Surface Workforce Management Solution (SWMS) — Early Market Engagement

The scope of this Early Market Engagement includes some or all of the following for TfL Surface Operations: • Platform supply and software licencing • Hosting • Implementation Services • Business Change and Training • Configuration and or Development including interfaces into ECOS (Enforcement & Compliance Operations System) & Bus Operations (which will be covered under the respective projects and covered within the documentation to be provided to interested parties) • Data Migration • Service Management including 2nd/3rd line support (this should include up to a total contract length of ten years) • Change Management TfL has yet to decide on a lotting strategy for SWFM which will be tested as a result of the Early Market Engagement process. It is possible that TfL will disaggregate technology products from services (or conversely it may also decide to aggregate the two together). Functions to be delivered by the SWFM solution are likely to include some or all of the following: • Service Management incorporating Service Definition; Service Capacity; Service Levels and Service Cost Management • Demand Management incorporating a User Request Portal; System to System Request interface; Request Admin Management; Short Term Rostering Demand for Scheduling and Long-Range Forecasting • Absence Management incorporating both Unplanned Absence and Planned Absence • Skills Management incorporating Skills Management and Competency Management • Rota Business Rules incorporating Staff Shift Patterns; Localised Working Rules and Business Working Rules (maximum working hours, overtimes, banked hours etc) • Scheduling incorporating Manual Scheduling; Automated Scheduling; Schedule Planning; Shift Swap and Unplanned Task Assignment (on the day changes) • Task Management incorporating Activity Assignment; Task Assignment (Push/Pull/Reject tasks) and Geographic Route Optimised Task Assignment • Location Tracking incorporating Estimated Location Based on Device GPS Co-ordinates and Geofenced Business Rules • Time & Attendance incorporating Start, End & Suspend Shits; Exceptions Management (shift not started, wrong location etc); Activity and Task Completion and Additional Hours Management TfL has yet to define the total scope of SWFM which may also include different requirements for pan-TfL usage. One of the objectives of this Early Market Engagement is to test whether solutions can deliver all of the functional elements specified, and if so whether they can be done with minimal configuration or development. This may ultimately inform the final scope. A key element of any solution delivered will be the ability to effectively interface with TfL’s ERP system (SAP) in real time. Additional information: This Prior Information Notice (PIN) is issued solely for the purpose of conducting a market engagement exercise and does not constitute any commitment by TfL to undertake any public procurement exercise in the future. TfL is not liable for any costs, fees or expenses incurred by any party participating in this market engagement exercise.