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AwardedFind a Tender · award

Provision of On Train Wi-Fi maintenance and software support

Buyer: NORTHERN TRAINS LIMITED →

BuyerNORTHERN TRAINS LIMITED
StatusAwarded
DeadlineNot published
ValueValue not published
Published15 May 2025

What is being bought

This contract covers the provision of On Train Wi-Fi (OTW) System Availability via an X6i router and Passenger Access Points in each train vehicle. The OTW is important to Northern's customers for utilising Wi-Fi on-board however it is also needed for a range of other critical services including Closed Circuit Television (CCTV), Electronic Point of Sale (EPOS), Remote Condition Monitoring (RCM), and Passenger Information System (PIS) that are required to operate the trains in passenger services in line with ORR regulations. The agreement covers provisions of supplying/ overhauling/ maintaining the hardware that was installed across the 260 units however the largest proportion of ongoing costs with the supplier is for the back-office and hosting support. This Backoffice support covers 24/7 monitoring of the OTW and the support systems that hang off the OTW. The requirements for this monitoring are in line with the following; a) for P1 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify the Company's Onboard Systems On-Call representative by calling the central number to notify the Company of the P1 Digital Train Incident b) For P2, P3 and P4 Digital Train Incidents, promptly (and in any event within thirty (30) minutes after discovery of a Digital Train Incident) notify by email to the Company's points of contacts. c) if the Digital Train Incident relates to a Connected Onboard System, the Contractor shall notify the supplier of the Connected Onboard System about any Digital Train Incident discovered during the monitoring promptly (and in any event within thirty (30) minutes after discovery of a Digital Trian Incident).

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeutilities
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

1

Statuspending
Value£8,500,000
Contract periodFrom 30 May 2025 to 31 Mar 2027

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0513bc
Latest release ID021831-2025
Latest release timestampThu May 15 2025 14:07:37 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methoddirect
Procurement method detailsDirect award
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
15 May 2025award, contract021831-2025
14 May 2025award, contract021496-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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        "postalCode": "ME4 4QU",
        "countryName": "United Kingdom",
        "streetAddress": "Victory House, Chatham Maritime"
      },
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        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "06089258",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "sales@icomera.com",
        "telephone": "0870 446 0461"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}