TenderlineUK
Procurement Intelligence
Official OCDS
Find a Tender
planning
Official procurement procedure

Telephony and Contact Centre Solutions - Call Masking Solutions

Software package and information systems
North West (UKD33)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Manchester City Council: "Telephony and Contact Centre Solutions - Call Masking Solutions". Published status: planning. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityManchester City CouncilScope & CategoriesNot publishedSubmission Window
planning
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Manchester City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Manchester City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
6.6Bids / Report
4% of reports have one bid
Supplier ConcentrationLow Concentration
Martenscroft Nursery SchoolTop vendor: 22.1% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 40 active published awards; 25 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Martenscroft Nursery School1 win£3,540,690
FAMILY ACTION1 win£2,516,150
ALLIANCE DISPOSABLES LIMITED1 win£2,400,000
THE BIG LIFE COMPANY LIMITED1 win£2,084,742
HOME-START MANCHESTER1 win£1,800,000
Procedure terms
Contracting AuthorityManchester City Council
Procedure methodNot published
Procurement categoryNot published
Statusplanning
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published23 Apr 2025, 09:42 BST
Last source update23 Apr 2025, 09:42 BST
Recurring procurementNot published
ClassificationSoftware package and information systems
Delivery area
North West (UKD33)
OCIDocds-h6vhtk-050603
What is being bought
The Council is using the e-business portal known as the Chest. Participants of the preliminary market engagement exercise will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this exercise. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform, CHEST.
What changed
From the official release history
  1. Status changed to planning
    23 Apr 2025, 09:42 BST
  2. Official notice release published
    23 Apr 2025, 09:42 BST
  3. Buyer information updated
    23 Apr 2025, 09:42 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    planning
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Pipeline notice
    23 Apr 2025, 09:42 BST
  2. Procedure published
    23 Apr 2025, 09:42 BST
  3. engagement
    9 May 2025, 23:59 BST · scheduled
    The Council is using the e-business portal known as the Chest. Participants will need to register their details at the following link www.the-chest.org.uk . Once registered, participants will be emailed a log-in and password which will allow them to gain access to the documentation relating to this market engagement exercise. Participants will need to electronically submit their completed Preliminary Market Engagement Questionnaire via the on-line portal by 11am on 09th May 2025 as referred to in the Preliminary Market Engagement documentation. Manchester City Council is conducting a preliminary market engagement exercise to assess the capability of the Call Masking solutions marketplace. The exercise will assist the Council gather insights in advance of a potential future procurement. Please note this is not a call for competition and Manchester City Council reserves the right not to proceed to procurement. We would like to invite you to attend a session in May where you can demonstrate your Call Masking solution. Please let us know of your intention to be included in the demonstrations by completing and submitting the 'Preliminary Market Engagement Questionnaire - Call Masking Solutions' doc via the E-Procurement platform - https://procontract.due-north.com/Advert?advertId=72e64cb7-7d1f-f011-8136-005056b64545&fromProjectDashboard=True The demonstrations will take place from 12th to 30th May 2025.
Commercial outcome and competition
AwardsNo award published
ContractsNo contract published
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

Manchester City Council

Contracting authority GB-PPON-PLNV-8798-LDMP
View buyer profile
Documents (1)
Official links; attachments are not copied
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleNot published