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Official procurement procedure

Customer Satisfaction Tracker - Assistance Cases

Market research services
UK
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Foreign, Commonwealth & Development Office: "Customer Satisfaction Tracker - Assistance Cases". Published status: awardUpdate. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityForeign, Commonwealth & Development OfficeScope & CategoriesNot publishedSubmission Window
Recorded
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Foreign, Commonwealth & Development Office
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Foreign, Commonwealth & Development Office. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
1Bids / Report
100% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 5 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityForeign, Commonwealth & Development Office
Procedure methodNot published
Procurement categoryNot published
StatusNot published
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published2 Feb 2023, 14:34 GMT
Last source update2 Feb 2023, 14:34 GMT
Recurring procurementNot published
ClassificationMarket research services
Delivery area
UK
OCIDocds-h6vhtk-03a267
What is being bought
No description published
What changed
From the official release history
  1. Official notice release published
    2 Feb 2023, 14:34 GMT
  2. Buyer information updated
    2 Feb 2023, 14:34 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    This qualitative and quantitative research gathers feedback from customers that informs our quality assistance strategy and provides measures of service delivery that form the basis for continuous improvements to services.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    2 Feb 2023, 14:34 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 10 Feb 2020, 00:00 GMT · £648,852
Commercial outcome and competition
Awards
IFF Research Ltd.
Not published · Not published · active
Contracts
Contract
£648,852 · signed 10 Feb 2020, 00:00 GMT · active
Contract period: Not published — 31 Mar 2024, 23:59 BST
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Foreign, Commonwealth & Development Office

Contracting authority GB-FTS-8675
View buyer profile

  • Foreign, Commonwealth & Development Office
    buyer

    King Charles Street, London, UK, SW1A 2AH
    cpg.enquiries@fcdo.gov.uk
    +44 02070081467

  • Foreign, Commonwealth & Development Office
    reviewBody

    London

  • IFF Research Ltd.
    supplier

    Chart House, 16 Chart Street, London, UK, N1 6DD
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published