Supply, Implementation of a Customer Relationship Management Solution

{
  "id": "065088-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 21,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 21,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-10-14T11:15:36+01:00",
  "ocid": "ocds-h6vhtk-04d4c4",
  "buyer": {
    "id": "GB-FTS-163739",
    "name": "Dover District Council"
  },
  "awards": [
    {
      "id": "065088-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-02831215",
          "name": "Netcall Technology Limited"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04d4c4",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract."
        },
        "hasOptions": true,
        "description": "Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "type": "price",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ44"
          }
        ]
      }
    ],
    "title": "Supply, Implementation of a Customer Relationship Management Solution",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "Award of contract for the supply, implementation and maintenance of a Customer Relationship Management solution commencing 8th October 2025 for an initial three year period.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-163739",
      "name": "Dover District Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ44",
        "locality": "Whitfield, Dover",
        "postalCode": "CT163PJ",
        "countryName": "United Kingdom",
        "streetAddress": "Council Offices, White Cliffs Business Park"
      },
      "details": {
        "url": "https://www.dover.gov.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Dover District Council",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Dean Coulls",
        "email": "dean.coulls@dover.gov.uk",
        "telephone": "+44 1304872424"
      }
    },
    {
      "id": "GB-COH-02831215",
      "name": "Netcall Technology Limited",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKH",
        "locality": "Bedford",
        "postalCode": "MK41 7PH",
        "countryName": "United Kingdom",
        "streetAddress": "Suite 203, Bedford Heights, Brickhill Drive"
      },
      "details": {
        "scale": "sme"
      },
      "identifier": {
        "id": "02831215",
        "scheme": "GB-COH",
        "legalName": "Netcall Technology Limited"
      }
    },
    {
      "id": "GB-FTS-15830",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "065088-2025-1",
      "value": {
        "amount": 367755,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "065088-2025-1",
      "dateSigned": "2025-10-08T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}

{
  "id": "001913-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-01-20T15:55:25Z",
  "ocid": "ocds-h6vhtk-04d4c4",
  "buyer": {
    "id": "GB-FTS-5678",
    "name": "Dover District Council"
  },
  "tender": {
    "id": "DN759736",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "Provision to extend for a further two years (in twelve monthly increments) unless terminated in accordance with the Conditions of the Contract."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Dover District Council (“the Council”) wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council’s requirements.\nThe Contract is anticipated to commence June 25 and will continue for a period of three years.\nTender returns are to be completed and submitted electronically via the Kent Business Portal by no later than 12:00pm on 4th March 2025.",
        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKJ4"
          }
        ]
      }
    ],
    "title": "Supply, Implementation of a Customer Relationship Management Solution",
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2025-03-04T12:00:00Z"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2025-03-04T12:00:00Z"
    },
    "description": "Dover District Council (“the Council”) wishes to select and appoint a suitable Provider for the supply, implementation and maintenance of a Customer Relationship Management solution and invites prospective Providers to submit a Tender to meet the Council’s requirements.\nThe Contract is anticipated to commence June 25 and will continue for a period of three years.\nTender returns are to be completed and submitted electronically via the Kent Business Portal by no later than 12:00pm on 4th March 2025.",
    "tenderPeriod": {
      "endDate": "2025-03-04T12:00:00Z"
    },
    "hasRecurrence": false,
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "submissionMethodDetails": "http://www.kentbusinessportal.org.uk",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-5678",
      "name": "Dover District Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKJ4",
        "locality": "Whitfield, Dover",
        "postalCode": "CT16 3PJ",
        "countryName": "United Kingdom",
        "streetAddress": "Council Offices, White Cliffs Business Park"
      },
      "details": {
        "url": "http://www.dover.gov.uk/",
        "buyerProfile": "http://www.kentbusinessportal.org.uk",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Dover District Council"
      },
      "contactPoint": {
        "url": "http://www.kentbusinessportal.org.uk",
        "name": "Mr Dean Coulls",
        "email": "dean.coulls@dover.gov.uk",
        "telephone": "+44 7701294353"
      }
    },
    {
      "id": "GB-FTS-15830",
      "name": "High Court of England and Wales",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A 2LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "High Court of England and Wales"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}