Technical Architecture services for DWP Tech Debt register

The Supplier will provide Technical Debt remediation services as described in the GCloud Service Offering, service ID: 8728-3352-3498-405.<br/>This Call-Off Contract is for Services, with outcome-based deliverables detailed in the <br/>table below and will be operated as follows:<br/>

• The Supplier Staff will be under the day-to-day direction and control of the Supplier, <br/>not DWP;<br/>
• Any quality and non-delivery issues will be raised by DWP directly with the Supplier <br/>rather than the individual Supplier Staff;<br/>
• The Supplier will be held accountable by DWP for non-delivery of the Services that <br/>are specified in this Contract, not the individual Supplier Staff;<br/>
• The Supplier can substitute the individual Supplier Staff to undertake the <br/>Services within this contract. <br/>The Supplier will deliver the following outcome-based deliverables (the “Services”):<br/><br/>#<br/>Deliverable / <br/>Outcome Details of Activities Acceptance Criteria Estimated Milestone Date<br/>1 Complete <br/>Q1 Tech Debit <br/>Items, Design <br/>Documents and <br/>DDA Packs<br/>Provide the level of solution oversight required from the architect <br/>role provided as part of this service to complete the agreed tech <br/>debt items for this quarter.<br/>All relevant items are approved at technical release <br/>board, completed to DWP <br/>standards and formally signed <br/>off by DWP technical lead.<br/>30/06/2025<br/>31<br/>At the end of each quarter <br/>documentation is to be provided evidencing the completion of the relevant tech debt <br/>items. <br/> <br/>3 Complete Q2 <br/>Tech Debit Items, <br/>Design Documents and DDA <br/>Packs <br/>Provide the level of solution oversight required from the architect <br/>role provided as part of this service to complete the agreed tech <br/>debt items for this quarter.<br/>All relevant items are approved at technical release <br/>board, completed to DWP <br/>standards and formally signed <br/>off by DWP technical lead <br/>At the end of each quarter <br/>documentation is to be provided evidencing the completion of the relevant tech debt <br/>items. <br/>30/09/2025<br/>4 Complete Q3 <br/>Tech Debit Items, <br/>Design Documents and DDA <br/>Packs<br/>Provide the level of solution oversight required from the architect <br/>role provided as part of this service to complete the agreed tech <br/>debt items for this quarter.<br/>All relevant items are approved at technical release <br/>board, completed to DWP <br/>standards and formally signed <br/>off by DWP technical lead <br/>At the end of each quarter <br/>documentation is to be provided evidencing the completion of the relevant tech debt <br/>items. <br/>31/12/2025<br/>5 Complete Q4 <br/>Tech Debit Items, <br/>Design Documents and DDA <br/>Packs<br/>Provide the level of solution oversight required from the architect <br/>role provided as part of this service to complete the agreed tech <br/>debt items for this quarter.<br/>All relevant items are approved at technical release <br/>board, completed to DWP <br/>standards and formally signed <br/>off by DWP technical lead <br/>At the end of each quarter <br/>documentation is to be provided evidencing the completion of the relevant tech debt <br/>items. <br/>31/03/2026<br/>6 Delivery management to complete all tech <br/>Debt items <br/>Delivery management and support <br/>as required and specified by the <br/>End Customer using existing techWork completed in line with <br/>chosen delivery methodology <br/>and DWP standards <br/>31/03/2026<br/>32<br/>nology components wherever possible, while meeting user and business needs.<br/>Support delivery activities across <br/>the tech debt project and continuous improvement activities.<br/>Proactively progress tech debt <br/>items through to completion in a <br/>timely manner.<br/>Chair regular meetings to prioritise <br/>tech debt items. <br/>7 Adoption, application, and oversight of architectural governance, <br/>ensuring that optimal approaches <br/>are used.<br/>The Supplier will provide Technical <br/>Architecture expertise for items <br/>on the Tech Debt register. Deliverables will be split (as a minimum) <br/>across the following areas, SAS, Informatica, CENTRIC, Citrix and Oracle.<br/>The Supplier will ensure the following:<br/>Assure an appropriate best practice approach is driven and use Architecture knowledge to guide the <br/>team through any challenges <br/>Assistance with Tech Debt <br/>workstream Risks and Issues as <br/>needed<br/>All design artefacts approved <br/>at the appropriate governance <br/>boards. <br/>31/03/2026<br/>8 Adoption, application, and oversight of architectural governance, <br/>ensuring that optimal approaches <br/>are used.<br/>Develop and manage network <br/>configuration and changes.<br/>This will apply to any deliverables <br/>on the tech debt register, as well <br/>as any defects identified.<br/>All design artefacts approved <br/>at the appropriate governance <br/>boards and defects resolved <br/>to DWP standards<br/>31/03/2026<br/>9 Completion of DR <br/>plan<br/>Design & develop Disaster Recovery (DR) plans and test each stage<br/>DR design and test signed-off <br/>and approved at the appropriate governance boards.<br/>31/03/2026<br/>10 Produce any required documentation in accordance with DWP <br/>standards, <br/>Ensure all documentation is clear <br/>and meets DWP requirements. <br/>Demos will be required, where <br/>there is a handover (knowledge <br/>transfer) to DWP resource.<br/>All documentation approved <br/>in accordance with DWP <br/>standards.<br/>31/03/2026