Annual Support Service for the Complaints Case Management System

{
  "id": "012103-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-03-31T17:52:51+01:00",
  "ocid": "ocds-h6vhtk-04fae8",
  "buyer": {
    "id": "GB-PPON-PWRH-8974-TNBV",
    "name": "Surrey County Council"
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      "mainProcurementCategory": "goods"
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    "title": "Annual Support Service for the Complaints Case Management System",
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      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
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    "description": "The council wants to subscribe one year of support service with an option to extend for another year for CaseTracker.",
    "procurementMethod": "direct",
    "procurementMethodDetails": "Below threshold - without competition"
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  "parties": [
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      "id": "GB-PPON-PWRH-8974-TNBV",
      "name": "Surrey County Council",
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        "region": "UKJ26",
        "country": "GB",
        "locality": "Reigate",
        "postalCode": "RH2 8EF",
        "countryName": "United Kingdom",
        "streetAddress": "Woodhatch Place, 11 Cockshot Hill"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PWRH-8974-TNBV",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "email": "ProcurementPMO@eastsussex.gov.uk"
      }
    },
    {
      "id": "GB-COH-03731519",
      "name": "ROL Solutions Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKF22",
        "country": "GB",
        "locality": "Oakham, Rutland",
        "postalCode": "LE15 7WD",
        "countryName": "United Kingdom",
        "streetAddress": "The King Centre Main Street, Barleythorpe"
      },
      "details": {
        "vcse": false,
        "scale": "sme"
      },
      "identifier": {
        "id": "03731519",
        "scheme": "GB-COH"
      },
      "contactPoint": {
        "email": "customeroperations@govmetric.com"
      }
    }
  ],
  "language": "en",
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    {
      "id": "1",
      "value": {
        "amount": 92750,
        "currency": "GBP",
        "amountGross": 111300
      },
      "period": {
        "endDate": "2026-03-31T23:59:59+01:00",
        "startDate": "2025-04-01T00:00:00+01:00",
        "maxExtentDate": "2027-03-31T23:59:59+01:00"
      },
      "status": "active",
      "awardID": "1",
      "renewal": {
        "description": "An option to extend for one year"
      },
      "documents": [
        {
          "id": "012103-2025",
          "url": "https://www.find-tender.service.gov.uk/Notice/012103-2025",
          "format": "text/html",
          "noticeType": "UK7",
          "description": "Contract details notice on Find a Tender",
          "documentType": "contractNotice",
          "datePublished": "2025-03-31T17:52:51+01:00"
        }
      ],
      "dateSigned": "2025-03-31T00:00:00+01:00",
      "hasRenewal": true,
      "aboveThreshold": false
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}