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AwardedFind a Tender · award

ROH Telephony Replacement Managed Service

Buyer: The Royal Orthopaedic Hospital NHS Foundation Trust →

BuyerThe Royal Orthopaedic Hospital NHS Foundation Trust
StatusAwarded
DeadlineNot published
ValueValue not published
Published3 Jan 2025

What is being bought

The Royal Orthopaedic Hospital NHS Foundation Trust has awarded a contract to provide Telephony Services. <br/><br/>The contract term is initially for 5 years with the option to extend for a total of 10 years.

Delivery location

UKG

Categories

Telecommunications services 64200000Software package and information systems 48000000

Lot details

Lot 1

The Royal Orthopaedic Hospital NHS Foundation Trust has awarded a contract to provide Telephony Services. <br/><br/>The contract Term is initially for 5 years with the option to extend for a total of 10 years.

Statuscancelled

Award criteria
Technical/Quality — 50%
Presentations — 10%
Social Value — 10%
Commercial — 30%

What is included

ItemCategoryQuantity
1Telecommunications servicesNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 64. The category anchor is Telecommunications services (64200000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 641,3383 median · 18.9 average (415 of 1,338 with a bid count)2.3 average (499 of 1,338 with named award suppliers)Not published
Same buyer2Not publishedNot publishedNot published
Delivery region: UKG421 median · 2.7 average (21 of 42 with a bid count)1 average (22 of 42 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

000071-2025-1

Statusactive

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03dc89
Latest release ID000071-2025
Latest release timestampFri Jan 03 2025 10:48:54 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release2

Notice history

DateEventReference
3 Jan 2025award, contract000071-2025
22 Dec 2023tenderUpdate037810-2023
19 Oct 2023tenderUpdate030860-2023
28 Sept 2023tenderUpdate028697-2023
28 Sept 2023tender028650-2023
26 Jun 2023tender018125-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "000071-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "3",
        "value": 9,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 9,
        "measure": "electronicBids",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 800000,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 2000000,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-01-03T10:48:54Z",
  "ocid": "ocds-h6vhtk-03dc89",
  "buyer": {
    "id": "GB-FTS-24918",
    "name": "The Royal Orthopaedic Hospital NHS Foundation Trust"
  },
  "awards": [
    {
      "id": "000071-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-133894",
          "name": "UNIFY HOLDING UK 1 LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PROC.08.0370",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Royal Orthopaedic Hospital NHS Foundation Trust has awarded a contract  to provide Telephony Services. <br/><br/>The contract Term is initially for 5 years with the option to extend for a total of 10 years.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical/Quality",
              "type": "quality",
              "description": "50%"
            },
            {
              "name": "Presentations",
              "type": "quality",
              "description": "10%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10%"
            },
            {
              "name": "Commercial",
              "type": "cost",
              "description": "30%"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          }
        ]
      }
    ],
    "title": "ROH Telephony Replacement Managed Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Royal Orthopaedic Hospital NHS Foundation Trust has awarded a contract  to provide Telephony Services. <br/><br/>The contract term is initially for 5 years with the option to extend for a total of 10 years.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-24918",
      "name": "The Royal Orthopaedic Hospital NHS Foundation Trust",
      "roles": [
        "buyer",
        "centralPurchasingBody",
        "reviewBody"
      ],
      "address": {
        "region": "UKG3",
        "locality": "Birmingham",
        "postalCode": "B31 2AP",
        "countryName": "United Kingdom",
        "streetAddress": "Bristol Road South"
      },
      "details": {
        "url": "https://www.uhb.nhs.uk/",
        "buyerProfile": "https://www.uhb.nhs.uk/",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "07",
            "scheme": "COFOG",
            "description": "Health"
          }
        ]
      },
      "identifier": {
        "legalName": "The Royal Orthopaedic Hospital NHS Foundation Trust"
      },
      "contactPoint": {
        "name": "Abdul Alim",
        "email": "abdul.alim@uhb.nhs.uk"
      }
    },
    {
      "id": "GB-FTS-133894",
      "name": "UNIFY HOLDING UK 1 LIMITED",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "London",
        "postalCode": "WC1V 6EA",
        "countryName": "United Kingdom",
        "streetAddress": "Second Floor, Mid City Place, 71 High Holborn"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "14811050",
        "legalName": "UNIFY HOLDING UK 1 LIMITED"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "000071-2025-1",
      "status": "active",
      "awardID": "000071-2025-1",
      "dateSigned": "2024-09-18T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (6 releases)
3 Jan 2025 · 000071-2025 · award, contract
{
  "id": "000071-2025",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "3",
        "value": 9,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 9,
        "measure": "electronicBids",
        "relatedLot": "1"
      },
      {
        "id": "1",
        "value": 800000,
        "measure": "lowestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 2000000,
        "measure": "highestValidBidValue",
        "currency": "GBP",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2025-01-03T10:48:54Z",
  "ocid": "ocds-h6vhtk-03dc89",
  "buyer": {
    "id": "GB-FTS-24918",
    "name": "The Royal Orthopaedic Hospital NHS Foundation Trust"
  },
  "awards": [
    {
      "id": "000071-2025-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-133894",
          "name": "UNIFY HOLDING UK 1 LIMITED"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "PROC.08.0370",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Royal Orthopaedic Hospital NHS Foundation Trust has awarded a contract  to provide Telephony Services. <br/><br/>The contract Term is initially for 5 years with the option to extend for a total of 10 years.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Technical/Quality",
              "type": "quality",
              "description": "50%"
            },
            {
              "name": "Presentations",
              "type": "quality",
              "description": "10%"
            },
            {
              "name": "Social Value",
              "type": "quality",
              "description": "10%"
            },
            {
              "name": "Commercial",
              "type": "cost",
              "description": "30%"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKG"
          }
        ],
        "additionalClassifications": [
          {
            "id": "64200000",
            "scheme": "CPV",
            "description": "Telecommunications services"
          }
        ]
      }
    ],
    "title": "ROH Telephony Replacement Managed Service",
    "status": "complete",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Royal Orthopaedic Hospital NHS Foundation Trust has awarded a contract  to provide Telephony Services. <br/><br/>The contract term is initially for 5 years with the option to extend for a total of 10 years.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-24918",
      "name": "The Royal Orthopaedic Hospital NHS Foundation Trust",
      "roles": [
        "buyer",
        "centralPurchasingBody",
        "reviewBody"
      ],
      "address": {
        "region": "UKG3",
        "locality": "Birmingham",
        "postalCode": "B31 2AP",
        "countryName": "United Kingdom",
        "streetAddress": "Bristol Road South"
      },
      "details": {
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        "classifications": [
          {
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          },
          {
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          }
        ]
      },
      "identifier": {
        "legalName": "The Royal Orthopaedic Hospital NHS Foundation Trust"
      },
      "contactPoint": {
        "name": "Abdul Alim",
        "email": "abdul.alim@uhb.nhs.uk"
      }
    },
    {
      "id": "GB-FTS-133894",
      "name": "UNIFY HOLDING UK 1 LIMITED",
      "roles": [
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      ],
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        "countryName": "United Kingdom",
        "streetAddress": "Second Floor, Mid City Place, 71 High Holborn"
      },
      "details": {
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      },
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        "id": "14811050",
        "legalName": "UNIFY HOLDING UK 1 LIMITED"
      }
    }
  ],
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      "dateSigned": "2024-09-18T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
22 Dec 2023 · 037810-2023 · tenderUpdate
{
  "id": "037810-2023",
  "tag": [
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  ],
  "date": "2023-12-22T11:11:31Z",
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  "buyer": {
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  },
  "tender": {
    "id": "PROC.08.0370",
    "title": "ROH/ BSOL ICS Telephony Replacement Managed Service",
    "amendments": [
      {
        "id": "3",
        "unstructuredChanges": [
          {
            "where": {
              "section": "IV.2.2.1"
            },
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              "date": "2024-01-23T13:00:00Z"
            },
            "oldValue": {
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          {
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              "date": "2024-12-31"
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            "oldValue": {
              "date": "2024-04-19"
            }
          },
          {
            "where": {
              "section": "IV.2.7.1"
            },
            "newValue": {
              "date": "2024-01-23T14:00:00Z"
            },
            "oldValue": {
              "date": "2023-09-28T17:00:00+01:00"
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          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
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    },
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        "streetAddress": "Bristol Road South"
      },
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      "identifier": {
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    }
  ],
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}
19 Oct 2023 · 030860-2023 · tenderUpdate
{
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  "date": "2023-10-19T10:51:37+01:00",
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  "tender": {
    "id": "PROC.08.0370",
    "title": "ROH/ BSOL ICS Telephony Replacement Managed Service",
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    },
    "description": "The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
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    },
    "mainProcurementCategory": "goods"
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      "id": "GB-FTS-24918",
      "name": "The Royal Orthopaedic Hospital NHS Foundation Trust",
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        "region": "UKG3",
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        "streetAddress": "Bristol Road South"
      },
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      },
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    }
  ],
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}
28 Sept 2023 · 028697-2023 · tenderUpdate
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    "id": "GB-FTS-24918",
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  "tender": {
    "id": "PROC.08.0370",
    "title": "ROH/ BSOL ICS Telephony Replacement Managed Service",
    "amendments": [
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        "id": "1",
        "unstructuredChanges": [
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              "section": "IV.2.2.1"
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    "description": "The Royal Orthopaedic Hospital NHS Foundation Trust (ROH) is a specialist hospital located in Birmingham UK. One of the largest orthopaedic units in Europe, the ROH offer a comprehensive range of surgical and non-surgical treatment. The Trust employs 1,600 staff and has a £120m turnover, treating 12k inpatients and 55k outpatients annually. The ROH delivers the most elective orthopaedic procedures in the UK and was founded over 200 years ago, owning a long-standing heritage of orthopaedic excellence and innovation. The Trust is a centre of excellence for joint replacement, oncology, spinal services and musculoskeletal care and conducts pioneering research in world-class facilities. ROH partners with many academic partners to deliver teaching and training for the next generation of orthopaedic clinicians. The Trust mission is to reduce pain and restore independence to help people live healthy, active, fulfilling lives. The Trust values are Compassion, Openness, Pride, Innovation, Excellence and Respect.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "mainProcurementCategory": "goods"
  },
  "parties": [
    {
      "id": "GB-FTS-24918",
      "name": "The Royal Orthopaedic Hospital NHS Foundation Trust",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKG3",
        "locality": "Birmingham",
        "postalCode": "B31 2AP",
        "countryName": "United Kingdom",
        "streetAddress": "Bristol Road South"
      },
      "details": {
        "url": "https://www.uhb.nhs.uk/",
        "buyerProfile": "https://www.uhb.nhs.uk/"
      },
      "identifier": {
        "legalName": "The Royal Orthopaedic Hospital NHS Foundation Trust"
      },
      "contactPoint": {
        "name": "Abdul Alim",
        "email": "abdul.alim@uhb.nhs.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
28 Sept 2023 · 028650-2023 · tender
{
  "id": "028650-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-09-28T15:20:01+01:00",
  "ocid": "ocds-h6vhtk-03dc89",
  "buyer": {
    "id": "GB-FTS-24918",
    "name": "The Royal Orthopaedic Hospital NHS Foundation Trust"
  },
  "tender": {
    "id": "PROC.08.0370",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "renewal": {
          "description": "The contract will have an option to extend for a further 5 years subject to a review by any one Authority at the end of Year 2 of the extension period as explained within the ITT document."
        },
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26 Jun 2023 · 018125-2023 · tender
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