Contract for Enterprise Service Management System

{
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  "date": "2025-04-08T11:27:41+01:00",
  "ocid": "ocds-h6vhtk-049bd7",
  "buyer": {
    "id": "GB-UKPRN-10003957",
    "name": "Liverpool John Moores University"
  },
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        {
          "id": "GB-COH-SC216980",
          "name": "Halo Service Solutions Ltd"
        }
      ],
      "relatedLots": [
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  ],
  "tender": {
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        "options": {
          "description": "We are able to extend for a period of 12 months as per the tender pack and contract notice"
        },
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    ],
    "title": "Contract for Enterprise Service Management System",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "We have now awarded this requirement:\nThe University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach.  All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.",
    "classification": {
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      "scheme": "CPV",
      "description": "Enterprise resource planning software package"
    },
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    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Open procedure"
  },
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        "locality": "Liverpool",
        "postalCode": "L22QP",
        "countryName": "United Kingdom",
        "streetAddress": "Exchange Station"
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      "identifier": {
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        "legalName": "Halo Service Solutions Ltd"
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    },
    {
      "id": "GB-FTS-124565",
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      "roles": [
        "reviewBody"
      ],
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        "locality": "Liverpool",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "LJMU Legal Services"
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    }
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  "language": "en",
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      "id": "013595-2025-1",
      "value": {
        "amount": 767990,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "013595-2025-1",
      "dateSigned": "2025-03-06T00:00:00Z"
    }
  ],
  "description": "This is an award notice",
  "initiationType": "tender"
}

{
  "id": "029833-2024",
  "tag": [
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  "date": "2024-09-18T13:17:19+01:00",
  "ocid": "ocds-h6vhtk-049bd7",
  "buyer": {
    "id": "GB-CHC-LJMU",
    "name": "Liverpool John Moores University"
  },
  "tender": {
    "id": "LJMU 2411-1",
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        "status": "active",
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        "hasRenewal": false,
        "description": "All details in the tender pack which can be accessed via In-tend https://in-tendhost.co.uk/ljmu/aspx/Home. Additional information: Interested parties must register. access and ask any questions regarding the tender via In-tend https://in-tendhost.co.uk/ljmu/aspx/Home.\nPlease do not contact the Buyer directly as we cannot guarantee a response",
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            "id": "72253100",
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            "description": "Helpdesk services"
          }
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      }
    ],
    "title": "Contract for Enterprise Service Management System",
    "value": {
      "amount": 400000,
      "currency": "GBP"
    },
    "status": "active",
    "documents": [
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      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2024-10-18T13:00:00+01:00"
    },
    "description": "The University is looking to replace its ageing IT Service Management solution (Ivanti Service Desk - previously known as LANDesk Service Desk) with a modern comprehensive Enterprise Service Management solution, capable of supporting the delivery of service, to students, academics and each other, by all of our professional services teams.   We want to ensure that all members of the University receive a consistent support experience across all areas of delivery, simplifying access to services and removing the need to know the workings of the organization, in order to get help promptly at the point of need.   We want to focus on a positive user experience and exploit functionality to aid back-office efficiency e.g. workflow and automation. \nThe University is seeking to procure a cloud-based Enterprise Service Management (ESM) solution to facilitate the management of all aspects of service to staff, students and external partners, beginning with existing users (>400) of our current system in the first instance, but extending to other parts of the university in the near future in a phased approach.  All staff and students will need access to the customer facing portal. We will also need to offer guest access to external enquirers including alumni, prospective students and contacts in other organisations, such as the local council and other government or higher education authorities.",
    "tenderPeriod": {
      "endDate": "2024-10-18T12:00:00+01:00"
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    "communication": {
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      "hasElectronicPayment": true,
      "hasElectronicOrdering": true,
      "electronicInvoicingPolicy": "allowed"
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    "classification": {
      "id": "48451000",
      "scheme": "CPV",
      "description": "Enterprise resource planning software package"
    },
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      "requiresStaffNamesAndQualifications": true
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    "selectionCriteria": {
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        }
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    "mainProcurementCategory": "goods",
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  },
  "parties": [
    {
      "id": "GB-CHC-LJMU",
      "name": "Liverpool John Moores University",
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        "buyer"
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      "address": {
        "region": "UKD72",
        "locality": "Liverpool",
        "countryName": "United Kingdom"
      },
      "details": {
        "url": "http://www.ljmu.ac.uk",
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      "roles": [
        "reviewBody"
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        "countryName": "United Kingdom"
      },
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  "initiationType": "tender"
}