TD2049 - Remote Processing of Revenues & Benefits Work Package

CPV: Software package and information systems

Procedure method

Award procedure without prior publication of a call for competition

Legal basis

CELEX · 32014L0024 Public Contracts Regulations 2015 (Directive 2014/24/EU)

Procurement category

Goods

Notice status

Awarded without competition

Procurement threshold

Unspecified in notice

Regulatory regime

Standard

Commercial structure

Stand-alone contract (no framework)

Competition type

Direct award (no call for competition)

GPA / WTO covered

Yes (GPA)

Recurring procurement

Unspecified in notice

First published

15 Aug 2023, 15:54 BST

Last source update

30 Aug 2023, 15:08 BST

Authority reference

TD2049

FTS notice number

2023/S 000-025483

Classification (CPV)

Software package and information systems

Delivery area

East Midlands (UKF11)

Official registry OCID

ocds-h6vhtk-03f00f Find a Tender

Why no open competition

The procurement falls outside the scope of application of the directive

Published justification

• The works, supplies or services can be provided only by a particular economic operator for the following reason:

o Cost of change is prohibitive for new providers

There will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons:

If we were to change suppliers we would need to do the following;

• Check and update processes and procedures to account for changes notified by email
• Issue procedure notes and provide suppliers with a walk through on our processes with regards to local policy and procedures
• Provide support for initial queries from the new suppliers the volumes of which we would not have the capacity for
• Quality checking new contract assessors which we do not have the capacity for
• Once satisfied with the quality of the assessors, we would then need to quality check the new suppliers staff checking the quality of the assessors, which we do not have the capacity for
• Training the new supplier on local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for
• Increased number of queries until contract assessors are familiar with local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for
• Training the new supplier with local policy and procedures of how over payments are recovered
• Training to use Enterprise, Academy if any new supplier is not already familiar with these applications which we do not have the capacity for
• Contractors to understand who does what, which we already have with the current supplier
• Setting up lines of communication and building good working relationships, which we already have with the current supplier For IT, there will be tasks associated with the change in supplier and there are
• Remove current supplier from the network
• Remove current suppliers users from the Housing Benefit Processing system
• Remove current suppliers users from the document management system
• Add new supplier to the network
• Add new suppliers users to the Housing Benefit Processing system
• Add new security groups to the relevant security groups withing the Housing Benefit Processing system
• Add new suppliers users from the document management system
• Add new Users to Citrix Access Gateway (2 factor authentication)
• Project Gateway admin & IT tender review admin
• Hand Over to Support Document
• Hand Over to Support review and acceptance

There will also be tasks associated with the change in supplier that will impact on other sections;

• Review the Information Sharing Agreement Review (Information Governance)
• Review the current DPIA (Information Governance)
• Set up of new supplier on CIA (Accounts Payable)
• Set up of users on the DWP's viewing platform Searchlight, including ID verification and

possible including DBS checks (Business Support)

• Set up of users on Hybrid Mail (Business Systems)
• Inclusion in the DWP's MoU
• Going out to procurement (Procurement Team/officers from the business)

The involvement of five additional teams including Revenues and Benefits means that the cost of change is therefore prohibitive for new providers.

Publisher note: The award is subject to the calendar standstill period starting on the 16th August until 25th August 2023 and also subject to internal approval.

• Liberator UK LtdAwarded supplierGB-COH: 01238274 1st Floor, 100 Wood Street, London, London, EC2V 7AN

No document links were published on the notice.