---
ocid: "ocds-h6vhtk-0785ef"
title: "Provision of out of hours customer call centre services."
url: "https://tenderline.uk/tenders/provision-of-out-of-hours-customer-call-centre-services-ocds-h6vhtk-0785ef"
status: "active"
stage: "compiled"
submissions_open: true
deadline: "2026-11-06T12:00:00.000Z"
days_to_deadline: 25
value_amount: 212000
value_currency: "GBP"
value_basis: "estimate"
notice_type: "UK4"
buyer_name: "Connexus Homes Limited"
buyer_id: "GB-PPON-PZTX-9645-HPZJ"
cpv: ["79342300", "79500000", "79510000", "79512000"]
delivery_location: "UKG11, UKG22"
lots: 1
awards: 0
contracts: 0
framework: false
dynamic_purchasing_system: false
suitable_for_smes: true
legal_basis: "UKPGA 2023/54"
source_updated: "2026-10-12T15:16:15.000Z"
generated: "2026-10-13T05:24:41.495Z"
machine_api: "https://tenderline.uk/api/public/tenders/ocds-h6vhtk-0785ef"
---

# Provision of out of hours customer call centre services.

Source: [Tenderline](https://tenderline.uk/tenders/provision-of-out-of-hours-customer-call-centre-services-ocds-h6vhtk-0785ef) — UK public procurement intelligence compiled from official Find a Tender notices.

> **Tenderline Executive Summary:** Connexus Homes Limited: "Provision of out of hours customer call centre services.". Published status: active. Published Value: £212,000. 1 published lot. Recorded submission deadline: 6 Nov 2026, 12:00 GMT. Published submission portal: www.delta-esourcing.com.

## Key Information
- **Status:** ACTIVE (open for submissions, 25 days left when this document was generated)
- **Buyer:** [Connexus Homes Limited](https://tenderline.uk/buyers/connexus-homes-limited-rsh-lh4353)
- **Published Value:** £212,000 (GBP)
- **Submission Deadline:** 6 November 2026 at 12:00 GMT
- **Lots:** 1
- **Procurement Method:** Competitive flexible procedure
- **Main Category:** services
- **Classifications (CPV):** Call centre, Customer services, Office-support services, Telephone-answering services
- **Delivery Location:** UKG11, UKG22
- **Legal Basis:** UKPGA 2023/54
- **Official Documents:** 2 published documents & notices ([view on Tenderline](https://tenderline.uk/tenders/provision-of-out-of-hours-customer-call-centre-services-ocds-h6vhtk-0785ef#documents))
- **OCID:** `ocds-h6vhtk-0785ef`

## Submission
- **Submission Platform:** [delta-esourcing.com](/out?url=https%3A%2F%2Fwww.delta-esourcing.com%2Frespond%2F2NG98Y3SAY)
- **How to bid:** https://tenderline.uk/tenders/provision-of-out-of-hours-customer-call-centre-services-ocds-h6vhtk-0785ef#participate

## Description
Connexus is undertaking this tender exercise to secure a high quality, reliable and customer focused out of hours emergency repairs call handling service for its customers. The service is required to ensure that customers can access timely support outside of Connexus’ normal working hours, including evenings, weekends, bank holidays and other closure periods.
Connexus is seeking to appoint a supplier with proven experience of delivering out of hours services within the UK social housing sector, capable of managing calls professionally, sensitively and in line with agreed Connexus protocols. The appointed supplier will be expected to accurately assess the nature and urgency of each contact, provide clear advice to customers, record information appropriately, and where required, escalate or dispatch emergency repairs to Connexus’ nominated contractors or internal teams.
For more information about this opportunity, please visit the eSourcing portal at: 
https://www.delta-esourcing.com/tenders/UK-UK-Craven-Arms:-Customer-services./2NG98Y3SAY
To respond to this opportunity, please click here: 
https://www.delta-esourcing.com/respond/2NG98Y3SAY

## Lots (1)
### Lot 1: Untitled lot
- **Lot id:** `1`
- **Status:** active
- **CPV codes:** 79342300, 79500000, 79510000, 79512000
- **Delivery regions:** UKG
- **Estimated Value:** £212,000

- **Contract Period:** 31/03/2027 to 31/03/2029
- **Renewal published:** yes

## Provenance and Official Sources
- **Official Notice:** [Find a Tender Notice](/out?url=https%3A%2F%2Fwww.find-tender.service.gov.uk%2FNotice%2F096246-2026)
- **Last Source Update:** 2026-10-12T15:16:15.000Z
- **This document generated:** 2026-10-13T05:24:41.495Z
- **Machine API:** https://tenderline.uk/api/public/tenders/ocds-h6vhtk-0785ef