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Official procurement procedure

CRM Software Licenses, Support and Maintenance

Customer Relation Management software package
Software package and information systems
South West (UKK)
South West (UKK41)
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: University of Plymouth: "CRM Software Licenses, Support and Maintenance". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityUniversity of PlymouthScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: University of Plymouth
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for University of Plymouth. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
Not availableInsufficient comparable data
Requires at least 5 comparable procedures
Competition Density
2.8Bids / Report
25% of reports have one bid
Supplier ConcentrationNo estimate
Insufficient attributable awardsNo concentration estimate available
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 66 active published awards; 44 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Procedure terms
Contracting AuthorityUniversity of Plymouth
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published15 Jul 2021, 16:53 BST
Last source update15 Jul 2021, 16:53 BST
Recurring procurementNot published
ClassificationCustomer Relation Management software package, Software package and information systems
Delivery area
South West (UKK)
South West (UKK41)
OCIDocds-h6vhtk-02c886
What is being bought
Software license, maintenance and support for embedded Customer Relationship Management (CRM) Software System that is already in operation at the University of Plymouth.
What changed
From the official release history
  1. Status changed to complete
    15 Jul 2021, 16:53 BST
  2. Official notice release published
    15 Jul 2021, 16:53 BST
  3. Buyer information updated
    15 Jul 2021, 16:53 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    Status not published
    Published valueNot published
    Software license, maintenance and support for embedded Customer Relationship Management (CRM) Software System that is already in operation at the University of Plymouth to cover the period of 1st August 2021 to 31 July 2026.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    15 Jul 2021, 16:53 BST
  2. Award active
    Not published · Not published
  3. Contract active
    Signed 15 Jul 2021, 00:00 BST · £2,188,659
Commercial outcome and competition
Awards
Salesforce UK Limited
Not published · Not published · active
Contracts
CRM Software License, Support and Maintenance
£2,188,659 · signed 15 Jul 2021, 00:00 BST · active
Bid statisticsNo aggregate bid statistics published
Buyer and organisations in this procedure

University of Plymouth

Contracting authority GB-FTS-4531
View buyer profile

  • University of Plymouth
    buyer

    1128013
    Drake Circus, Plymouth, Devon, UKK41, PL4 8AA
    procurement@plymouth.ac.uk
    +44 01752582057

  • Salesforce UK Limited
    supplier

    London, UKI

  • University of Plymouth
    reviewBody

    Plymouth
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published
Planning and rationale
Planning budgetNot published
No-engagement rationaleNot published
Procedure rationaleThe products, services and support can be provided only by a particular contractor for reasons that are technical and connected with the protection of exclusive intellectual property rights. (Software maintenance and license renewal for an embedded customer relationship management system). This VEAT notice is alerting the market of the University’s intention to award a contract via a sole source procedure and not via a competitive tender via FTS. The University intends to award a contract for the above once a 10 day standstill period has ended. The 10 day standstill period will commence from the publication of this notice.