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Official procurement procedure

Customer Survey Research Services Framework

Customer satisfaction survey
Customer survey services
Survey analysis services
+4 more
UK
Published value
Not published
Submission deadline Not published
Lots published2
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Hyde Housing Association Ltd: "Customer Survey Research Services Framework". Published status: complete. Published value: Value not published. 2 published lots. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityHyde Housing Association LtdScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Hyde Housing Association Ltd
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Hyde Housing Association Ltd. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Average Price Reduction
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
11.8Bids / Report
7.3% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 84 active published awards; 82 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Price reduction compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityHyde Housing Association Ltd
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSFramework
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published12 Apr 2023, 15:54 BST
Last source update12 Apr 2023, 15:54 BST
Recurring procurementNot published
ClassificationCustomer satisfaction survey, Customer survey services, Survey analysis services, Survey conduction services, Survey design services, Survey services, Telephone survey services
Delivery area
UK
OCIDocds-h6vhtk-03a236
What is being bought
*This opportunity has closed and is a Contract Award Notice* Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).
What changed
From the official release history
  1. Status changed to complete
    12 Apr 2023, 15:54 BST
  2. Official notice release published
    12 Apr 2023, 15:54 BST
  3. tender value changed
    12 Apr 2023, 15:54 BST
  4. Status changed to published status
    12 Apr 2023, 15:54 BST
  5. Official notice release published
    12 Apr 2023, 15:54 BST
  6. Submission deadline changed to published date
    12 Apr 2023, 15:54 BST
  7. Published value updated to £10,000,000
    1 Feb 2023, 23:26 GMT
  8. Status changed to active
    1 Feb 2023, 23:26 GMT
  9. Official notice release published
    1 Feb 2023, 23:26 GMT
  10. Submission deadline changed to 3 Mar 2023, 12:00 GMT
    1 Feb 2023, 23:26 GMT
  11. Buyer information updated
    1 Feb 2023, 23:26 GMT
Lots and requirements (2)
Published by the contracting authority
  • Lot 1 · #1
    Computer-Assisted Telephone Interviewing (CATI) survey services
    cancelled
    Published valueNot published
    Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
  • Lot 2 · #2
    Real time survey services (SMS / Email / IVR)
    cancelled
    Published valueNot published
    Hyde’s intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company’s listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of £10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    12 Apr 2023, 15:54 BST
  2. Award active
    Not published · Not published
  3. Award active
    Not published · Not published
  4. Contract active
    Signed 12 Apr 2023, 00:00 BST · £10,000,000
  5. Contract active
    Signed 12 Apr 2023, 00:00 BST · £10,000,000
Commercial outcome and competition
Awards
In-house Research Ltd, Kwest Research Limited, Watermelon Research Limited
Not published · Not published · active
In-house Research Ltd, Watermelon Research Limited
Not published · Not published · active
Contracts
Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services
£10,000,000 · signed 12 Apr 2023, 00:00 BST · active
Lot 2: Real time survey services (SMS / Email / IVR)
£10,000,000 · signed 12 Apr 2023, 00:00 BST · active
Bid statistics
bids: 3 (lot 1)
electronicBids: 3 (lot 1)
bids: 4 (lot 2)
electronicBids: 4 (lot 2)
Buyer and organisations in this procedure

Hyde Housing Association Ltd

Contracting authority GB-FTS-6104
View buyer profile

  • Hyde Housing Association Ltd
    buyer

    IP18195R
    30 Park Street, London, UK, SE1 9EQ
    Sanja.Topalovic@hyde-housing.co.uk
    +44 2070892690

  • In-house Research Ltd
    supplier

    03537670
    Unit 5 Coped Hall Business Park, Royal Wootton Bassett, UK, SN4 8DP

  • In-house Research Ltd
    supplier

    3537670
    Unit 5 Coped Hall Business Park, Royal Wootton Bassett, UK, SN4 8DP

  • Kwest Research Limited
    supplier

    2400940
    2nd Floor, The Towers Building Towers Business Park, 856 Wilmslow Road, Didsbury, Manchester, UK, M20 2SL

  • Royal Courts of Justice
    reviewBody

    The Strand, London, WC2A 2LL, United Kingdom, London, WC2A 2LL
    +44 2079477772

  • Watermelon Research Limited
    supplier

    07917715
    PO BOX 70693 10a Greencoat Place, London, UK, SW1P 9ZP
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published