Lot 1
No lot description published.
Statuscomplete
AwardedFind a Tender · award
Patient/Citizen Communication, Engagement & Hybrid Mail Solutions
BuyerNHS Shared Business Services Limited
StatusAwarded
DeadlineNot published
ValueValue not published
Published27 Mar 2026
What is being bought
NHS Shared Business Services act in an Agency capacity for and on behalf of its customers (Approved Organisations) - existing and new. These comprise of NHS and Social Care organisations (whether acting individually, or on behalf of, or together as members of any consortia) along with any other public or private sector bodies which NHS SBS authorises to use the resulting Framework. NHS Shared Business Services Limited (NHS SBS) has put in place a Framework Agreement for the provision of Procurement of Patient Communication, Engagement & Hybrid Mail Solutions and related Goods and Services for Healthcare to be used by NHS SBS Approved Organisations. Our Approved Organisation list can be found on: https://www.sbs.nhs.uk/services/framework-agreements-categories/ The framework includes: Lot 1 - Online (Digital) Communication Internet based online digital communication services and platforms such as smartphone applications, online Patient Engagement Portals (PEP), digital letters, digital delivery of correspondence and predictive analytics. Lot 2 - Messaging The provision of automated one way and two way messaging solutions including mobile messaging (SMS) and digital messaging platforms. Lot 3 - Voice The provision of an Agent Calls service based from Call Centres, providing the ability to make outbound contact and respond to an incoming contact or route the contact to a predefined destination. The scope also includes provision of automated one way and two way interactive voice recognition (IVR) services which can cater for different nationalities. The solutions can also cater for hard of hearing patients or are unable to communicate with IVR in the usual manor. Lot 4 - Hybrid Mail The provision of on and off-site bulk and traditional hybrid mail. Hybrid Mail Solutions provide alternative options to the physical print of mail items, including but not limited to SMS, email, or secure internet communications. Lot 5 - Patient/Citizen Experience Solutions are typically automated internet based online digital feedback services such as web based solutions and smartphone applications. This lot can include Friends & Family Test Service (FFT), surveys or any other services associated with surveys & feedback Lot 6 - Workforce Communications The provision of an automated one way and two way mobile audio messaging, paging and alerting service. This service is intended to replace outdated workforce communication methods such as fax machines and analogue pagers. Lot 7 - Combined Solutions Combined end-to-end communications that can include elements from any of the previous Lots.
Lot details
Lot 2
No lot description published.
Statuscomplete
Lot 3
No lot description published.
Statuscomplete
Lot 4
No lot description published.
Statuscomplete
Lot 5
No lot description published.
Statuscomplete
Lot 6
No lot description published.
Statuscomplete
Lot 7
No lot description published.
Statuscomplete
Comparable-procurement analytics
No usable CPV category has been published, so a comparable market set cannot yet be built.
Procurement strategy & market signals
Framework agreementYes
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byNot published
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published
Planning & early market engagement
BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0
No planning milestones published.
Related procurements
No linked framework, prior procurement or reprocurement published.
Awards
1
Statusactive
SupplierAIRE LOGIC LIMITED, Attend Anywhere PTY Ltd, CINOS LIMITED, CONTINUOUS DATAPRINT (U.K.) LIMITED, EBO.AI (UK) LTD, ICNH LTD, Micom Technologies Ltd, IMIMOBILE EUROPE LIMITED, MBA GROUP LIMITED, MED AUTOMATION LTD, NETCALL TECHNOLOGY LIMITED, PSL PRINT MANAGEMENT LTD, RIVIAM DIGITAL CARE LIMITED, ZESTY LIMITED
2
Statusactive
SupplierAIRE LOGIC LIMITED, CINOS LIMITED, CONTINUOUS DATAPRINT (U.K.) LIMITED, EBO.AI (UK) LTD, HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS, ICNH LTD, Micom Technologies Ltd, IMIMOBILE EUROPE LIMITED, MBA GROUP LIMITED, MED AUTOMATION LTD, NETCALL TECHNOLOGY LIMITED, PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED, PSL PRINT MANAGEMENT LTD, SERVICE LEVEL MANAGEMENT LIMITED, SYNERTEC LIMITED, X-ON HEALTH LIMITED
3
4
Statusactive
SupplierOPUS TRUST MARKETING LIMITED trading as Adare SEC, Allied Publicity Services (Manchester) Limited, CFH DOCMAIL LTD, CIVICA UK LIMITED, CONTINUOUS DATAPRINT (U.K.) LIMITED, HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS, ICNH LTD, Micom Technologies Ltd, IMIMOBILE EUROPE LIMITED, MBA GROUP LIMITED, PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED, PENPOLE CONSULTING LTD, PICKER INSTITUTE EUROPE, PSL PRINT MANAGEMENT LTD, RICOH UK LIMITED, SERVICE LEVEL MANAGEMENT LIMITED, SYNERTEC LIMITED, WEBPOST LIMITED
5
6
Statusactive
7
Statusactive
SupplierAIRE LOGIC LIMITED, CINOS LIMITED, CIVICA UK LIMITED, CONTINUOUS DATAPRINT (U.K.) LIMITED, ICNH LTD, EBO.AI (UK) LTD, HARLOW PRINTING LIMITED T/A HARLOW SOLUTIONS, Micom Technologies Ltd, IMIMOBILE EUROPE LIMITED, MBA GROUP LIMITED, MED AUTOMATION LTD, NETCALL TECHNOLOGY LIMITED, PARAGON CUSTOMER COMMUNICATIONS (LONDON) LIMITED, PICKER INSTITUTE EUROPE, PSL PRINT MANAGEMENT LTD, SERVICE LEVEL MANAGEMENT LIMITED, SYNERTEC LIMITED, X-ON HEALTH LIMITED
Contracts
Digital (Online) Communication
Statusactive
Value£250,000,000
Messaging
Statusactive
Value£250,000,000
Voice
Statusactive
Value£250,000,000
Hybrid Mail
Statusactive
Value£250,000,000
Patient/Citizen Experience
Statusactive
Value£250,000,000
Workforce Communications
Statusactive
Value£250,000,000
Combined Solutions
Statusactive
Value£250,000,000
Documents & submission route
- Not published
Source data inventory
Diagnostic view. “Not published” means this current release does not provide a value.
| OCID | ocds-h6vhtk-050972 |
|---|---|
| Latest release ID | 028372-2026 |
| Latest release timestamp | Fri Mar 27 2026 10:43:50 GMT+0000 (Coordinated Universal Time) |
| Source | find-a-tender |
| Official notice URL | Not published |
| Tender status | complete |
| Procurement method | open |
| Procurement method details | Open procedure |
| Main procurement category | Not published |
| Above threshold | Not published |
| Legal basis | 2023/54 |
| Tender period: start | Not published |
| Tender period: end | Not published |
| Expression of interest deadline | Not published |
| Enquiry deadline | Not published |
| Award period: start | Not published |
| Award period: end | Not published |
| Submission method details | Not published |
| Submission languages | Not published |
| Electronic catalogue policy | Not published |
| Total tender value | Not published |
| Tender lots in source | 7 |
| Tender items in source | 0 |
| Tender documents in source | 1 |
| Awards in latest release | 7 |
| Contracts in latest release | 7 |
| Parties in latest release | 34 |
Notice history
| Date | Event | Reference |
|---|---|---|
| 27 Mar 2026 | award, contract | 028372-2026 |
| 9 Dec 2025 | award, contract | 081250-2025 |
All source data
Unmodified official OCDS data retained by Tenderline for this procurement process.
Complete current OCDS release JSON
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{
"id": "3",
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},
{
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},
{
"id": "5",
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{
"id": "6",
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},
{
"id": "7",
"status": "complete"
}
],
"title": "Patient/Citizen Communication, Engagement & Hybrid Mail Solutions",
"status": "complete",
"documents": [
{
"id": "conflictOfInterest",
"description": "Not published",
"documentType": "conflictOfInterest"
}
],
"legalBasis": {
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"uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents",
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"techniques": {
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{
"gazetteer": {
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{
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"streetAddress": "C/O Cisco, Park House, 16-18 Finsbury Circus,"
},
"details": {
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},
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{
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{
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},
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{
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{
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{
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]
},
{
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{
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{
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}Complete JSON history (2 releases)
27 Mar 2026 · 028372-2026 · award, contract
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"streetAddress": "Unit 3 Quinn Close"
},
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},
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"contactPoint": {
"email": "cavan@imailcomms.com"
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},
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"countryName": "United Kingdom",
"streetAddress": "C/O Cisco, Park House, 16-18 Finsbury Circus,"
},
"details": {
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},
"identifier": {
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"contactPoint": {
"email": "cpaas_bid_desk@cisco.com"
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{
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"details": {
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"identifier": {
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{
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},
"details": {
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},
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"address": {
"region": "AU",
"country": "AU",
"locality": "Melbourne, Victoria,",
"postalCode": "3000",
"countryName": "Australia",
"streetAddress": "Level 44, 600 Bourke Street"
},
"control": {
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},
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},
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},
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},
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},
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},
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