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Official procurement procedure

CRM

Customer Relation Management software package
East of England (UKH14)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Suffolk County Council: "CRM". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthoritySuffolk County CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Suffolk County Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Suffolk County Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3.3Bids / Report
56.4% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 69 active published awards; 39 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthoritySuffolk County Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published6 Aug 2024, 16:27 BST
Last source update6 Aug 2024, 16:27 BST
Recurring procurementNot published
ClassificationCustomer Relation Management software package
Delivery area
East of England (UKH14)
OCIDocds-h6vhtk-048833
What is being bought
Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.
What changed
From the official release history
  1. Status changed to complete
    6 Aug 2024, 16:27 BST
  2. Official notice release published
    6 Aug 2024, 16:27 BST
  3. Buyer information updated
    6 Aug 2024, 16:27 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    Suffolk County Council is undertaking a negotiated procedure without publications to award a contract for up to 7 years to Goss Interactive Limited for CRM SAAS subscription
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    6 Aug 2024, 16:27 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 1 Aug 2024, 00:00 BST · £635,327
Commercial outcome and competition
Awards
Goss Interactive Limited
Not published · Not published · active
Contracts
Contract
£635,327 · signed 1 Aug 2024, 00:00 BST · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Suffolk County Council

Contracting authority GB-FTS-3676
View buyer profile

  • Suffolk County Council
    buyer

    Endeavour House, Russell Rd, IPSWICH, UKH14, IP12BX
    carol.mitson@suffolk.gov.uk

  • Goss Interactive Limited
    supplier

    GB-COH: 03553908
    Plymouth, UKK41

  • Suffolk County Council
    reviewBody

    Endeavour House, 8 Russell Road, Ipswich, Suffolk, IP1 2BX, Ipswich
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe Goss Interactive CRM is the Councils CRM system and the Council there has been considerable development of the product since its implementation on 2021. The cost of moving to a new system in its entirety is prohibitive to the Council and as such the Council has opted to direct award a contract to Goss Interactive.