Outsourced ICT Framework Agreement

This lot covers all services involved in providing an outsourced managed service for information communication technology. This includes but is not limited to: • Remote and on-site service provision for proactive and reactive support including monitoring, incident managing, testing, fault fixing, backup and disaster recovery, data protection, patch management, etc. • IT asset and configuration management, release management • Supporting staff with new IT developments, IT procurement, service integration and management, set up of IT equipment (e.g. for use in lessons, assemblies, meetings) where there is an on-site requirement, advice etc. • Project management and development of IT strategies & refreshment, and other additional ad-hoc requirements

This lot is specifically for consultancy and design services where a solution is yet to be defined. The purpose of this lot is to attract independent consultants who can utilise expertise from a technical standpoint, offering objective recommendations to support a tendering process for an outsourced ICT service by working in conjunction with an institutions’ procurement staff. Service is expected to culminate in a final objective report, which may be the result of (but is not limited to): • Fact-finding processes, liaising with engineers and IT support staff, data analysis, determining information system requirements and defining project objectives • Making recommendations such as suggesting appropriate hardware, software, systems, service levels etc. • Compiling reports and presenting information, understanding practices and the objectives of the institution, assisting with the creation of IT strategies and the development of effective IT procedures, analysis of data and potential issues • Assessment of security loopholes, obsolete assets, inefficiencies etc. • Assisting with tendering processes from a technical standpoint, including providing technical advice to benefit tender clarifications and evaluation.