NEPO537 Payments, Appointeeships & Disbursements Services (PADS)

Prepaid Payments provide Contracting Authorities with a controlled mechanism for distributing and managing funds by preloading balances for use across approved payment channels. Solutions may support physical and virtual payment instruments and enable payments to merchants, service providers and individuals, including online and in-person transactions, bill payments and, where required, cash withdrawals, without extending credit or overdraft facilities.

Corporate Payments (aka Commercial Procurement Cards, P-Cards, Purchasing Cards, Corporate Cards) provide public sector organisations with a secure and efficient mechanism for managing and settling operational expenditure outside of traditional purchase to pay processes. These solutions support a range of payment types and instruments, enabling the controlled purchase of goods and services while aligning with public sector governance, transparency and audit requirements. Corporate Payments typically operate using a centrally managed credit or settlement arrangement established by the Contracting Authority with the payment provider. Transactions are consolidated and settled on an agreed billing cycle, providing visibility of spend at both organisational and transactional levels. The timing of settlement may influence any applicable rebates or commercial benefits, incentivising timely reconciliation and effective financial management.

This lot is designed to address the complex, sensitive, and often high‑risk financial requirements associated with supporting vulnerable individuals and households. It encompasses the disbursement, management, and oversight of funds provided by Contracting Authorities to individuals eligible for social care and related support, including direct payments, personal budgets, and managed or partially managed accounts. This lot will enable Contracting Authorities to manage funds efficiently, securely, and in a timely manner, supporting personalisation by empowering recipients to arrange and manage their own care and support services in line with assessed needs and statutory guidance. This lot includes support for Appointeeship and Deputyship arrangements, where individuals require support to manage their financial affairs. In such cases, Contracting Authorities or formally appointed representatives act as Corporate Appointees or Deputies, enabling them to manage day‑to‑day expenditure on behalf of service users.

This lot is focused on enabling Contracting Authorities to deliver fast, secure and controlled Fund Disbursements using modern payment mechanisms. The primary outcome is to improve the speed, accessibility and effectiveness of distributing funds at scale, while maintaining strong governance, transparency and value for money. This lot will support the disbursement of funds for a range of use cases, including grants, hardship funds, emergency assistance, payroll‑related payments (where applicable), and other targeted financial interventions. Supplier solutions should enable Contracting Authorities to distribute funds quickly through secure digital channels, particularly in time‑critical or high‑volume scenarios, while retaining appropriate oversight and assurance. This includes the provision of physical or digital Vouchers, Wallets and other similar Fund Disbursement mechanisms that can be issued individually or in bulk and delivered instantly via channels such as email, SMS or QR code. Solutions should enable real‑time visibility of issuance and redemption, configurable controls over where and how funds can be used, and straightforward reconciliation to support audit and financial management.