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AwardedFind a Tender · award

Digital Inclusion Wales C267/2024/2025

Buyer: Llywodraeth Cymru / Welsh Government →

BuyerLlywodraeth Cymru / Welsh Government
StatusAwarded
DeadlineNot published
ValueValue not published
Published2 Oct 2025

What is being bought

The Welsh Government have entered into a contract for the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025. Digital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being. Digital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. The focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales. It is envisaged that this national programme of activity would include the following elements: - Mapping of digital inclusion provision throughout Wales - Provision of digital inclusion advice and support through a regional and thematic approach - Creation and updating of digital inclusion resources - Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimelightTouch
Covered byGPA, CPTPP
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Digital Inclusion Wales

Statusactive
Value£6,998,381

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04fe12
Latest release ID061818-2025
Latest release timestampThu Oct 02 2025 14:11:38 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
2 Oct 2025award, contract061818-2025
9 Sept 2025award, contract054889-2025
13 Jun 2025tender032114-2025
7 Apr 2025planning013390-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (4 releases)
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      "contactPoint": {
        "email": "info@cwmpas.coop.com"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
13 Jun 2025 · 032114-2025 · tender
{
  "id": "032114-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-06-13T08:01:37+01:00",
  "ocid": "ocds-h6vhtk-04fe12",
  "buyer": {
    "id": "GB-PPON-PQYQ-3841-BHTP",
    "name": "Llywodraeth Cymru / Welsh Government"
  },
  "tender": {
    "id": "C267/2024/2025",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 7000000,
          "currency": "GBP",
          "amountGross": 8400000
        },
        "status": "active",
        "renewal": {
          "description": "Welsh Government retains the right to extend the contract. The initial contract period will be for 3 years with the option on behalf of the Welsh Government to extend for a further 3 years for a maximum period of 6 years. A budget range of £3,500,000 excluding VAT is available for the purposes of this contract and over the initial ‘3’ year contract period.  If invoked, Welsh Government will make a further budget of £3,500,000 excluding VAT for the potential ‘3’ year extension period."
        },
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "awardCriteria": {
          "criteria": [
            {
              "name": "Service Delivery Methodology  ",
              "type": "quality",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "description": "Evidence a service delivery methodology which demonstrates how you will achieve the requirements for Strand 1 as set out in the specification"
            },
            {
              "name": "Understanding and knowledge of the policy area ",
              "type": "quality",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "description": "Understanding and knowledge of the policy area - Demonstrate your understanding and knowledge of the digital inclusion, including minimum digital living standard, agenda and how this will enable you to deliver strand 2."
            },
            {
              "name": "Developing, maintaining and delivery focused Partnership Working",
              "type": "quality",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "description": "Developing, maintaining and delivery focused Partnership Working – Evidence your approach to stakeholder engagement, co-production and how you will co-ordinate a wide network of partners to deliver strand 3."
            },
            {
              "name": "Contract Management  ",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Contract Management \nDemonstrate how the requirements to ensure successful delivery, reporting and financial management of the service be met."
            },
            {
              "name": "Resource and Staffing ",
              "type": "quality",
              "numbers": [
                {
                  "number": 10,
                  "weight": "percentageExact"
                }
              ],
              "description": "Resource and Staffing - Evidence how you will resource the service you have proposed in question 1, 2 and 3 including the staff, their expertise and any other resources required."
            },
            {
              "name": "Lowest Price",
              "type": "price",
              "numbers": [
                {
                  "number": 20,
                  "weight": "percentageExact"
                }
              ],
              "description": "Lowest Price- Submission of a completed Commercial Response Template"
            }
          ]
        },
        "contractPeriod": {
          "endDate": "2028-09-30T23:59:59+01:00",
          "startDate": "2025-10-01T00:00:00+01:00",
          "maxExtentDate": "2031-09-30T23:59:59+01:00"
        },
        "selectionCriteria": {
          "criteria": [
            {
              "type": "economic",
              "description": "As detailed in the tender documents"
            },
            {
              "type": "technical",
              "description": "As detailed in the tender documents"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "80000000",
            "scheme": "CPV",
            "description": "Education and training services"
          },
          {
            "id": "98000000",
            "scheme": "CPV",
            "description": "Other community, social and personal services"
          },
          {
            "id": "72600000",
            "scheme": "CPV",
            "description": "Computer support and consultancy services"
          },
          {
            "id": "72222300",
            "scheme": "CPV",
            "description": "Information technology services"
          }
        ]
      }
    ],
    "title": "C267/2024/2025 - Digital Inclusion Wales",
    "value": {
      "amount": 7000000,
      "currency": "GBP",
      "amountGross": 8400000
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "conflictOfInterest",
        "description": "Not published",
        "documentType": "conflictOfInterest"
      },
      {
        "id": "032114-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/032114-2025",
        "format": "text/html",
        "noticeType": "UK4",
        "description": "Tender notice on Find a Tender",
        "documentType": "tenderNotice",
        "datePublished": "2025-06-13T08:01:37+01:00"
      }
    ],
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "recurrence": {
      "dates": [
        {
          "startDate": "2031-07-01T23:59:59+01:00"
        }
      ]
    },
    "awardPeriod": {
      "endDate": "2025-09-01T23:59:59+01:00"
    },
    "description": "The Welsh Government require the services of an appropriate supplier to deliver the Digital Inclusion Wales contract. Details of the new contract are contained in the tender documentation and we aim to start the new service on the 1st October 2025.\nDigital exclusion continues to be a significant issue throughout the UK. The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of basic digital skills to be included in today’s society. Any barrier to connectivity, access to devices and/or basic digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.\nDigital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum digital inclusion and health programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens.\nThe focus of the new contract will be on delivery of a nationally delivered bilingual programme of activity to support digital inclusion work in Wales including developing a national digital inclusion advice and support service and undertaking mapping of digital inclusion provision across Wales.\nIt is envisaged that this national programme of activity would include the following elements:\n- Mapping of digital inclusion provision throughout Wales\n- Provision of digital inclusion advice and support through a regional and thematic approach\n- Creation and updating of digital inclusion resources\n- Supporting bringing public, third and private sector stakeholders together to share knowledge and best practice, provide strategic leadership and take forward tangible cross sectoral actions– reflecting the fact that digital inclusion is not owned by any one sector.",
    "riskDetails": "As detailed in the tender documentation",
    "tenderPeriod": {
      "endDate": "2025-07-24T14:00:00+01:00"
    },
    "contractTerms": {
      "financialTerms": "As detailed in the tender documentation"
    },
    "enquiryPeriod": {
      "endDate": "2025-07-15T14:00:00+01:00"
    },
    "hasRecurrence": true,
    "specialRegime": [
      "lightTouch"
    ],
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en",
        "cy"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "All tender documentation and instructions on how to bid electronically are on https://etenderwales.bravosolution.co.uk/ ITT_117736 Project_59512",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PQYQ-3841-BHTP",
      "name": "Llywodraeth Cymru / Welsh Government",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL22",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF10 3NQ",
        "countryName": "United Kingdom",
        "streetAddress": "Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services"
      },
      "details": {
        "url": "http://gov.wales",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PQYQ-3841-BHTP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "cpsprocurementadvice@gov.wales"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
7 Apr 2025 · 013390-2025 · planning
{
  "id": "013390-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-04-07T13:28:19+01:00",
  "ocid": "ocds-h6vhtk-04fe12",
  "buyer": {
    "id": "GB-PPON-PQYQ-3841-BHTP",
    "name": "Llywodraeth Cymru / Welsh Government"
  },
  "tender": {
    "id": "C267/2024/2025",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true,
          "vcse": true
        },
        "contractPeriod": {
          "endDate": "2028-09-30T23:59:59+01:00",
          "startDate": "2025-10-01T00:00:00+01:00",
          "maxExtentDate": "2031-09-30T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKL",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "80000000",
            "scheme": "CPV",
            "description": "Education and training services"
          },
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Digital Inclusion Wales",
    "value": {
      "amount": 10200000,
      "currency": "GBP",
      "amountGross": 12240000
    },
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "The Welsh Government are publishing this Preliminary Market Engagement Notice to notify suppliers of our intentions to update and re-tender the current Digital Inclusion contract. Details of the new contract will be contained in the tender documentation and we envisage the procurement will be conducted in Summer 2025 with the contract commencing Autumn 2025. \nDigital exclusion continues to be a significant issue throughout the UK.  The acceleration of transitioning services to online digital only access has meant that it is now essential to have some level of digital skills to be included in today’s society.  Any barrier to digital connectivity, access and/or digital skills can mean someone is disadvantaged financially, socially and in respect of their wider well-being.\nDigital Communities Wales: Digital Confidence, Health and Well-being (DCW), the Welsh Government funded £2million per annum flagship digital inclusion programme ends on 30 September 2025. The DCW programme has worked with organisations from all sectors that support digitally excluded people, providing training and support to front line staff and volunteers to help them develop the basic digital skills of citizens. \nThe focus of the new contract will be on delivery of a nationally delivered programme of activity to support digital inclusion work in Wales including developing a national inclusion advice service and undertaking mapping of digital inclusion provision across Wales.\nIt is envisaged that this national programme of activity would include the following elements:\n•\tMapping of digital inclusion provision throughout Wales\n•\tProvision of digital inclusion advice, via regional and thematic skills advisers \n•\tCreation and updating of digital inclusion skills resources \n•\tSupporting bringing public and private sector stakeholders together to share knowledge and best practice and provide strategic leadership – reflecting the fact that digital inclusion is not owned by any one sector or organisation but is everyone’s business \nThe contract will recognise that becoming digitally included is a continuous process requiring ongoing support, which can take a long time to go from a first-time user to a position where one is able to demonstrate all five basic digital skills from the Essential Digital Skills Framework. \nTo inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm–1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders.\nPlease register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - digitalinclusionmailbox@gov.wales by 5pm on 15 May 2025.",
    "communication": {
      "futureNoticeDate": "2025-06-02T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PQYQ-3841-BHTP",
      "name": "Llywodraeth Cymru / Welsh Government",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKL22",
        "country": "GB",
        "locality": "Cardiff",
        "postalCode": "CF10 3NQ",
        "countryName": "United Kingdom",
        "streetAddress": "Gwasanaethau Caffael Corfforaethol / Corporate Procurement Services"
      },
      "details": {
        "url": "http://gov.wales",
        "classifications": [
          {
            "id": "publicAuthorityCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - central government"
          },
          {
            "id": "GB-WLS",
            "scheme": "UK_CA_DEVOLVED_REGULATIONS",
            "description": "Welsh devolved regulations apply"
          }
        ]
      },
      "identifier": {
        "id": "PQYQ-3841-BHTP",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "cpsprocurementadvice@gov.wales"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "013390-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/013390-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-04-07T13:28:19+01:00"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-05-14T23:59:59+01:00",
        "description": "To inform the Open FTS tender, suppliers are invited to an online information event on 20 May 2025, 1pm–1:45pm, where contract managers will outline the project and the tender submission process, as well as fielding questions from prospective bidders.\nPlease register your interest to bid for this opportunity via this sell2wales notice and register your place at the PIN event by contacting Samantha Cole - digitalinclusionmailbox@gov.wales by 5pm on 15 May 2025."
      }
    ]
  },
  "initiationType": "tender"
}