Royal Infirmary"
      },
      "details": {
        "url": "https://www.bradfordhospitals.nhs.uk/our-trust/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PMJZ-5573-HMPZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Megan Schatz",
        "email": "megan.schatz@bthft.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PWVB-9664-WPWP",
      "name": "Airedale NHS Foundation Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Kieghley",
        "postalCode": "BD20 6TD",
        "countryName": "United Kingdom",
        "streetAddress": "Skipton Road"
      },
      "details": {
        "url": "https://www.airdale-trust.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PWVB-9664-WPWP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "megan.schatz@bthft.nhs.uk",
        "telephone": "01274276252"
      }
    },
    {
      "id": "GB-PPON-PRVB-1661-VNRY",
      "name": "Calderdale and Huddersfield NHS Foundation Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE44",
        "country": "GB",
        "locality": "Huddersfield",
        "postalCode": "HD3 3EA",
        "countryName": "United Kingdom",
        "streetAddress": "Trust HQ, Acre Street, Lindley"
      },
      "details": {
        "url": "https://www.cht.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
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        ]
      },
      "identifier": {
        "id": "PRVB-1661-VNRY",
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      },
      "contactPoint": {
        "email": "megan.schatz@bthft.nhs.uk",
        "telephone": "01274276252"
      }
    },
    {
      "id": "GB-COH-00330754",
      "name": "Xerox Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ13",
        "country": "GB",
        "locality": "Uxbridge",
        "postalCode": "UB8 1DH",
        "countryName": "United Kingdom",
        "streetAddress": "Building 4 Uxbridge Business Park"
      },
      "details": {
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "00330754",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "uxb.bidteam@xerox.com"
      }
    },
    {
      "id": "GB-COH-08294659",
      "name": "Zesty Limited",
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        "supplier"
      ],
      "address": {
        "region": "UKI31",
        "country": "GB",
        "locality": "London",
        "postalCode": "WC2A 3TH",
        "countryName": "United Kingdom",
        "streetAddress": "Induction Healthcare UK Ltd (Vitalhub UK on behalf of Zesty Ltd)  2 Stone Buildings Lincoln's Inn"
      },
      "details": {
        "vcse": false,
        "scale": "sme",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "08294659",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "mike.sanders@vitalhub.com"
      }
    },
    {
      "id": "GB-COH-01782505",
      "name": "Oracle Corporation UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ11",
        "country": "GB",
        "locality": "Reading",
        "postalCode": "RG6 1RA",
        "countryName": "United Kingdom",
        "streetAddress": "Oracle Parkway  Thames Valley Park"
      },
      "details": {
        "vcse": false,
        "scale": "large",
        "shelteredWorkshop": false,
        "publicServiceMissionOrganization": false
      },
      "identifier": {
        "id": "01782505",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "emea-collections-cerner_ww@oracle.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}

{
  "id": "037999-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-07-07T16:37:28+01:00",
  "ocid": "ocds-h6vhtk-0523c3",
  "buyer": {
    "id": "GB-PPON-PMJZ-5573-HMPZ",
    "name": "Bradford Teaching Hospitals NHS Foundation Trust"
  },
  "tender": {
    "id": "BTH25-103",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 10179000,
          "currency": "GBP",
          "amountGross": 12215000
        },
        "status": "active",
        "options": {
          "description": "The option to extend has been included within the tender document suite. The option for Calderdale and Huddersfield NHS Foundation Trust to join or not join has been included within the tender document suite. The option for some contract additions, including but not limited to the friends and family test and video consultation (neither scored or mandatory requirements to bid for the core contract), have been included within Document 2 (Specification) of the tender document suite."
        },
        "renewal": {
          "description": "One further 12-month extension"
        },
        "hasOptions": true,
        "hasRenewal": true,
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical Quality",
              "type": "quality",
              "numbers": [
                {
                  "number": 55,
                  "weight": "percentageExact"
                }
              ],
              "description": "Technical Quality is worth 55% of the total award criteria weighting. Stage 1 Technical Quality is worth 40% and Stage 2 is worth 15%."
            },
            {
              "name": "Social Value",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Social Value is worth 10% of the total award criteria weighting."
            },
            {
              "name": "Commercials",
              "type": "cost",
              "numbers": [
                {
                  "number": 35,
                  "weight": "percentageExact"
                }
              ],
              "description": "Cost is worth 35% of the total award criteria weighting."
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2030-02-28T23:59:59Z",
          "startDate": "2026-03-01T00:00:00Z",
          "maxExtentDate": "2031-02-28T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE4",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72260000",
            "scheme": "CPV",
            "description": "Software-related services"
          },
          {
            "id": "64112000",
            "scheme": "CPV",
            "description": "Postal services related to letters"
          },
          {
            "id": "48611000",
            "scheme": "CPV",
            "description": "Database software package"
          }
        ]
      }
    ],
    "title": "BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail",
    "value": {
      "amount": 10179000,
      "currency": "GBP",
      "amountGross": 12215000
    },
    "status": "active",
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "037999-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/037999-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-07-07T16:37:28+01:00"
      }
    ],
    "procedure": {
      "features": "This procurement is a two-stage competitive tendering procedure (a “competitive flexible procedure”) as permitted by the PA 2023. Stage 1: moderated evaluation of all bids that have passed the conditions of participation, completed their supplier information in the Central Digital Platform, confirmed all aspects of the specification, and the gate questions MR1-MR6. Social Value, Commercial schedule, and Quality Questions MIR1-MIR8 shall be scored, and the top two scoring Tenderers who have submitted compliant bids and have passed all minimum requirements will be selected to move forward to Stage 2. Any unsuccessful Tenderers will be advised of the outcome of Stage 1 at the same time as the successful Tenderers and shall be disqualified at this point. An assessment summary shall follow later at the point of standstill. Stage 2: moderated presentation of quality question MIR9. The top two scoring Tenderers shall be invited to a Teams meeting which will be recorded and transcribed, this is an opportunity to engage with the stakeholders so that they can clarify this aspect of your bid submission prior to providing a final score for it. Post-moderation: final scores shall be agreed amongst the panel and a recommendation made for a preferred supplier / solution. Internal approvals within each Trust will take place prior to the release of assessment summaries and the launch of a Contract Award Notice (UK6)."
    },
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2025-09-29T23:59:59+01:00"
        }
      ]
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    "awardPeriod": {
      "endDate": "2025-09-29T23:59:59+01:00"
    },
    "description": "Airedale NHS Foundation Trust (AFT), Bradford Teaching Hospitals NHS Foundation Trust (BTH), and optionally Calderdale and Huddersfield NHS Foundation Trust (CHT) (together, the Contracting Authorities (hereafter the CAs)) are issuing a joint invitation to tender (\"ITT\") in connection with a competitive procurement of a digital-by-default patient experience portal (PEP) and hybrid mail solution. The CAs intend to procure a joint solution, led by BTH, but maintain individual instances for each individual contracting authority of both the PEP and hybrid mail. The CAs will also have separate contract managers. BTH and CHT’s current electronic patient record (EPR) is run by Oracle Corporation UK Ltd (formerly known as Cerner, hereafter referred to as Oracle), and it is anticipated AFT will join on the same domain in 2026. Any solution being proposed must be able to natively integrate with our EPR by 1st March 2026. The CAs are looking for partners to help drive a digital transformation in outpatient pathways. There is an expectation that the successful supplier(s) will provide ongoing support and in-line continual service improvement. The successful supplier(s) will be expected to lead and programme manage the entirety of the implementation, including process mapping, analysis, optimisation, testing, implementation, and aftercare. The implementation of any new solution by the end of February 2026 must maintain the current level of functionality as a minimum, so as not to undermine current capabilities and services for patients. That includes hybrid mail to print and post letters from multiple systems; digital letters; automatic SMS appointment reminders; digital forms; and waiting list validation. CAs are seeking to optimise and transform the way in which they deliver outpatient services to improve operational efficiency, reduce operating costs, improve patient care, and reduce health inequalities. This must be achieved in the context of changing national policies (NHS 10 Year Plan, Elective Recovery Reform), One Digital Estate, Patient Care Aggregator (Wayfinder) and the NHS App (all as minimum).",
    "tenderPeriod": {
      "endDate": "2025-08-01T12:00:00+01:00"
    },
    "enquiryPeriod": {
      "endDate": "2025-08-01T12:00:00+01:00"
    },
    "hasRecurrence": true,
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://health-family.force.com/s/Welcome",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PMJZ-5573-HMPZ",
      "name": "Bradford Teaching Hospitals NHS Foundation Trust",
      "roles": [
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        "region": "UKE41",
        "country": "GB",
        "locality": "Bradford",
        "postalCode": "BD9 6RJ",
        "countryName": "United Kingdom",
        "streetAddress": "Bradford Royal Infirmary"
      },
      "details": {
        "url": "https://www.bradfordhospitals.nhs.uk/our-trust/",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PMJZ-5573-HMPZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Megan Schatz",
        "email": "megan.schatz@bthft.nhs.uk"
      }
    },
    {
      "id": "GB-PPON-PWVB-9664-WPWP",
      "name": "Airedale NHS Foundation Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE41",
        "country": "GB",
        "locality": "Kieghley",
        "postalCode": "BD20 6TD",
        "countryName": "United Kingdom",
        "streetAddress": "Skipton Road"
      },
      "details": {
        "url": "https://www.airdale-trust.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PWVB-9664-WPWP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "megan.schatz@bthft.nhs.uk",
        "telephone": "01274276252"
      }
    },
    {
      "id": "GB-PPON-PRVB-1661-VNRY",
      "name": "Calderdale and Huddersfield NHS Foundation Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKE44",
        "country": "GB",
        "locality": "Huddersfield",
        "postalCode": "HD3 3EA",
        "countryName": "United Kingdom",
        "streetAddress": "Trust HQ, Acre Street, Lindley"
      },
      "details": {
        "url": "https://www.cht.nhs.uk",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          }
        ]
      },
      "identifier": {
        "id": "PRVB-1661-VNRY",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "megan.schatz@bthft.nhs.uk",
        "telephone": "01274276252"
      }
    }
  ],
  "language": "en",
  "planning": {
    "noEngagementNoticeRationale": "Preliminary Market Engagement was not undertaken for this tender."
  },
  "initiationType": "tender"
}

{
  "id": "026725-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-05-23T15:27:58+01:00",
  "ocid": "ocds-h6vhtk-0523c3",
  "buyer": {
    "id": "GB-PPON-PMJZ-5573-HMPZ",
    "name": "Bradford Teaching Hospitals NHS Foundation Trust"
  },
  "tender": {
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    "lots": [
      {
        "id": "1",
        "status": "planned",
        "hasRenewal": true,
        "contractPeriod": {
          "endDate": "2029-02-27T23:59:59Z",
          "startDate": "2026-03-01T00:00:00Z",
          "maxExtentDate": "2031-02-27T23:59:59Z"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKE4",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72260000",
            "scheme": "CPV",
            "description": "Software-related services"
          },
          {
            "id": "64112000",
            "scheme": "CPV",
            "description": "Postal services related to letters"
          }
        ]
      }
    ],
    "title": "BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail",
    "value": {
      "amount": 1700000,
      "currency": "GBP",
      "amountGross": 2040000
    },
    "status": "planned",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "Patient Experience Portal and digital by default appointment letters for various departments within Bradford Teaching Hospitals NHS Foundation Trust and Airedale NHS Foundation Trust. Calderdale and Huddersfield NHS Foundation Trust may also join the opportunity.",
    "communication": {
      "futureNoticeDate": "2025-09-01T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
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      "id": "GB-PPON-PMJZ-5573-HMPZ",
      "name": "Bradford Teaching Hospitals NHS Foundation Trust",
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        "locality": "Bradford",
        "postalCode": "BD9 6RJ",
        "countryName": "United Kingdom",
        "streetAddress": "Bradford Royal Infirmary"
      },
      "details": {
        "url": "https://www.bradfordhospitals.nhs.uk/our-trust/",
        "classifications": [
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            "scheme": "UK_CA_TYPE",
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        ]
      },
      "identifier": {
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        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Megan Schatz",
        "email": "megan.schatz@bthft.nhs.uk"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "026725-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/026725-2025",
        "format": "text/html",
        "noticeType": "UK1",
        "description": "Pipeline notice on Find a Tender",
        "documentType": "plannedProcurementNotice",
        "datePublished": "2025-05-23T15:27:58+01:00"
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}