ITSM Ticketing System Extended

{
  "id": "029029-2026",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2026-03-30T12:09:10+01:00",
  "ocid": "ocds-h6vhtk-05047b",
  "buyer": {
    "id": "GB-PPON-PXNY-4251-DZLZ",
    "name": "The Police and Crime Commissioner for Warwickshire"
  },
  "awards": [
    {
      "id": "2",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKG13",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04759927",
          "name": "NODE 4 LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "goods"
    }
  ],
  "tender": {
    "id": "WPA25-0023 (EX25-0019)",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "ITSM Ticketing System Extended",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "This is an AWARD notice & NOT a call for competition. \nThe ITSM ticketing system (first notice details: Notice identifier: 2025/S 000-015745 Procurement identifier (OCID): ocds-h6vhtk-05047b) has been extended via further internal exemption processes.  On each occasion the exemption approved was below the publishing threshold but the combined value is above the below threshold publication threshold and therefore this notice is to update the previous information published.  Following expiry of the initial exemption further exemptions of 3 months each at £21,630 have been approved by the authority to continue use of the existing ITSM until such a time as a new call off arrangement via the authority's hardware and software contract could be put in place.  The new system was expected to go live on 1st April 2026 but delays in implementing have pushed the go live date back to further in the year and the incumbent provider's system is still required hence a further exemption to continue use up to end of June 2026.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PXNY-4251-DZLZ",
      "name": "The Police and Crime Commissioner for Warwickshire",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG13",
        "country": "GB",
        "locality": "Leek Wootton",
        "postalCode": "CV35 7QB",
        "countryName": "United Kingdom",
        "streetAddress": "Warwickshire Police Headquarters"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PXNY-4251-DZLZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@warwickshire.police.uk"
      }
    },
    {
      "id": "GB-COH-04759927",
      "name": "NODE 4 LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF11",
        "country": "GB",
        "locality": "Derby",
        "postalCode": "DE24 8HZ",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 1a-1b Millennium Way"
      },
      "details": {
        "url": "http://www.node4.co.uk",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "04759927",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidmanagement@node4.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PZGH-1445-XRJZ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "2",
      "value": {
        "amount": 43260,
        "currency": "GBP",
        "amountGross": 51912
      },
      "period": {
        "endDate": "2026-06-30T23:59:59+01:00",
        "startDate": "2026-04-01T00:00:00+01:00"
      },
      "status": "active",
      "awardID": "2",
      "documents": [
        {
          "id": "029029-2026",
          "url": "https://www.find-tender.service.gov.uk/Notice/029029-2026",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2026-03-30T12:09:10+01:00"
        }
      ],
      "dateSigned": "2026-03-20T00:00:00Z",
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}

{
  "id": "015745-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-04-17T09:20:55+01:00",
  "ocid": "ocds-h6vhtk-05047b",
  "buyer": {
    "id": "GB-PPON-PXNY-4251-DZLZ",
    "name": "The Police and Crime Commissioner for Warwickshire"
  },
  "awards": [
    {
      "id": "1",
      "items": [
        {
          "id": "1",
          "relatedLot": "1",
          "deliveryAddresses": [
            {
              "region": "UKG13",
              "country": "GB",
              "countryName": "United Kingdom"
            }
          ],
          "additionalClassifications": [
            {
              "id": "48000000",
              "scheme": "CPV",
              "description": "Software package and information systems"
            }
          ]
        }
      ],
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-04759927",
          "name": "NODE 4 LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ],
      "mainProcurementCategory": "goods"
    }
  ],
  "tender": {
    "id": "WPA25-0023 (EX25-0019)",
    "lots": [
      {
        "id": "1",
        "status": "complete"
      }
    ],
    "title": "ITSM Ticketing System",
    "status": "complete",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Police & Crime Commissioner for Warwickshire has awarded a contract on behalf of Warwickshire Police for the continued provision of an ITSM Ticketing System.  This was following an internal exemption process from getting quotes due to the requirement to continue using the existing ITSM system whilst moving to an inhouse model of digital support, with a view to conducting a procurement process later in the year for a ITSM solution.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
  },
  "parties": [
    {
      "id": "GB-PPON-PXNY-4251-DZLZ",
      "name": "The Police and Crime Commissioner for Warwickshire",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG13",
        "country": "GB",
        "locality": "Leek Wootton",
        "postalCode": "CV35 7QB",
        "countryName": "United Kingdom",
        "streetAddress": "Warwickshire Police Headquarters"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PXNY-4251-DZLZ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "procurement@warwickshire.police.uk"
      }
    },
    {
      "id": "GB-COH-04759927",
      "name": "NODE 4 LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF11",
        "country": "GB",
        "locality": "Derby",
        "postalCode": "DE24 8HZ",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 1a-1b Millennium Way"
      },
      "details": {
        "url": "http://www.node4.co.uk",
        "vcse": false,
        "scale": "large"
      },
      "identifier": {
        "id": "04759927",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "bidmanagement@node4.co.uk"
      },
      "additionalIdentifiers": [
        {
          "id": "PZGH-1445-XRJZ",
          "scheme": "GB-PPON"
        }
      ]
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "1",
      "value": {
        "amount": 42000,
        "currency": "GBP",
        "amountGross": 50400
      },
      "period": {
        "endDate": "2025-06-30T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00",
        "maxExtentDate": "2025-09-30T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "Rolling monthly extensions following initial term.  Expected to use at least 3 months of extensions to end September 2025."
      },
      "documents": [
        {
          "id": "015745-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/015745-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-04-17T09:20:55+01:00"
        }
      ],
      "dateSigned": "2025-03-27T00:00:00Z",
      "hasRenewal": true,
      "aboveThreshold": false
    }
  ],
  "initiationType": "tender"
}