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complete
Official procurement procedure
Road User Charging - Enforcement Operations Service Extension
No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Transport for London: "Road User Charging - Enforcement Operations Service Extension". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
| Contracting Authority | Transport for London | Scope & Categories | Not published | Submission Window | complete No deadline published |
|---|---|---|---|---|---|
| Submission Gateway | Direct notice route | Legal Basis & Regime | Standard procurement | Estimated Value (exc. VAT) | Not published |
Bidder Intelligence · Authority Profile: Transport for London
Market Analytics
Derived from OCDS awards & bid statistics
Published history for Transport for London. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Competition Density
3.3Bids / Report
Supplier ConcentrationModerate Concentration
SAP (UK) LIMITEDTop vendor: 29.1% of attributable valuePayment Terms
Check noticePublished terms
Coverage: 85 active published awards; 16 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
| Supplier Name | Historic Awards | Attributable GBP Value |
|---|---|---|
| SAP (UK) LIMITED | 1 win | £6,700,000 |
| SIEMENS MOBILITY LIMITED | 1 win | £4,316,720 |
| CLARKE CHAPMAN FACILITIES MANAGEMENT LIMITED | 1 win | £1,831,032 |
| CADENT GAS LIMITED | 1 win | £1,594,000 |
| CLESHAR CONTRACT SERVICES LIMITED | 1 win | £1,320,806 |
Procedure terms
Contracting AuthorityTransport for London | Procedure methodNot published | Procurement categoryNot published |
Statuscomplete | Framework / DPSNot published | CompetitionNot published |
Above thresholdNot published | Legal basisNot published | Tender period startsNot published |
Clarification deadlineNot published | Electronic submissionNot published | Submission languagesNot published |
Published12 Aug 2026, 10:33 BST | Last source update12 Aug 2026, 10:33 BST | Recurring procurementNot published |
ClassificationNot published | ||
Delivery areaLocation not published | ||
OCIDocds-h6vhtk-06b390 | ||
What is being bought
Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems and services in support of Road User Charging (RUC):
(1) the Business Operations (BOps) contract, which provides a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and
(2) the Enforcement Operations (EOps) contract, which provides a system for processing Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems.
TfL is preparing to launch a competitive procurement for a combined Business and Enforcement Operations (BEOps) contract to replace the existing BOps and EOps contracts, but there is insufficient time to procure and transition to the combined replacement before the current contracts expire on 25 September 2026.
TfL has commenced market engagement in advance of launching the competitive procurement. Due to the scale and complexity of the existing services and the need to design, build, integrate and safely deploy a replacement solution, the full procurement, mobilisation and transition is expected to require a minimum of 5 years based on current programme assumptions. This includes the development of procurement documentation, the procurement itself followed by system design, development, integration with existing and future TfL systems, comprehensive testing, and phased migration of live services and data. TfL estimates that within this timeframe, the new BEOps Contract would be awarded approximately mid 2029. Transition activities will then lead to operational commencement between 2031 and 2032.
Delivering this transition within a shorter timeframe would create unacceptable technical and operational risks, including risks to:
- continuity of critical public-facing services;
- compliance with statutory enforcement obligations; and
- accuracy and integrity of charging and enforcement activities.
Accordingly, TfL has awarded a contract extension to Capita to continue to supply EOps services for an initial term of 5 years, with a limited optional extension to a maximum of 7 years to allow TfL to procure and successfully transition to the new BEOPs contract.
What changed
From the official release history
- Official notice release published
12 Aug 2026, 10:33 BST - Official notice release published
18 Jun 2026, 19:33 BST - Status changed to complete
11 Jun 2026, 18:34 BST - Official notice release published
11 Jun 2026, 18:34 BST - Buyer information updated
11 Jun 2026, 18:34 BST
Lots and requirements (1)
Published by the contracting authority
- Lot 1 · #1Individual lot title not publishedcompletePublished valueNot publishedThe source published no individual title or description for this lot.Contract periodNot publishedEligibilityNot publishedOptions / renewalNot published
Timeline
- Procedure published
12 Aug 2026, 10:33 BST - Award active
Not published · Not published - Contract active
Signed 8 Jul 2026, 00:00 BST · £240,300,000
Commercial outcome and competition
Awards Capita Business Services Ltd Not published · Not published · active |
Contracts Contract £240,300,000 · signed 8 Jul 2026, 00:00 BST · active Contract period: 26 Sept 2026, 00:00 BST — 25 Sept 2031, 23:59 BST |
Bid statisticsNo aggregate bid statistics published |
Buyer and organisations in this procedure
Transport for London
Contracting authority GB-PPON-PHMT-6197-NWNZDocuments (1)
Official links; attachments are not copied
Related procedures (0)
No related procedures published
Planning and rationale
Planning budgetNot published |
No-engagement rationaleNot published |
Procedure rationaleThe extension to the EOps Contract is a direct award under section 41 and Schedule 5 of the Procurement Act 2023.
This is on the basis that paragraph 7 of Schedule 5 (Additional or repeat goods, services or works - extension) applies. The grounds for this justification are set out in this section.
The existing EOps services are delivered through highly complex, proprietary and tightly integrated systems embedded within TfL's live RUC environment. The EOps system and the interfaced BOps system support critical functions of RUC including charging, payments, enforcement and customer account management, operating continuously at significant scale. The EOps services are supplied as part of an interdependent architecture with tightly coupled data, systems and business processes, such that partial replacement or separation would not be technically feasible without material redesign.
The EOps system and interfaces have been configured, integrated and optimised during the term of the contract for the requirements of RUC and rely on supplier-specific operational knowledge, configuration and control which cannot be replicated without substantial technical intervention.
The services are dependent on a deeply integrated technical architecture comprising bespoke system components, interfaces, data structures and operational configurations that have been developed and refined during the term. These components are fully embedded within TfL's RUC systems and are not capable of being separated or re provided independently without material technical intervention.
The scope and overall nature of the EOps services will remain substantially unchanged during the proposed extension. A change of supplier at this stage would necessitate the replacement or substantial re-engineering of core system components and interfaces. This would result in incompatibility with existing systems and infrastructure and would give rise to disproportionate technical difficulties in operation, maintenance, data integrity and service continuity. In particular, transition to an alternative supplier would introduce significant risks relating to system interoperability, operational resilience and enforcement accuracy.
Accordingly, the continued supply of services by Capita is necessary to ensure compatibility with the existing technical environment and to avoid disproportionate technical and operational disruption. The conditions set out in paragraph 7 of Schedule 5 of the Procurement Act 2023 are therefore satisfied and TfL considers that it may directly award the extension to Capita.
Length of extension
The extension is for an initial term of 5 years, with a limited optional extension to a maximum of 7 years. This reflects the minimum period strictly necessary to:
- complete a compliant competitive procurement process
- design and implement a replacement service model and technical architecture
- undertake safe, controlled and phased transition to a new supplier
Shorter contract durations have been carefully considered but rejected, as they would:
- materially increase technical and transition risk
- constrain the ability of bidders to design and mobilise a viable and compliant solution
- undermine effective competition by reducing the feasibility of market entry and delivery
TfL will have rights to terminate the extended EOps Contract, enabling TfL to transition to a replacement supplier at the earliest point at which it is technically feasible and operationally safe to do so, for example if mobilisation and testing take less time than the current programme assumptions allow for. This ensures that the duration of the extension represents a maximum necessary period rather than a fixed commitment.
For these reasons, TfL considers that the length of the extension is necessary and proportionate and has taken commercial steps to ensure that if the procurement and mobilisation of the supplier of the new BEOps contract is achieved on a shorter programme than currently assumed, there are means to transition to the BEOps contract as soon as practicable. |