---
ocid: "ocds-h6vhtk-0775af"
title: "Insight Report Pilot Studies"
url: "https://tenderline.uk/tenders/insight-report-pilot-studies-ocds-h6vhtk-0775af"
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buyer_name: "The Water Services Regulation Authority"
buyer_id: "GB-PPON-PPCX-7855-VXBT"
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---

# Insight Report Pilot Studies

Source: [Tenderline](https://tenderline.uk/tenders/insight-report-pilot-studies-ocds-h6vhtk-0775af). UK public procurement intelligence compiled from official UK procurement notices.

> **Tenderline Executive Summary:** The Water Services Regulation Authority: "Insight Report Pilot Studies". Published status: complete. Contract Value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.

## Key Information
- **Status:** COMPLETE (no submission deadline published)
- **Buyer:** [The Water Services Regulation Authority](https://tenderline.uk/buyers/the-water-services-regulation-authority-gov-d240)
- **Contract Value (direct award):** Value not published (currency not published)
- **Submission Deadline:** Not published
- **Lots:** 1
- **Procurement Method:** Below threshold - without competition
- **Main Category:** Not published
- **Classifications (CPV):** None published
- **Delivery Location:** UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK
- **Legal Basis:** UKPGA 2023/54
- **Awarded Value:** £16,474 (exc. VAT, 1 contract)
- **Official Documents:** 1 published documents & notices ([view on Tenderline](https://tenderline.uk/tenders/insight-report-pilot-studies-ocds-h6vhtk-0775af#documents))
- **OCID:** `ocds-h6vhtk-0775af`

## Before you bid
Deciding whether to bid? The Tenderline page for this tender carries the competition and buyer analysis this notice does not:

- **Expected competition:** how many bids lots like this attract, from past awards in the same market.
- **Who could compete:** suppliers who have won similar work, and who holds the current contract.
- **Buyer track record:** earlier work for this buyer, its unexpired awards, and how its awards compared with its estimates.
- **Price forecast:** the commercial price range for each lot, with the middle 50% of comparable awards.

- **What it takes to win:** selection and award criteria, lot by lot.
- **Contract history:** what this tender replaces, and every notice in the procedure.

[Open the competition and buyer analysis](https://tenderline.uk/tenders/insight-report-pilot-studies-ocds-h6vhtk-0775af#tl-md)

## Description
Deliver an initial pilot to demonstrate how lessons learnt, experience and tacit knowledge from a small number of highly experienced Ofwat staff can be captured, structured and made available for use by other Ofwat staff.
The scope shall include:
Interview framework and question sets
• Develop and configure five sets of adaptive interview questions within the DUCHESS system.
• Review and refine the question sets progressively based on the findings from each interview phase.
Interviews
• Support up to four Ofwat interviewees.
• Conduct up to five interviews per interviewee, resulting in a maximum of 20 interviews.
• Interviews will progressively explore career experience, critical experiences, tacit knowledge, patterns and indicators, case studies, decision-making and key lessons that should be transferred to others.
Interview analysis
• Analyse individual interview outputs.
• Identify lessons, experience and knowledge areas from each interview.
• Refine subsequent interview questions based on the findings from earlier interviews.
Experience library development
• Analyse the overall interview corpus.
• Develop structured experience cards and an initial Ofwat Experience Library.
• Identify cross-interview and cross-theme organisational knowledge and lessons.
Demonstration of exploitation
• Demonstrate how Ofwat staff could use the Experience Library, including through Copilot, to identify relevant previous experiences, approaches, lessons, warnings and options when considering a current problem or situation.
Deliverables are:
• Interview question sets - Five configured interview question sets within DUCHESS, refined during delivery based on interview findings.
• Interview evidence - Transcripts from up to 20 interviews, provided in an agreed format such as PDF, Word or Excel.
• Lessons list - A consolidated list of the knowledge and experience areas identified from each interview, together with the associated lessons.
• Experience cards - Structured cards capturing, as applicable: situation, problem, context, warning signs/cues, experienced approach, action, why it worked, lesson learnt, rule of thumb, conditions/limitations, source and thematic tags.
• Ofwat Experience Library - An Excel-based experience matrix containing the lessons list, individual experience cards and organisational knowledge cards covering cross-interview and cross-theme lessons.
• Exploitation Guide - A presentation, including screenshots or video as appropriate, demonstrating how Ofwat staff can interrogate and use the Experience Library, including through Copilot.
• Pilot Report - A Word report comprising an executive summary and detailed sections covering the introduction, approach, findings, conclusions and recommendations, together with supporting annexes.
• Final pilot recommendations - Recommendations arising from the pilot on the effectiveness of the approach, potential improvements and considerations for any future development or wider implementation.

## Lots (1)
### Lot 1: Untitled lot
- **Lot id:** `1`
- **Status:** complete
- **CPV codes:** 72200000
- **Delivery regions:** UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, UKK
- **Delivery countries in notice:** GB

## Awards & Winning Suppliers (1)
- **Award:** 1 (active)

  - Supplier(s): **Diem Analytics Limited**
  - Supplier identifiers: `GB-COH:07795869`
  - Value: £16,474 † (exc. VAT)

> † value taken from the contract record; the award notice published none.

## Contracts (1)
- **Contract:** 1 (active)
  - Signed Value: £16,474
  - Signed Date: 10/09/2026

## Provenance and Official Sources
- **Official Notice:** [Find a Tender notice](/out?url=https%3A%2F%2Fwww.find-tender.service.gov.uk%2FNotice%2F088807-2026)
- **Last Source Update:** 2026-09-18T14:29:03.000Z
- **This document generated:** 2026-10-27T05:21:04.060Z
- **Machine API:** https://tenderline.uk/api/public/tenders/ocds-h6vhtk-0775af