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Official procurement procedure

Customer Experience Mapping

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Local Government and Social Care Ombudsman: "Customer Experience Mapping". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityLocal Government and Social Care OmbudsmanScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Local Government and Social Care Ombudsman
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Local Government and Social Care Ombudsman. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
3Bids / Report
0% of reports have one bid
Supplier ConcentrationHigh Concentration
Trig Point ConsultingTop vendor: 100% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 1 active published awards; 1 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Trig Point Consulting1 win£20,000
Procedure terms
Contracting AuthorityLocal Government and Social Care Ombudsman
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published29 Apr 2025, 09:36 BST
Last source update29 Apr 2025, 09:36 BST
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-0508ce
What is being bought
Our customer's experience very much depends on the type of complaint they are making, how we communicate, the length of time it takes and the outcome of a case. We are looking for a comprehensive understanding of those customer journeys. We have limited resources and expertise to map the customer journey from first contact to decision. Therefore, we require an external research/consultancy company to help us deliver this work.
What changed
From the official release history
  1. Status changed to complete
    29 Apr 2025, 09:36 BST
  2. Official notice release published
    29 Apr 2025, 09:36 BST
  3. Buyer information updated
    29 Apr 2025, 09:36 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    29 Apr 2025, 09:36 BST
  2. Award active
    25 Mar 2025, 00:00 GMT · £20,000
Commercial outcome and competition
Awards
Trig Point Consulting
£20,000 · 25 Mar 2025, 00:00 GMT · active
ContractsNo contract published
Bid statistics
bids: 3 (lot 1)
finalStageBids: 3 (lot 1)
smeFinalStageBids: 3 (lot 1)
vcseFinalStageBids: 0 (lot 1)
Buyer and organisations in this procedure

Local Government and Social Care Ombudsman

Contracting authority GB-PPON-PDRP-7293-DGWX
View buyer profile

  • Local Government and Social Care Ombudsman
    buyer

    GB-PPON: PDRP-7293-DGWX
    Cheylemore House, 5 Quinton Road, Coventry, UKG33, CV1 2WT, GB
    procurement@lgo.org.uk

  • Trig Point Consulting
    supplier

    GB-COH: 07409635 · GB-PPON: PJQZ-2585-BRGZ
    C/O Galloways Accounting The Mill Building, Worthing, UKJ27, BN11 1LY, GB
    info@trigpointconsulting.co.uk
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published