Lot 1
No lot description published.
Statuscomplete
AwardedFind a Tender · award
Outsourced Services
BuyerGovernment Commercial Agency
StatusAwarded
DeadlineNot published
ValueValue not published
Published2 Oct 2025
What is being bought
This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.
Lot details
Lot 2
No lot description published.
Statuscomplete
Comparable-procurement analytics
No usable CPV category has been published, so a comparable market set cannot yet be built.
Procurement strategy & market signals
Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published
Planning & early market engagement
BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Awards
1
Statusactive
SupplierACCENTURE (UK) LIMITED, ARVATO LIMITED, CAPITA BUSINESS SERVICES LTD, CLEARANSWER CALL CENTRES LIMITED, CONCENTRIX TSC UK LTD, DDC OUTSOURCING SOLUTIONS LIMITED, THE ENERGY SAVING TRUST LIMITED, G4S FACILITIES MANAGEMENT (UK) LIMITED, HINDUJA GLOBAL SOLUTIONS UK LIMITED, HUNTSWOOD CTC LIMITED, KONECTA UK LIMITED, MAXIMUS UK SERVICES LIMITED, NCO EUROPE LIMITED, CHARLES NOVACROFT DIRECT LIMITED, PRICEWATERHOUSECOOPERS LLP, REED IN PARTNERSHIP LIMITED, SERCO LIMITED, SIGMA CONNECTED LTD, FOUNDEVER GB LIMITED, TATA CONSULTANCY SERVICES LIMITED, TELEPERFORMANCE LIMITED
2
Statusactive
SupplierACCENTURE (UK) LIMITED, ARVATO LIMITED, CAPITA BUSINESS SERVICES LTD, CENTRIC HR LIMITED, CGI IT UK LIMITED, LIBERATA UK LIMITED, NHS Shared Business Services Limited, PRICEWATERHOUSECOOPERS LLP, SERCO LIMITED, SOPRA STERIA LIMITED, TATA CONSULTANCY SERVICES LIMITED, TELEPERFORMANCE LIMITED, WIPRO IT SERVICES UK SOCIETAS
Contracts
1 - Citizen Experience
Statusactive
Value£2,500,000,000
2 - Business Services
Statusactive
Value£2,500,000,000
Documents & submission route
- Not published
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-04ed73 |
|---|---|
| Latest release ID | 061553-2025 |
| Latest release timestamp | Thu Oct 02 2025 08:56:48 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Open procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 2 |
| Tender items in source | 0 |
| Tender documents in source | 1 |
| Awards in latest release | 2 |
| Contracts in latest release | 2 |
| Parties in latest release | 28 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 2 Oct 2025 | award, contract | 061553-2025 |
| 22 Sept 2025 | award, contract | 058554-2025 |
| 29 Apr 2025 | tenderUpdate | 017578-2025 |
| 24 Apr 2025 | tenderUpdate | 016787-2025 |
| 14 Mar 2025 | tender | 009501-2025 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
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},
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"initiationType": "tender"
}Complete JSON history (5 releases)
2 Oct 2025 · 061553-2025 · award, contract
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}22 Sept 2025 · 058554-2025 · award, contract
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}29 Apr 2025 · 017578-2025 · tenderUpdate
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"type": "open",
"method": "withAndWithoutReopeningCompetition",
"description": "Refer to Framework Schedule 7 for details of the competitive selection processes for the award of contracts under this framework. In the event that there is a challenge to the Competition and such a challenge is confined to any one particular Lot, the Authority reserves the right to the extent that it is lawful to do so, to conclude a Framework Contract with the successful Suppliers in respect of the Lot(s) that has (have) not been so challenged.\" and this should go in the lot descriptions the rest is covered in the ITT The Authority also reserves the right to extend Lots by varying durations.",
"buyerCategories": "Refer to RM6295 Outsourced Services - Customer List for details of contracting authorities that may use the framework."
},
"hasFrameworkAgreement": true
},
"awardPeriod": {
"endDate": "2025-09-22T23:59:59+01:00"
},
"description": "This framework is for the provision of a range of outsourced business services including contact centres, process administration, HR, Payroll, Procurement and Financial Administration.",
"tenderPeriod": {
"endDate": "2025-04-25T15:00:00+01:00"
},
"enquiryPeriod": {
"endDate": "2025-04-01T15:00:00+01:00"
},
"aboveThreshold": true,
"submissionTerms": {
"languages": [
"en"
],
"electronicSubmissionPolicy": "allowed"
},
"participationFees": [
{
"id": "ocds-h6vhtk-04ed73",
"type": [
"win"
],
"description": "The Supplier will pay, excluding VAT, 1% of all the Charges for the Deliverables invoiced to the Buyer under all Call-Off Contracts.",
"relativeValue": {
"proportion": 0.01,
"monetaryValue": "award"
}
}
],
"procurementMethod": "open",
"mainProcurementCategory": "services",
"submissionMethodDetails": "https://crowncommercialservice.bravosolution.co.uk",
"procurementMethodDetails": "Open procedure"
},
"parties": [
{
"id": "GB-PPON-PBZB-4962-TVLR",
"name": "Crown Commercial Service",
"roles": [
"buyer"
],
"address": {
"region": "UKD72",
"country": "GB",
"locality": "Liverpool",
"postalCode": "L3 9PP",
"countryName": "United Kingdom",
"streetAddress": "9th Floor, The Capital, Old Hall Street"
},
"details": {
"url": "https://www.gov.uk/ccs",
"classifications": [
{
"id": "publicAuthorityCentralGovernment",
"scheme": "UK_CA_TYPE",
"description": "Public authority - central government"
}
]
},
"identifier": {
"id": "PBZB-4962-TVLR",
"scheme": "GB-PPON"
},
"contactPoint": {
"email": "supplier@crowncommercial.gov.uk",
"telephone": "+44 3454102222"
}
}
],
"language": "en",
"planning": {
"noEngagementNoticeRationale": "A preliminary market engagement notice was not published because the preliminary market engagement was undertaken, and notice of it provided in a PIN, prior to the Act coming into force."
},
"initiationType": "tender"
}