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AwardedFind a Tender · award

Soft Facilities Management Services Provider

Buyer: Natural History Museum →

BuyerNatural History Museum
StatusAwarded
DeadlineNot published
ValueValue not published
Published3 Nov 2025

What is being bought

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.

Delivery location

UKI

Categories

Facilities management services 79993100

Lot details

Lot 1

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate

Statuscancelled

Award criteria
Quality — 60
Social Value — 10
Pricing — 30

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 79. The category anchor is Facilities management services (79993100); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7913,7404 median · 30.9 average (5,803 of 13,740 with a bid count)3.2 average (6,507 of 13,740 with named award suppliers)1 comparable price pairs
Same buyer46.5 median · 6.8 average (4 of 4 with a bid count)1 average (4 of 4 with named award suppliers)Not published
Delivery region: UKI1,0904 median · 37.6 average (486 of 1,090 with a bid count)3.8 average (543 of 1,090 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

070563-2025-1

Statusactive
Value£14,180,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04b722
Latest release ID070563-2025
Latest release timestampMon Nov 03 2025 16:05:13 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodselective
Procurement method detailsRestricted procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
3 Nov 2025award, contract070563-2025
22 Nov 2024tenderUpdate037927-2024
15 Nov 2024tender037117-2024

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "070563-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-11-03T16:05:13Z",
  "ocid": "ocds-h6vhtk-04b722",
  "buyer": {
    "id": "GB-FTS-13786",
    "name": "Natural History Museum"
  },
  "awards": [
    {
      "id": "070563-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-165529",
          "name": "Total Support Services Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04b722",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Pricing",
              "type": "cost",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ]
      }
    ],
    "title": "Soft Facilities Management Services Provider",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.",
    "classification": {
      "id": "79993100",
      "scheme": "CPV",
      "description": "Facilities management services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-13786",
      "name": "Natural History Museum",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "details": {
        "url": "http://www.nhm.ac.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "Natural History Museum"
      },
      "contactPoint": {
        "name": "Chloe Higgins",
        "email": "c.higgins@nhm.ac.uk",
        "telephone": "+44 2079426046"
      }
    },
    {
      "id": "GB-FTS-165529",
      "name": "Total Support Services Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ4",
        "locality": "Orpington",
        "postalCode": "BR6 8QE",
        "countryName": "United Kingdom",
        "streetAddress": "Lynwood House, Crofton Road"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02821660",
        "legalName": "Total Support Services Ltd"
      }
    },
    {
      "id": "GB-FTS-130542",
      "name": "Natural History Museum",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Natural History Museum"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "070563-2025-1",
      "value": {
        "amount": 14180000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "070563-2025-1",
      "dateSigned": "2025-10-28T00:00:00Z"
    }
  ],
  "description": "To view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=991590378 GO Reference: GO-2025113-PRO-33070395",
  "initiationType": "tender"
}
Complete JSON history (3 releases)
3 Nov 2025 · 070563-2025 · award, contract
{
  "id": "070563-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 0,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 1,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-11-03T16:05:13Z",
  "ocid": "ocds-h6vhtk-04b722",
  "buyer": {
    "id": "GB-FTS-13786",
    "name": "Natural History Museum"
  },
  "awards": [
    {
      "id": "070563-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-165529",
          "name": "Total Support Services Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ocds-h6vhtk-04b722",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10"
            },
            {
              "name": "Pricing",
              "type": "cost",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ]
      }
    ],
    "title": "Soft Facilities Management Services Provider",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.",
    "classification": {
      "id": "79993100",
      "scheme": "CPV",
      "description": "Facilities management services"
    },
    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-13786",
      "name": "Natural History Museum",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "details": {
        "url": "http://www.nhm.ac.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "Natural History Museum"
      },
      "contactPoint": {
        "name": "Chloe Higgins",
        "email": "c.higgins@nhm.ac.uk",
        "telephone": "+44 2079426046"
      }
    },
    {
      "id": "GB-FTS-165529",
      "name": "Total Support Services Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKJ4",
        "locality": "Orpington",
        "postalCode": "BR6 8QE",
        "countryName": "United Kingdom",
        "streetAddress": "Lynwood House, Crofton Road"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "02821660",
        "legalName": "Total Support Services Ltd"
      }
    },
    {
      "id": "GB-FTS-130542",
      "name": "Natural History Museum",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Natural History Museum"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "070563-2025-1",
      "value": {
        "amount": 14180000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "070563-2025-1",
      "dateSigned": "2025-10-28T00:00:00Z"
    }
  ],
  "description": "To view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=991590378 GO Reference: GO-2025113-PRO-33070395",
  "initiationType": "tender"
}
22 Nov 2024 · 037927-2024 · tenderUpdate
{
  "id": "037927-2024",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2024-11-22T19:05:08Z",
  "ocid": "ocds-h6vhtk-04b722",
  "buyer": {
    "id": "GB-FTS-13786",
    "name": "Natural History Museum"
  },
  "tender": {
    "id": "ocds-h6vhtk-04b722",
    "title": "Soft Facilities Management Services Provider",
    "amendments": [
      {
        "id": "1",
        "description": "Contract notice addendum issued on Friday 22 November for the purpose of clarifying the contract value. Value in original notice was for contract term plus extension, revised value is for contract term only.\nTo view this notice, please click here: \nhttps://www.delta-esourcing.com/delta/viewNotice.html?noticeId=904889627\n GO Reference: GO-20241122-PRO-28625632",
        "unstructuredChanges": [
          {
            "where": {
              "label": "Value excluding VAT",
              "section": "II.1.5"
            },
            "newValue": {
              "text": "14,180,000"
            },
            "oldValue": {
              "text": "19,850,000"
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.",
    "classification": {
      "id": "79993100",
      "scheme": "CPV",
      "description": "Facilities management services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-13786",
      "name": "Natural History Museum",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "details": {
        "url": "http://www.nhm.ac.uk",
        "buyerProfile": "https://www.nhm.ac.uk/"
      },
      "identifier": {
        "legalName": "Natural History Museum"
      },
      "contactPoint": {
        "name": "Chloe Higgins",
        "email": "c.higgins@nhm.ac.uk",
        "telephone": "+44 79425000"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
15 Nov 2024 · 037117-2024 · tender
{
  "id": "037117-2024",
  "tag": [
    "tender"
  ],
  "date": "2024-11-15T19:05:05Z",
  "ocid": "ocds-h6vhtk-04b722",
  "buyer": {
    "id": "GB-FTS-13786",
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  },
  "tender": {
    "id": "ocds-h6vhtk-04b722",
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      {
        "id": "1",
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        },
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        "renewal": {
          "description": "There will be an option to extend the Contract period for a further 2 years."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate",
        "secondStage": {
          "minimumCandidates": 4
        },
        "contractPeriod": {
          "endDate": "2030-10-31T23:59:59Z",
          "startDate": "2025-11-01T00:00:00Z"
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryLocation": {
          "description": "LONDON"
        },
        "deliveryAddresses": [
          {
            "region": "UKI"
          }
        ]
      }
    ],
    "title": "Soft Facilities Management Services Provider",
    "value": {
      "amount": 19850000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
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    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
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    ],
    "legalBasis": {
      "id": "32014L0024",
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    },
    "description": "The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.",
    "secondStage": {
      "invitationDate": "2025-02-14T00:00:00Z"
    },
    "tenderPeriod": {
      "endDate": "2024-12-19T12:00:00Z"
    },
    "contractTerms": {
      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
    },
    "hasRecurrence": false,
    "classification": {
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    },
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      "bidValidityPeriod": {
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      }
    },
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    "procurementMethod": "selective",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Restricted procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-13786",
      "name": "Natural History Museum",
      "roles": [
        "buyer"
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      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom",
        "streetAddress": "Cromwell Road"
      },
      "details": {
        "url": "http://www.nhm.ac.uk",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "08",
            "scheme": "COFOG",
            "description": "Recreation, culture and religion"
          }
        ]
      },
      "identifier": {
        "legalName": "Natural History Museum"
      },
      "contactPoint": {
        "url": "https://www.delta-esourcing.com/tenders/UK-UK-London:-Facilities-management-services./7H7UYS3233",
        "name": "Chloe Higgins",
        "email": "c.higgins@nhm.ac.uk",
        "telephone": "+44 2079426046"
      }
    },
    {
      "id": "GB-FTS-130542",
      "name": "Natural History Museum",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "SW7 5BD",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "Natural History Museum"
      }
    }
  ],
  "language": "en",
  "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.\nFor more information about this opportunity, please visit the Delta eSourcing portal at: \nhttps://www.delta-esourcing.com/tenders/UK-UK-London:-Facilities-management-services./7H7UYS3233\nTo respond to this opportunity, please click here: \nhttps://www.delta-esourcing.com/respond/7H7UYS3233\n GO Reference: GO-20241115-PRO-28539915",
  "initiationType": "tender"
}