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AwardedFind a Tender · award

TD2049 - Remote Processing of Revenues & Benefits Work Package

Buyer: DERBY CITY COUNCIL →

BuyerDERBY CITY COUNCIL
StatusAwarded
DeadlineNot published
ValueValue not published
Published30 Aug 2023

What is being bought

The Council intends to enter into an agreement with Liberata for them to process Housing Benefit, Council Tax and NNDR work packages for 3 years with option to extend for 2 years. This is subject to the 10 day standstill, satisfactory performance and internal budgetary approval.

Delivery location

UKF11

Categories

Software package and information systems 48000000

Lot details

Lot 1

Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: • Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration. • Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff. • Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. • Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries. The current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link. There are four work packages as follows: • Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing • Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made. • Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims. • Work Package D - Council Tax and Business Rates: processing. The current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods. Requirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes.

Statuscancelled

Award criteria
price

What is included

ItemCategoryQuantity
1Not publishedNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,5321 median · 9.7 average (2,383 of 6,532 with a bid count)1.7 average (2,785 of 6,532 with named award suppliers)Not published
Same buyer21 median · 1 average (2 of 2 with a bid count)1 average (2 of 2 with named award suppliers)Not published
Delivery region: UKF11161 median · 2.4 average (13 of 16 with a bid count)1.1 average (14 of 16 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationale• The works, supplies or services can be provided only by a particular economic operator for the following reason: o Cost of change is prohibitive for new providers There will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons: If we were to change suppliers we would need to do the following; • Check and update processes and procedures to account for changes notified by email • Issue procedure notes and provide suppliers with a walk through on our processes with regards to local policy and procedures • Provide support for initial queries from the new suppliers the volumes of which we would not have the capacity for • Quality checking new contract assessors which we do not have the capacity for • Once satisfied with the quality of the assessors, we would then need to quality check the new suppliers staff checking the quality of the assessors, which we do not have the capacity for • Training the new supplier on local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for • Increased number of queries until contract assessors are familiar with local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for • Training the new supplier with local policy and procedures of how over payments are recovered • Training to use Enterprise, Academy if any new supplier is not already familiar with these applications which we do not have the capacity for • Contractors to understand who does what, which we already have with the current supplier • Setting up lines of communication and building good working relationships, which we already have with the current supplier For IT, there will be tasks associated with the change in supplier and there are • Remove current supplier from the network • Remove current suppliers users from the Housing Benefit Processing system • Remove current suppliers users from the document management system • Add new supplier to the network • Add new suppliers users to the Housing Benefit Processing system • Add new security groups to the relevant security groups withing the Housing Benefit Processing system • Add new suppliers users from the document management system • Add new Users to Citrix Access Gateway (2 factor authentication) • Project Gateway admin & IT tender review admin • Hand Over to Support Document • Hand Over to Support review and acceptance There will also be tasks associated with the change in supplier that will impact on other sections; • Review the Information Sharing Agreement Review (Information Governance) • Review the current DPIA (Information Governance) • Set up of new supplier on CIA (Accounts Payable) • Set up of users on the DWP's viewing platform Searchlight, including ID verification and possible including DBS checks (Business Support) • Set up of users on Hybrid Mail (Business Systems) • Inclusion in the DWP's MoU • Going out to procurement (Procurement Team/officers from the business) The involvement of five additional teams including Revenues and Benefits means that the cost of change is therefore prohibitive for new providers.
Rationale classificationsThe procurement falls outside the scope of application of the directive
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

025483-2023-TD2049-1

Statusactive
Value£2,070,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-03f00f
Latest release ID025483-2023
Latest release timestampWed Aug 30 2023 14:08:59 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodlimited
Procurement method detailsAward procedure without prior publication of a call for competition
Main procurement categorygoods
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
30 Aug 2023award, contract025483-2023
18 Aug 2023tenderUpdate024312-2023
15 Aug 2023award, contract023932-2023

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "025483-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-08-30T15:08:59+01:00",
  "ocid": "ocds-h6vhtk-03f00f",
  "buyer": {
    "id": "GB-FTS-83100",
    "name": "DERBY CITY COUNCIL"
  },
  "awards": [
    {
      "id": "025483-2023-TD2049-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01238274",
          "name": "Liberator UK Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "TD2049",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "The contract will be for 5 years"
        },
        "hasOptions": true,
        "description": "Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically:\n• Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration.\n• Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff.\n• Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers.\n• Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment\nmethods and handling written housing benefit claimant enquiries.\nThe current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link.\nThere are four work packages as follows:\n• Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme):\nprocessing\n• Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme):\nquality checks of decisions made.\n• Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims.\n• Work Package D - Council Tax and Business Rates: processing.\nThe current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods.\nRequirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF11"
          }
        ]
      }
    ],
    "title": "TD2049 - Remote Processing of Revenues & Benefits Work Package",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council intends to enter into an agreement with Liberata for them to process Housing Benefit, Council Tax and NNDR work packages for 3 years with option to extend for 2 years. This is subject to the 10 day standstill, satisfactory performance and internal budgetary approval.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "• The works, supplies or services can be provided only by a particular economic operator for the following reason:\no Cost of change is prohibitive for new providers\nThere will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons:\nIf we were to change suppliers we would need to do the following;\n• Check and update processes and procedures to account for changes notified by email\n• Issue procedure notes and provide suppliers with a walk through on our processes with regards to local policy and procedures\n• Provide support for initial queries from the new suppliers the volumes of which we would not have the capacity for\n• Quality checking new contract assessors which we do not have the capacity for\n• Once satisfied with the quality of the assessors, we would then need to quality check the new suppliers staff checking the quality of the assessors, which we do not have the capacity for\n• Training the new supplier on local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for\n• Increased number of queries until contract assessors are familiar with local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for\n• Training the new supplier with local policy and procedures of how over payments are recovered\n• Training to use Enterprise, Academy if any new supplier is not already familiar with these applications which we do not have the capacity for\n• Contractors to understand who does what, which we already have with the current supplier\n• Setting up lines of communication and building good working relationships, which we already have with the current supplier For IT, there will be tasks associated with the change in supplier and there are\n• Remove current supplier from the network\n• Remove current suppliers users from the Housing Benefit Processing system\n• Remove current suppliers users from the document management system\n• Add new supplier to the network\n• Add new suppliers users to the Housing Benefit Processing system\n• Add new security groups to the relevant security groups withing the Housing Benefit Processing system\n• Add new suppliers users from the document management system\n• Add new Users to Citrix Access Gateway (2 factor authentication)\n• Project Gateway admin & IT tender review admin\n• Hand Over to Support Document\n• Hand Over to Support review and acceptance\nThere will also be tasks associated with the change in supplier that will impact on other sections;\n• Review the Information Sharing Agreement Review (Information Governance)\n• Review the current DPIA (Information Governance)\n• Set up of new supplier on CIA (Accounts Payable)\n• Set up of users on the DWP's viewing platform Searchlight, including ID verification and\npossible including DBS checks (Business Support)\n• Set up of users on Hybrid Mail (Business Systems)\n• Inclusion in the DWP's MoU\n• Going out to procurement (Procurement Team/officers from the business)\nThe involvement of five additional teams including Revenues and Benefits means that the cost of change is therefore prohibitive for new providers.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-83100",
      "name": "DERBY CITY COUNCIL",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF11",
        "locality": "Derby",
        "postalCode": "DE12FS",
        "countryName": "United Kingdom",
        "streetAddress": "Corporation Street"
      },
      "details": {
        "url": "https://www.derby.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "DERBY CITY COUNCIL",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Sam Black",
        "email": "procurement@derby.gov.uk"
      }
    },
    {
      "id": "GB-COH-01238274",
      "name": "Liberator UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC2V 7AN",
        "countryName": "United Kingdom",
        "streetAddress": "1st Floor, 100 Wood Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01238274",
        "scheme": "GB-COH",
        "legalName": "Liberator UK Ltd"
      }
    },
    {
      "id": "GB-FTS-62434",
      "name": "Derby City Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Derby",
        "postalCode": "DE1 2FS",
        "countryName": "United Kingdom",
        "streetAddress": "The Council House, Corporation Street, Derby"
      },
      "identifier": {
        "legalName": "Derby City Council"
      },
      "contactPoint": {
        "email": "procurement@derby.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "025483-2023-TD2049-1",
      "value": {
        "amount": 2070000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "025483-2023-TD2049-1",
      "dateSigned": "2023-08-29T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
Complete JSON history (3 releases)
30 Aug 2023 · 025483-2023 · award, contract
{
  "id": "025483-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 1,
        "measure": "bids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-08-30T15:08:59+01:00",
  "ocid": "ocds-h6vhtk-03f00f",
  "buyer": {
    "id": "GB-FTS-83100",
    "name": "DERBY CITY COUNCIL"
  },
  "awards": [
    {
      "id": "025483-2023-TD2049-1",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01238274",
          "name": "Liberator UK Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "TD2049",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "The contract will be for 5 years"
        },
        "hasOptions": true,
        "description": "Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council: This would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically:\n• Housing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration.\n• Housing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff.\n• Housing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers.\n• Council Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment\nmethods and handling written housing benefit claimant enquiries.\nThe current supplier is required to, and does provide the Derby City Council an experienced and high quality service across a range of work packages within its Revenues and Benefits division. All tasks are done remotely via a secure link.\nThere are four work packages as follows:\n• Work Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme):\nprocessing\n• Work Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme):\nquality checks of decisions made.\n• Work Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): preaudit quality checks to ensure subsidy assurance of decisions made on high risk claims.\n• Work Package D - Council Tax and Business Rates: processing.\nThe current supplier currently process a certain amount of each work package a week as per the existing contract. They accept that the work has to be available and that there will be peaks and troughs in the supply of items. The current supplier manages these periods.\nRequirements are currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice of any significant changes.",
        "awardCriteria": {
          "criteria": [
            {
              "type": "price"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF11"
          }
        ]
      }
    ],
    "title": "TD2049 - Remote Processing of Revenues & Benefits Work Package",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council intends to enter into an agreement with Liberata for them to process Housing Benefit, Council Tax and NNDR work packages for 3 years with option to extend for 2 years. This is subject to the 10 day standstill, satisfactory performance and internal budgetary approval.",
    "classification": {
      "id": "48000000",
      "scheme": "CPV",
      "description": "Software package and information systems"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "goods",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "• The works, supplies or services can be provided only by a particular economic operator for the following reason:\no Cost of change is prohibitive for new providers\nThere will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons:\nIf we were to change suppliers we would need to do the following;\n• Check and update processes and procedures to account for changes notified by email\n• Issue procedure notes and provide suppliers with a walk through on our processes with regards to local policy and procedures\n• Provide support for initial queries from the new suppliers the volumes of which we would not have the capacity for\n• Quality checking new contract assessors which we do not have the capacity for\n• Once satisfied with the quality of the assessors, we would then need to quality check the new suppliers staff checking the quality of the assessors, which we do not have the capacity for\n• Training the new supplier on local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for\n• Increased number of queries until contract assessors are familiar with local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for\n• Training the new supplier with local policy and procedures of how over payments are recovered\n• Training to use Enterprise, Academy if any new supplier is not already familiar with these applications which we do not have the capacity for\n• Contractors to understand who does what, which we already have with the current supplier\n• Setting up lines of communication and building good working relationships, which we already have with the current supplier For IT, there will be tasks associated with the change in supplier and there are\n• Remove current supplier from the network\n• Remove current suppliers users from the Housing Benefit Processing system\n• Remove current suppliers users from the document management system\n• Add new supplier to the network\n• Add new suppliers users to the Housing Benefit Processing system\n• Add new security groups to the relevant security groups withing the Housing Benefit Processing system\n• Add new suppliers users from the document management system\n• Add new Users to Citrix Access Gateway (2 factor authentication)\n• Project Gateway admin & IT tender review admin\n• Hand Over to Support Document\n• Hand Over to Support review and acceptance\nThere will also be tasks associated with the change in supplier that will impact on other sections;\n• Review the Information Sharing Agreement Review (Information Governance)\n• Review the current DPIA (Information Governance)\n• Set up of new supplier on CIA (Accounts Payable)\n• Set up of users on the DWP's viewing platform Searchlight, including ID verification and\npossible including DBS checks (Business Support)\n• Set up of users on Hybrid Mail (Business Systems)\n• Inclusion in the DWP's MoU\n• Going out to procurement (Procurement Team/officers from the business)\nThe involvement of five additional teams including Revenues and Benefits means that the cost of change is therefore prohibitive for new providers.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-83100",
      "name": "DERBY CITY COUNCIL",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF11",
        "locality": "Derby",
        "postalCode": "DE12FS",
        "countryName": "United Kingdom",
        "streetAddress": "Corporation Street"
      },
      "details": {
        "url": "https://www.derby.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "DERBY CITY COUNCIL",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Sam Black",
        "email": "procurement@derby.gov.uk"
      }
    },
    {
      "id": "GB-COH-01238274",
      "name": "Liberator UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC2V 7AN",
        "countryName": "United Kingdom",
        "streetAddress": "1st Floor, 100 Wood Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01238274",
        "scheme": "GB-COH",
        "legalName": "Liberator UK Ltd"
      }
    },
    {
      "id": "GB-FTS-62434",
      "name": "Derby City Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Derby",
        "postalCode": "DE1 2FS",
        "countryName": "United Kingdom",
        "streetAddress": "The Council House, Corporation Street, Derby"
      },
      "identifier": {
        "legalName": "Derby City Council"
      },
      "contactPoint": {
        "email": "procurement@derby.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "025483-2023-TD2049-1",
      "value": {
        "amount": 2070000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "025483-2023-TD2049-1",
      "dateSigned": "2023-08-29T00:00:00+01:00"
    }
  ],
  "initiationType": "tender"
}
18 Aug 2023 · 024312-2023 · tenderUpdate
{
  "id": "024312-2023",
  "tag": [
    "tenderUpdate"
  ],
  "date": "2023-08-18T12:04:08+01:00",
  "ocid": "ocds-h6vhtk-03f00f",
  "buyer": {
    "id": "GB-FTS-83100",
    "name": "DERBY CITY COUNCIL"
  },
  "tender": {
    "id": "TD2049",
    "title": "TD2049 - Remote Processing of Revenues & Benefits Work Package",
    "amendments": [
      {
        "id": "1",
        "unstructuredChanges": [
          {
            "where": {
              "section": "II.2.11"
            },
            "newValue": {
              "text": "The contract will be for 5 years"
            },
            "oldValue": {
              "text": ""
            }
          }
        ]
      }
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council intends to enter into an agreement with Liberata for them to process Housing Benefit, Council Tax and NNDR work packages for 3 years with option to extend for 2 years. This is subject to the 10 day standstill, satisfactory performance and internal budgetary approval.",
    "classification": {
      "id": "50000000",
      "scheme": "CPV",
      "description": "Repair and maintenance services"
    },
    "mainProcurementCategory": "services"
  },
  "parties": [
    {
      "id": "GB-FTS-83100",
      "name": "DERBY CITY COUNCIL",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF11",
        "locality": "Derby",
        "postalCode": "DE12FS",
        "countryName": "United Kingdom",
        "streetAddress": "Corporation Street"
      },
      "details": {
        "url": "https://www.derby.gov.uk/"
      },
      "identifier": {
        "legalName": "DERBY CITY COUNCIL",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Sam Black",
        "email": "procurement@derby.gov.uk"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
15 Aug 2023 · 023932-2023 · award, contract
{
  "id": "023932-2023",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2023-08-15T15:54:05+01:00",
  "ocid": "ocds-h6vhtk-03f00f",
  "buyer": {
    "id": "GB-FTS-83100",
    "name": "DERBY CITY COUNCIL"
  },
  "awards": [
    {
      "id": "023932-2023-TD2049-1",
      "title": "TD2049 - Remote Processing of Revenues & Benefits Work Package",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-COH-01238274",
          "name": "Liberator UK Ltd"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "TD2049",
    "lots": [
      {
        "id": "1",
        "hasOptions": false,
        "description": "Provision of Remote processing of Housing Benefit, Council Tax and Business Rate packages, the current supplier will discharge the following for Derby City Council:\nThis would be the continuation of a flexible arrangement to enable the allocation of a number of work packages on a regular basis and increased numbers on a call off basis at times of peak demand. This will consist of a range of work packages consistent with the day to day workload for a busy Revenues and Benefits division of a unitary Local Authority. More specifically: \n•\tHousing and Council Tax Benefit and Council Tax Local Support Scheme - processing, from start to completion, a wide range of new claims, changes, more specialist work and handling general written correspondence. This will also include Free School Meals claim administration.\n•\tHousing and Council Tax Benefit and Council Tax Local Support Scheme - quality checks of decisions made by the Customer's benefits processing staff.\n•\tHousing and Council Tax Benefit and Council Tax Local Support Scheme - pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims by the Customer's benefits processing staff and other staff employed by the successful Service Provider and/or other Service Providers. \n•\tCouncil Tax and Business Rates - processing, from start to completion, of a wide range of changes relating to billing and recovery, to include discounts, exemptions, payment methods and handling written housing benefit claimant enquiries.\nThe current supplier is required to, and does provide the Derby City Council an experienced and \nhigh quality service across a range of work packages within its Revenues and Benefits \ndivision. All tasks are done remotely via a secure link.\nThere are four work packages as follows:\n•\tWork Package A - Housing and Council Tax Benefit (and Council Tax Support Scheme): processing\n•\tWork Package B - Housing and Council Tax Benefit (and Council Tax Support Scheme): quality checks of decisions made. \n•\tWork Package C - Housing and Council Tax Benefit (and Council Tax Support Scheme): pre-audit quality checks to ensure subsidy assurance of decisions made on high risk claims.\n•\tWork Package D - Council Tax and Business Rates: processing.\nThe current supplier currently process a certain amount of each work package a week as per the \nexisting contract.  They accept that the work has to be available and that there will be \npeaks and troughs in the supply of items. The current supplier manages these periods.  Requirements \nare currently reviewed will be on a rolling four weekly basis, with each party giving two weeks' notice \nof any significant changes."
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKF11"
          }
        ]
      }
    ],
    "title": "TD2049 - Remote Processing of Revenues & Benefits Work Package",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council intends to enter into an agreement with Liberata for them to process Housing Benefit, Council Tax and NNDR work packages for 3 years with option to extend for 2 years. This is subject to the 10 day standstill, satisfactory performance and internal budgetary approval.",
    "reviewDetails": "The award is subject to the calendar standstill period starting on the 16th August until 25th August 2023 and also subject to internal approval.",
    "classification": {
      "id": "50000000",
      "scheme": "CPV",
      "description": "Repair and maintenance services"
    },
    "procurementMethod": "limited",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
    "procurementMethodRationale": "•\tThe works, supplies or services can be provided only by a particular economic operator for the following reason:\no\tCost of change is prohibitive for new providers\nThere will be significant cost and inconvenience to the Authority and economic operators associated with tendering for the following reasons: \nIf we were to change suppliers we would need to do the following;\n•\tCheck and update processes and procedures to account for changes notified by email \n•\tIssue procedure notes and provide suppliers with a walk through on our processes with regards to local policy and procedures\n•\tProvide support for initial queries from the new suppliers the volumes of which we would not have the capacity for\n•\tQuality checking new contract assessors which we do not have the capacity for \n•\tOnce satisfied with the quality of the assessors, we would then need to quality check the new suppliers staff checking the quality of the assessors, which we do not have the capacity for\n•\tTraining the new supplier on local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for\n•\tIncreased number of queries until contract assessors are familiar with local policy and procedures of how claims and changes are processed at Derby City Council which we do not have the capacity for\n•\tTraining the new supplier with local policy and procedures of how over payments are recovered\n•\tTraining to use Enterprise, Academy if any new supplier is not already familiar with these applications which we do not have the capacity for\n•\tContractors to understand who does what, which we already have with the current supplier  \n•\tSetting up lines of communication and building good working relationships, which we already have with the current supplier\nFor IT, there will be tasks associated with the change in supplier and there are \n•\tRemove current supplier from the network\n•\tRemove current suppliers users from the Housing Benefit Processing system\n•\tRemove current suppliers users from the document management system\n•\tAdd new supplier to the network\n•\tAdd new suppliers users to the Housing Benefit Processing system\n•\tAdd new security groups to the relevant security groups withing the Housing Benefit Processing system\n•\tAdd new suppliers users from the document management system\n•\tAdd new Users to Citrix Access Gateway (2 factor authentication)\n•\tProject Gateway admin & IT tender review admin\n•\tHand Over to Support Document\n•\tHand Over to Support review and acceptance\nThere will also be tasks associated with the change in supplier that will impact on other sections;\n•\tReview the Information Sharing Agreement Review (Information Governance)\n•\tReview the current DPIA (Information Governance)\n•\tSet up of new supplier on CIA (Accounts Payable)\n•\tSet up of users on the DWP's viewing platform Searchlight, including ID verification and possible including DBS checks (Business Support)\n•\tSet up of users on Hybrid Mail (Business Systems)\n•\tInclusion in the DWP's MoU \n•\tGoing out to procurement (Procurement Team/officers from the business)\nThe involvement of five additional teams including Revenues and Benefits means that the cost of change is therefore prohibitive for new providers.",
    "procurementMethodRationaleClassifications": [
      {
        "id": "D_OUTSIDE_SCOPE",
        "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
        "description": "The procurement falls outside the scope of application of the directive"
      }
    ]
  },
  "parties": [
    {
      "id": "GB-FTS-83100",
      "name": "DERBY CITY COUNCIL",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKF11",
        "locality": "Derby",
        "postalCode": "DE12FS",
        "countryName": "United Kingdom",
        "streetAddress": "Corporation Street"
      },
      "details": {
        "url": "https://www.derby.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "DERBY CITY COUNCIL",
        "noIdentifierRationale": "notOnAnyRegister"
      },
      "contactPoint": {
        "name": "Sam Black",
        "email": "procurement@derby.gov.uk"
      }
    },
    {
      "id": "GB-COH-01238274",
      "name": "Liberator UK Ltd",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UKI",
        "locality": "London",
        "postalCode": "EC2V 7AN",
        "countryName": "United Kingdom",
        "streetAddress": "1st Floor, 100 Wood Street"
      },
      "details": {
        "scale": "large"
      },
      "identifier": {
        "id": "01238274",
        "scheme": "GB-COH",
        "legalName": "Liberator UK Ltd"
      }
    },
    {
      "id": "GB-FTS-62434",
      "name": "Derby City Council",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Derby",
        "postalCode": "DE1 2FS",
        "countryName": "United Kingdom",
        "streetAddress": "The Council House, Corporation Street, Derby"
      },
      "identifier": {
        "legalName": "Derby City Council"
      },
      "contactPoint": {
        "email": "procurement@derby.gov.uk"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "023932-2023-TD2049-1",
      "title": "TD2049 - Remote Processing of Revenues & Benefits Work Package",
      "value": {
        "amount": 2070000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "023932-2023-TD2049-1",
      "dateSigned": "2023-08-15T00:00:00+01:00"
    }
  ],
  "description": "The award is subject to the calendar standstill period starting on the 16th August until 25th August 2023 and also subject to internal approval.",
  "initiationType": "tender"
}