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AwardedFind a Tender · award

Tender for UKROEd Project MApp (Management Application) CRM Phase 2

Buyer: UKROED LIMITED →

BuyerUKROED LIMITED
StatusAwarded
DeadlineNot published
ValueValue not published
Published29 Jan 2026

What is being bought

UKROEd is undertaking a tender to procure a delivery partner for implementation of its MApp Phase 2 requirements. UKROEd has worked hard to establish its role as trusted governor of the National Driver Offender Retraining Scheme and while stakeholder feedback is consistently positive, we also know that accessing our systems and services, and our communications, can sometimes feel disjointed. 'Behind the scenes' some of our systems and processes are not as efficient and effective as we would wish. UKROEd has expanded rapidly since its creation in 2016. The company has recently developed its first Digital Strategy and within this, identified several areas of activity that would benefit from some digital investment. To address the challenges, UKROEd has commissioned Project MApp (Management Application), which will deliver an integrated business management solution that seeks to improve organisational and staff efficiency, ensure high data quality and accuracy to support timely decision making, and provide an exceptional user experience for our staff and external stakeholders. It will deliver the consolidation (and where possible automation) of critical business processes around an integrated solution. This holistic solution will not be a single logical product or technology platform and will at least comprise of a Learning Management Solution (LMS) and a Customer Relationship Management System (CRM), to be sourced separately but branded and acting (where required) cohesively as an integrated system. MApp in totality will facilitate much of UKROEd's core business including stakeholder engagement, trainer and provider licence management, training interventions (face-to-face and e-learning) and live events / conferences. Acknowledging the fact that an LMS has a simpler set of requirements and to start realising benefits as quickly as possible, these requirements were "frontloaded", with the procurement of an LMS being authorised as part of MApp 'Phase 1'. Phase 1 implementation is underway, with Open eLMS as the chosen technology platform. This tender exercise for 'Phase 2', will address the wider requirement set. UKROEd is seeking a delivery partner for implementation of its MApp Phase 2 requirements, centred around the deployment of an integrated, low/no-code CRM. Given the organisation's existing Microsoft 365 platform/application base, current technology strategy and internal skillset, it is anticipated the core CRM solution will likely comprise of Microsoft Dynamics 365, integrating with the Power Platform ecosystem for customer portal and full workflow capabilities. However, alternatives will also be considered. While the wider support model for MApp is to be determined, we would anticipate that the contracted delivery partner thereafter provides platform and application support for the implemented solution as part of a managed service. A budget envelope of GBP 500,000 has been established, within which prospective tenderers will be invited to submit capped implementation pricing (during invitation to submit a final tender - i.e. after dialogue) for delivery of all core components. As a small organisation with a limited budget, robust control over costs will be imperative.

Lot details

Lot 1

No lot description published.

Statuscomplete

Comparable-procurement analytics

No usable CPV category has been published, so a comparable market set cannot yet be built.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

1

Statusactive
Value£2,000,000

Documents & submission route

  • Not published

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04eeb0
Latest release ID008233-2026
Latest release timestampThu Jan 29 2026 17:00:40 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsCompetitive flexible procedure
Main procurement categoryNot published
Above thresholdNot published
Legal basis2023/54
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source0
Tender documents in source1
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
29 Jan 2026award, contract008233-2026
4 Dec 2025award, contract079744-2025
12 Jun 2025tenderUpdate031951-2025
12 Jun 2025tender031896-2025
18 Mar 2025planning010002-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
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Complete JSON history (5 releases)
29 Jan 2026 · 008233-2026 · award, contract
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4 Dec 2025 · 079744-2025 · award, contract
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      "standstillPeriod": {
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      "assessmentSummariesDateSent": "2025-12-04T00:00:00Z"
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  "tender": {
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    "lots": [
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    "title": "Tender for UKROEd Project MApp (Management Application) CRM Phase 2",
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    "legalBasis": {
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        "email": "info@cranmoreconsulting.com"
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12 Jun 2025 · 031951-2025 · tenderUpdate
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12 Jun 2025 · 031896-2025 · tender
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      "endDate": "2025-10-14T23:59:59Z"
    },
    "description": "UKROEd is undertaking a tender to procure a delivery partner for implementation of its MApp Phase 2 requirements. UKROEd has worked hard to establish its role as trusted governor of the National Driver Offender Retraining Scheme and while stakeholder feedback is consistently positive, we also know that accessing our systems and services, and our communications, can sometimes feel disjointed. ‘Behind the scenes’ some of our systems and processes are not as efficient and effective as we would wish. UKROEd has expanded rapidly since its creation in 2016. The company has recently developed its first Digital Strategy and within this, identified several areas of activity that would benefit from some digital investment. To address the challenges, UKROEd has commissioned Project MApp (Management Application), which will deliver an integrated business management solution that seeks to improve organisational and staff efficiency, ensure high data quality and accuracy to support timely decision making, and provide an exceptional user experience for our staff and external stakeholders. It will deliver the consolidation (and where possible automation) of critical business processes around an integrated solution. This holistic solution will not be a single logical product or technology platform and will at least comprise of a Learning Management Solution (LMS) and a Customer Relationship Management System (CRM), to be sourced separately but branded and acting (where required) cohesively as an integrated system. MApp in totality will facilitate much of UKROEd’s core business including stakeholder engagement, trainer and provider licence management, training interventions (face-to-face and e-learning) and live events / conferences. Acknowledging the fact that an LMS has a simpler set of requirements and to start realising benefits as quickly as possible, these requirements were “frontloaded”, with the procurement of an LMS being authorised as part of MApp ‘Phase 1’. Phase 1 implementation is underway, with Open eLMS as the chosen technology platform. This tender exercise for ‘Phase 2’, will address the wider requirement set. UKROEd is seeking a delivery partner for implementation of its MApp Phase 2 requirements, centred around the deployment of an integrated, low/no-code CRM. Given the organisation’s existing Microsoft 365 platform/application base, current technology strategy and internal skillset, it is anticipated the core CRM solution will likely comprise of Microsoft Dynamics 365, integrating with the Power Platform ecosystem for customer portal and full workflow capabilities. However, alternatives will also be considered. While the wider support model for MApp is to be determined, we would anticipate that the contracted delivery partner thereafter provides platform and application support for the implemented solution as part of a managed service. A budget envelope of GBP 500,000 has been established, within which prospective tenderers will be invited to submit capped implementation pricing (during invitation to submit a final tender - i.e. after dialogue) for delivery of all core components. As a small organisation with a limited budget, robust control over costs will be imperative.",
    "riskDetails": "The following contract risks have been identified: a. Financial Risks: i. Inaccurate cost estimates or underfunding could lead to incomplete or substandard service delivery ii. Use of capped time and materials approach for core components could cause cashflow issues for the supplier and delivery issues for the customer, if burn rate is managed inappropriately. iii. External benchmarks, such as use of CPI, could be higher than anticipated. iv. Supplier might face financial difficulties b. Technical and Security Risks: i. Cybersecurity threats to digital systems could compromise sensitive information and system integrity, leading to data breaches and/or performance issues ii. Unauthorised personnel could gain access to sensitive data c. Operational and Delivery Risks: i. Overreliance on single supplier in the supply chain (e.g. data centre hosting provider) could cause issues ii. Supplier may fail to meet contractual obligations or commit a material breach iii. Poor communication between the supplier and the customer could lead to misunderstandings and unmet expectations d. Personnel Risks: i. Supplier resources could be insufficiently skilled of accredited to perform the requirements of the contract ii. Supplier personal might be insufficiently vetted",
    "tenderPeriod": {
      "endDate": "2025-09-19T11:00:00+00:00"
    },
    "contractTerms": {
      "financialTerms": "The payment terms are as per Schedule 4 Charges within the Implementation & Support Services Agreement."
    },
    "enquiryPeriod": {
      "endDate": "2025-09-19T11:00:00+00:00"
    },
    "aboveThreshold": true,
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "electronicSubmissionPolicy": "allowed"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=94245&B=",
    "procurementMethodDetails": "Competitive flexible procedure"
  },
  "parties": [
    {
      "id": "GB-PPON-PPRM-9434-VNYQ",
      "name": "PHP Law LLP",
      "roles": [
        "buyer",
        "processContactPoint"
      ],
      "address": {
        "region": "UKK43",
        "country": "GB",
        "locality": "Totnes",
        "postalCode": "TQ9 5RW",
        "countryName": "United Kingdom",
        "streetAddress": "Unit 3 The Brutus Centre Station Road Totnes"
      },
      "details": {
        "classifications": [
          {
            "id": "privateUtility",
            "scheme": "UK_CA_TYPE",
            "description": "Private utility"
          }
        ]
      },
      "identifier": {
        "id": "PPRM-9434-VNYQ",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Josie Medforth",
        "email": "josie.medforth@phplaw.co.uk",
        "telephone": "+44 01234567890"
      }
    },
    {
      "id": "GB-PPON-PDGN-8678-JDZX",
      "name": "UKROEd",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M2 3BA",
        "countryName": "United Kingdom",
        "streetAddress": "First Floor Colwyn Chambers, 19 York Street"
      },
      "details": {
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PDGN-8678-JDZX",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Dean Meredith",
        "email": "dean.meredith@ukroed.org.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
18 Mar 2025 · 010002-2025 · planning
{
  "id": "010002-2025",
  "tag": [
    "planning"
  ],
  "date": "2025-03-18T16:35:13Z",
  "ocid": "ocds-h6vhtk-04eeb0",
  "buyer": {
    "id": "GB-PPON-PDGN-8678-JDZX",
    "name": "UKROEd Limited"
  },
  "tender": {
    "id": "UKRD01.06",
    "lots": [
      {
        "id": "1",
        "status": "planning",
        "hasRenewal": true,
        "suitability": {
          "sme": true
        },
        "contractPeriod": {
          "endDate": "2029-07-27T23:59:59+01:00",
          "startDate": "2025-07-28T00:00:00+01:00",
          "maxExtentDate": "2033-07-27T23:59:59+01:00"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD",
            "country": "GB",
            "countryName": "United Kingdom"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Preliminary Market Engagement for UKROEd for Project MApp-Management Application to deliver an integrated business management soluti",
    "status": "planning",
    "legalBasis": {
      "id": "2023/54",
      "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
      "scheme": "UKPGA"
    },
    "description": "UKROEd is seeking a delivery partner for implementation of its MApp Phase 2 requirements, centred around the deployment of an integrated, low/no-code CRM solution. \nUKROEd has worked hard to establish its role as trusted governor of the National Driver Offender Retraining Scheme and while stakeholder feedback is consistently positive, we also know that accessing our systems and services, and our communications, can sometimes feel disjointed.  ‘Behind the scenes’ some of our systems and processes are not as efficient and effective as we would wish.  \nUKROEd has expanded rapidly since its creation in 2016.  The company has recently developed its first Digital Strategy and within this, identified several areas of activity that would benefit from some digital investment.  \nTo address the challenges, UKROEd has commissioned Project MApp (Management Application), which will deliver an integrated business management solution that seeks to improve organisational and staff efficiency, ensure high data quality and accuracy to support timely decision making, and provide an exceptional user experience for our staff and external stakeholders. It will deliver the consolidation (and where possible automation) of critical business processes around an integrated solution.  \nThis holistic solution will not be a single logical product or technology platform and will at least comprise of a Learning Management Solution (LMS) and a Customer Relationship Management System (CRM), to be sourced separately but branded and acting (where required) cohesively as an integrated system. \nMApp in totality will facilitate much of UKROEd’s core business including stakeholder engagement, trainer and provider licence management, training interventions (face-to-face and e-learning) and live events / conferences.\nAcknowledging the fact that an LMS has a simpler set of requirements and to start realizing benefits as quickly as possible, these requirements were “frontloaded”, with the procurement of an LMS being authorised as part of MApp ‘Phase 1’. The procurement process for Phase 1 has nearly concluded and while the solution cannot be confirmed as part of this notice, it will be ‘known’ before the commencement of a formal procurement for ‘Phase 2’. \nThis pre-market engagement notice is concerned with ‘Phase 2’, which will address the wider requirement set. UKROEd is seeking a delivery partner for implementation of its MApp Phase 2 requirements, centred around the deployment of an integrated, low/no-code CRM. Given the organisation’s existing Microsoft 365 platform/application base, current technology strategy and internal skillset, we are advising the market at this stage that the core solution must be centred around Microsoft Dynamics 365 and the wider Power Platform ecosystem.  While the wider support model for MApp is to be determined, we would anticipate at this stage that the contracted delivery partner thereafter provides platform and third-line application support for the implemented solution as part of a managed service. ",
    "communication": {
      "futureNoticeDate": "2025-04-28T23:59:59+01:00"
    },
    "aboveThreshold": true,
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-PPON-PDGN-8678-JDZX",
      "name": "UKROEd Limited",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD33",
        "country": "GB",
        "locality": "Manchester",
        "postalCode": "M2 3BA",
        "countryName": "United Kingdom",
        "streetAddress": "First Floor Colwyn Chambers, York Street"
      },
      "details": {
        "url": "https://www.ukroed.org.uk/",
        "classifications": [
          {
            "id": "publicAuthoritySubCentralGovernment",
            "scheme": "UK_CA_TYPE",
            "description": "Public authority - sub-central government"
          }
        ]
      },
      "identifier": {
        "id": "PDGN-8678-JDZX",
        "scheme": "GB-PPON"
      },
      "contactPoint": {
        "name": "Josie Medforth",
        "email": "josie.medforth@phplaw.co.uk",
        "telephone": "+44 7857426127"
      }
    },
    {
      "id": "GB-PPON-PPRM-9434-VNYQ",
      "name": "PHP Law LLP",
      "roles": [
        "procuringEntity"
      ],
      "address": {
        "region": "UKK43",
        "country": "GB",
        "locality": "Totnes",
        "postalCode": "TQ9 5RW",
        "countryName": "United Kingdom",
        "streetAddress": "Brutus House, Station Road"
      },
      "details": {
        "url": "https://www.phplaw.co.uk"
      },
      "identifier": {
        "id": "PPRM-9434-VNYQ",
        "scheme": "GB-PPON"
      },
      "roleDetails": "Procurement Consultant",
      "contactPoint": {
        "name": "Josie Jennifer Medforth",
        "email": "josie.medforth@phplaw.co.uk",
        "telephone": "+44 7857426127"
      }
    }
  ],
  "language": "en",
  "planning": {
    "documents": [
      {
        "id": "010002-2025",
        "url": "https://www.find-tender.service.gov.uk/Notice/010002-2025",
        "format": "text/html",
        "noticeType": "UK2",
        "description": "Preliminary market engagement notice on Find a Tender",
        "documentType": "marketEngagementNotice",
        "datePublished": "2025-03-18T16:35:13Z"
      }
    ],
    "milestones": [
      {
        "id": "engagement",
        "type": "engagement",
        "status": "scheduled",
        "dueDate": "2025-04-04T23:59:59+01:00",
        "description": "To participate in the Preliminary Market Engagement, please submit a request to tenders@phplaw.co.uk. \nA Preliminary Market Engagement Information pack will be shared by return of email which will include further information about the project and a link to a MS Form to enable you to provide feedback through an online questionnaire.\nUKROEd may opt to conduct further soft market testing in addition to this survey by arranging discussions and/or demonstrations directly with suppliers. If we opt to do so, please confirm in your email if you would be interested in participating. \nPlease be advised that due to time and resource constraints, it is unlikely to be possible to make arrangements with every interested supplier, so a representative sample would be selected. These sessions would be minuted, with any implications on our requirements or tender approach transparently updated. No prospective supplier would be put at a disadvantage when it comes to a subsequent formal procurement. "
      }
    ]
  },
  "initiationType": "tender"
}