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Official procurement procedure

Contact Centre Software Solution

Communication and multimedia software package
Database and operating software package
Networking
+3 more
South West (UKK2)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Bournemouth Christchurch and Poole Council: "Contact Centre Software Solution". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityBournemouth Christchurch and Poole CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Bournemouth Christchurch and Poole Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Bournemouth Christchurch and Poole Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
4.9Bids / Report
6.7% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 15 active published awards; 15 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityBournemouth Christchurch and Poole Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published26 Jan 2021, 15:03 GMT
Last source update26 Jan 2021, 15:03 GMT
Recurring procurementNot published
ClassificationCommunication and multimedia software package, Database and operating software package, Networking, Internet and intranet software package, Software consultancy services, Systems and technical consultancy services
Delivery area
South West (UKK2)
OCIDocds-h6vhtk-028d66
What is being bought
BCP Council are actively progressing on a unified Cloud Voice journey, with Microsoft Teams recently selected as the modern platform of choice. The migration of voice/telephony services to Teams Cloud Voice is soon to be completed by the BCP Council’s Unified Comms (UC) Team, with a focus to date on delivering core business functionality to its connected workforce. A concluding part of BCP’s UC transformation is a migration away from the existing on-premises Contact Centre platform, with Anywhere365’s ‘Dialogue Cloud’. The migration has been requested to take place across two phases, delivering end-state contact centre functionality for 200 BCP Council ‘Agents’. The urgency of this requirement has been expedited as a result of the ongoing COVID-19 pandemic. The supplier will supply the up-front transaction of the 3-year Anywhere365 platform costs, as well as providing technical consultancy to ensure end-end activities are fully documented. The supplier will also provide initial triage and escalation support to BCP. The Supplier will also provide the Council with first line triage support (with escalation to Anywhere365 as appropriate) with an option to bolt-on our Technical Design Authority Service.
What changed
From the official release history
  1. Status changed to complete
    26 Jan 2021, 15:03 GMT
  2. Official notice release published
    26 Jan 2021, 15:03 GMT
  3. Buyer information updated
    26 Jan 2021, 15:03 GMT
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    cancelled
    Published valueNot published
    The Council has awarded a contract for a Contact Centre Solution for BCP Council's Customer Services Unit. The contract starts on 27 December 2020 and ends on 26 December 2023 with the option to extend annually for a further two years. Therefore, if all extensions were taken the full length of the contract would be for five years.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    26 Jan 2021, 15:03 GMT
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 27 Dec 2020, 00:00 GMT · Not published
Commercial outcome and competition
Awards
Transparity Solutions Ltd
Not published · Not published · active
Contracts
Contract
Not published · signed 27 Dec 2020, 00:00 GMT · active
Bid statistics
highestValidBidValue: 703435
lowestValidBidValue: 422061
bids: 1 (lot 1)
electronicBids: 0 (lot 1)
foreignBidsFromEU: 0 (lot 1)
foreignBidsFromNonEU: 0 (lot 1)
highestValidBidValue: 703435 (lot 1)
lowestValidBidValue: 422061 (lot 1)
smeBids: 0 (lot 1)
Buyer and organisations in this procedure

Bournemouth Christchurch and Poole Council

Contracting authority GB-FTS-3269
View buyer profile

  • Bournemouth Christchurch and Poole Council
    buyer
    centralPurchasingBody

    Town Hall, Bourne Avenue, Bournemouth, UKK2, BH2 6DY
    procurement@bcpcouncil.gov.uk

  • High Courts of Justice
    reviewBody
    reviewContactPoint

    The Royal Court of Justice, London, WCA 2LL

  • Transparity Solutions Ltd
    supplier

    09420434
    9 Nimrod Way, Ferndown, UKK2, BH21 7UH
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe contract has been awarded without prior publication in accordance with paragraph (2)(c) of Regulation 32 - for reasons of extreme urgency brought about by events unforeseeable by the contracting authority, the time limits for the open or restricted procedures or competitive procedures with negotiation cannot be complied with. The urgency of this requirement has been expedited as a result of the ongoing COVID-19 pandemic. There is an urgency to respond to the impact of COVID-19 by ensuring that there is no loss of existing service provision at the Council that could have public health risks if this service provision is not available. COVID-19 was unforeseeable and the consequences of the urgent need to the change of delivering service provision could not have been predicted. There is insufficient time to run an accelerated procurement under the open or restricted procedures or competitive procedure with negotiation.