← Back to search results

cancelledFind a Tender · award

Revenues & Benefits Software System

Buyer: Westmorland and Furness Council →

BuyerWestmorland and Furness Council
Statuscancelled
DeadlineNot published
ValueValue not published
Published18 Mar 2025

What is being bought

The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.

Delivery location

UKD1

Categories

IT services: consulting, software development, Internet and support 72000000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.

Statuscancelled

Award criteria
Quality — 70
Price — 30

What is included

ItemCategoryQuantity
1IT services: consulting, software development, Internet and supportNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 72. The category anchor is IT services: consulting, software development, Internet and support (72000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 7210,5392 median · 15.4 average (4,163 of 10,539 with a bid count)2 average (5,055 of 10,539 with named award suppliers)Not published
Same buyer0Not publishedNot publishedNot published
Delivery region: UKD1112.5 median · 3.3 average (6 of 11 with a bid count)1 average (6 of 11 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

009958-2025-1

Statusunsuccessful

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-04e47c
Latest release ID009958-2025
Latest release timestampTue Mar 18 2025 15:24:18 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscancelled
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release0
Parties in latest release2

Notice history

DateEventReference
18 Mar 2025award, contract009958-2025
19 Feb 2025tender006011-2025

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "009958-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-03-18T15:24:18Z",
  "ocid": "ocds-h6vhtk-04e47c",
  "buyer": {
    "id": "GB-FTS-80954",
    "name": "Westmorland and Furness Council"
  },
  "awards": [
    {
      "id": "009958-2025-1",
      "status": "unsuccessful",
      "relatedLots": [
        "1"
      ],
      "statusDetails": "discontinued"
    }
  ],
  "tender": {
    "id": "DN764441",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "name": "Price",
              "type": "cost",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD1"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Revenues & Benefits Software System",
    "status": "cancelled",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-80954",
      "name": "Westmorland and Furness Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD1",
        "locality": "Kendal",
        "postalCode": "LA9 4DQ",
        "countryName": "United Kingdom",
        "streetAddress": "South Lakeland House, Lowther Street"
      },
      "details": {
        "url": "https://www.westmorlandandfurness.gov.uk/",
        "buyerProfile": "https://www.westmorlandandfurness.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Westmorland and Furness Council"
      },
      "contactPoint": {
        "name": "Mrs Maxine Moran",
        "email": "Maxine.Moran@cumbria.gov.uk",
        "telephone": "+44 7584538416"
      }
    },
    {
      "id": "GB-FTS-125384",
      "name": "High Court of England",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "High Court of England"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
18 Mar 2025 · 009958-2025 · award, contract
{
  "id": "009958-2025",
  "tag": [
    "award",
    "contract"
  ],
  "date": "2025-03-18T15:24:18Z",
  "ocid": "ocds-h6vhtk-04e47c",
  "buyer": {
    "id": "GB-FTS-80954",
    "name": "Westmorland and Furness Council"
  },
  "awards": [
    {
      "id": "009958-2025-1",
      "status": "unsuccessful",
      "relatedLots": [
        "1"
      ],
      "statusDetails": "discontinued"
    }
  ],
  "tender": {
    "id": "DN764441",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "hasOptions": false,
        "description": "The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "70"
            },
            {
              "name": "Price",
              "type": "cost",
              "description": "30"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD1"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Revenues & Benefits Software System",
    "status": "cancelled",
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account. The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-80954",
      "name": "Westmorland and Furness Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD1",
        "locality": "Kendal",
        "postalCode": "LA9 4DQ",
        "countryName": "United Kingdom",
        "streetAddress": "South Lakeland House, Lowther Street"
      },
      "details": {
        "url": "https://www.westmorlandandfurness.gov.uk/",
        "buyerProfile": "https://www.westmorlandandfurness.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Westmorland and Furness Council"
      },
      "contactPoint": {
        "name": "Mrs Maxine Moran",
        "email": "Maxine.Moran@cumbria.gov.uk",
        "telephone": "+44 7584538416"
      }
    },
    {
      "id": "GB-FTS-125384",
      "name": "High Court of England",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "identifier": {
        "legalName": "High Court of England"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}
19 Feb 2025 · 006011-2025 · tender
{
  "id": "006011-2025",
  "tag": [
    "tender"
  ],
  "date": "2025-02-19T17:55:24Z",
  "ocid": "ocds-h6vhtk-04e47c",
  "buyer": {
    "id": "GB-FTS-80954",
    "name": "Westmorland and Furness Council"
  },
  "tender": {
    "id": "DN764441",
    "lots": [
      {
        "id": "1",
        "status": "active",
        "hasOptions": false,
        "hasRenewal": false,
        "description": "The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and  accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account.  The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.",
        "contractPeriod": {
          "durationInDays": 2520
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKD1"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72000000",
            "scheme": "CPV",
            "description": "IT services: consulting, software development, Internet and support"
          }
        ]
      }
    ],
    "title": "Revenues & Benefits Software System",
    "value": {
      "amount": 7500000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "bidOpening": {
      "date": "2025-04-30T14:00:00+01:00"
    },
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "awardPeriod": {
      "startDate": "2025-04-30T14:00:00+01:00"
    },
    "description": "The Council is looking for providers who are interested in bidding for this contract who have developed and can supply a Cloud (including hosted) based Revenues & Benefits software solution, incorporating a legislatively compliant processing system to administer all elements of billing and recovery of Council Tax and National Non Domestic Rating (NNDR), administration and collection of Business Improvement District (BID) Levies, administration of Housing Benefit and Council Tax Reduction, a fully integrated Electronic Document Management System (EDMS) with the processing solution, and a fully integrated and  accessible Customer and Landlord portal with automation opportunities, which will need to integrate with a corporate Customer Relationship Management (CRM) and provide single sign on for customers through a council wide customer account.  The software must meet all legislative requirements in relation to Housing Benefit and Revenues Regulations, and the completion and submission of statutory returns, and provide an efficient customer journey maximising the potential of self-serve opportunities.",
    "tenderPeriod": {
      "endDate": "2025-04-30T14:00:00+01:00"
    },
    "hasRecurrence": true,
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=e7f88f39-e3ee-ef11-8134-005056b64545",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-80954",
      "name": "Westmorland and Furness Council",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKD1",
        "locality": "Kendal",
        "postalCode": "LA9 4DQ",
        "countryName": "United Kingdom",
        "streetAddress": "South Lakeland House, Lowther Street"
      },
      "details": {
        "url": "https://www.westmorlandandfurness.gov.uk/",
        "buyerProfile": "https://www.westmorlandandfurness.gov.uk/",
        "classifications": [
          {
            "id": "REGIONAL_AUTHORITY",
            "scheme": "TED_CA_TYPE",
            "description": "Regional or local authority"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Westmorland and Furness Council"
      },
      "contactPoint": {
        "url": "https://procontract.due-north.com/Advert/Index?advertId=e7f88f39-e3ee-ef11-8134-005056b64545",
        "name": "Mrs Maxine Moran",
        "email": "Maxine.Moran@cumbria.gov.uk"
      }
    },
    {
      "id": "GB-FTS-138546",
      "name": "The High Court England",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "London",
        "postalCode": "WC2A LL",
        "countryName": "United Kingdom",
        "streetAddress": "Strand"
      },
      "details": {
        "url": "https://www.judiciary.uk"
      },
      "identifier": {
        "legalName": "The High Court England"
      }
    }
  ],
  "language": "en",
  "initiationType": "tender"
}