International Student Payment Solution including SRS-19 Online Payment Gateway SITS component integration

The University has a requirement to procure International Student Payment Solution including Integration with the SRS-19 Online Payment Gateway Tribal SITS component.

The Contract Notice has been advertised on the Sell2Wales website and the process is being conducted under the Concession Contracts Regulations 2016.

Scope includes the following:

International Student Payment Solution including Integration with the SRS-19 Online Payment Gateway Tribal SITS component. This is a Pass/ Fail criteria. Bidders MUST have in place the integration capability with the SRS-19 online payment gateway SITS component.

The University seeks to appoint a provider of an effective and efficient payment portal dedicated to online international payments and any associated refunds.

The payment solution should offer fair pricing and competitive rates of exchange in a wide range of currencies to all students.

To reduce the amount of unidentified direct bank transfers received from international students and to facilitate the processing of payments and their reconciliation to the finance/student record system.

To provide clear and simple information to payers which will result in improved communication on payment status and support with the payment process.

To offer a multilingual payment platform which will support a wide range of international students.

To improve the refund process by removing manual and unsecure processes with the introduction of a secure platform with the ability to securely receive and refund payments to protect students and the university whilst meeting all necessary local regulatory requirements (KYC and AML).

In additional the University is interested in any possible value added solutions that could improve the monitoring of payment plans for students.

Initial 3 year contract duration with option to extend for a further 2 years subject to annual reviews.