---
ocid: "ocds-h6vhtk-077dda"
title: "Customer Contact Centre"
url: "https://tenderline.uk/tenders/customer-contact-centre-ocds-h6vhtk-077dda"
status: "complete"
stage: "compiled"
submissions_open: false
deadline: null
days_to_deadline: null
value_amount: null
value_currency: null
buyer_name: "Thameslink Southern Great Northern Limited (TSGN)"
buyer_id: "GB-PPON-PBTL-7556-PTRN"
cpv: ["79342300", "79512000"]
delivery_location: "UKI"
lots: 1
awards: 1
contracts: 0
framework: false
dynamic_purchasing_system: false
suitable_for_smes: false
legal_basis: "UKPGA 2023/54"
source_updated: "2026-09-30T14:26:46.000Z"
generated: "2026-10-08T03:23:10.942Z"
machine_api: "https://tenderline.uk/api/public/tenders/ocds-h6vhtk-077dda"
---

# Customer Contact Centre

Source: [Tenderline](https://tenderline.uk/tenders/customer-contact-centre-ocds-h6vhtk-077dda) — UK public procurement intelligence compiled from official Find a Tender notices.

> **Tenderline Executive Summary:** Thameslink Southern Great Northern Limited (TSGN): "Customer Contact Centre". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.

## Key Information
- **Status:** COMPLETE (no submission deadline published)
- **Buyer:** [Thameslink Southern Great Northern Limited (TSGN)](https://tenderline.uk/buyers/thameslink-southern-great-northern-limited-tsgn-GB-PPON-PBTL-7556-PTRN)
- **Published Value:** Value not published (currency not published)
- **Submission Deadline:** Not published
- **Lots:** 1
- **Procurement Method:** Direct award
- **Main Category:** Not published
- **Classifications (CPV):** None published
- **Delivery Location:** UKI
- **Legal Basis:** UKPGA 2023/54
- **Awarded Value:** £8,400,000 (inc. VAT — no net value published, 1 award)
- **Official Documents:** 2 published documents & notices ([view on Tenderline](https://tenderline.uk/tenders/customer-contact-centre-ocds-h6vhtk-077dda#documents))
- **OCID:** `ocds-h6vhtk-077dda`

## Description
GTR is seeking to appoint a provider to deliver the contact help desk services. Provision of outsourced customer contact centre services. The service operates in a demand-led environment, with resource requirements varying in response to customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.

## Lots (1)
### Lot 1: Untitled lot
- **Lot id:** `1`
- **Status:** complete
- **CPV codes:** 79342300, 79512000
- **Delivery regions:** UKI

## Awards & Winning Suppliers (1)
- **Award:** 1 (pending)

  - Supplier(s): **Concentrix TSC UK LTD**
  - Supplier identifiers: `GB-PPON:PZYZ-1215-CQVR`
  - Value: £8,400,000

## Provenance and Official Sources
- **Official Notice:** [Find a Tender Notice](/out?url=https%3A%2F%2Fwww.find-tender.service.gov.uk%2FNotice%2F092491-2026)
- **Last Source Update:** 2026-09-30T14:26:46.000Z
- **This document generated:** 2026-10-08T03:23:10.942Z
- **Machine API:** https://tenderline.uk/api/public/tenders/ocds-h6vhtk-077dda