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AwardedFind a Tender · award

ID 4208385 - DfE - TOURISM NI - MICROSOFT DYNAMICS 365 SUPPORT AND DEVELOPMENT PARTNER

Buyer: Tourism NI →

BuyerTourism NI
StatusAwarded
DeadlineNot published
ValueValue not published
Published9 Jan 2023

What is being bought

The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.

Delivery location

UKN

Categories

Software package and information systems 48000000Database and operating software package 48600000Information systems and servers 48800000Software programming and consultancy services 72200000Programming services of packaged software products 72210000IT services: consulting, software development, Internet and support 72000000

Lot details

Lot 1

The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.

Statuscancelled

Award criteria
Quality — 60
Cost — 40

What is included

ItemCategoryQuantity
1Software programming and consultancy services, Programming services of packaged software products, Software package and information systems, Database and operating software package, Information systems and serversNot published

Comparable-procurement analytics

Benchmarked against retained Find a Tender procedures with CPV division 48. The category anchor is Software package and information systems (48000000); this is a deliberately broad market comparator. The comparison is shown at several levels rather than pretending one company or region is always the best benchmark.

Comparison setProceduresReported bids per procedureNamed award suppliersPrice evidence
Market: CPV division 486,8361 median · 9.6 average (2,487 of 6,836 with a bid count)1.7 average (2,926 of 6,836 with named award suppliers)Not published
Same buyer12 median · 2 average (1 of 1 with a bid count)1 average (1 of 1 with named award suppliers)Not published
Delivery region: UKN2462 median · 3.3 average (103 of 246 with a bid count)1.2 average (140 of 246 with named award suppliers)Not published

“Reported bids” is an official aggregate, sometimes reported per lot; it is the closest available competition measure. “Named award suppliers” are winners, not all applicants.

Price-outcome signal

Not enough comparable procedures currently publish both a GBP tender value and a usable lowest-valid-bid value to calculate a responsible price-reduction benchmark. Tenderline deliberately does not infer a saving from named award suppliers or from missing award values.

Procurement strategy & market signals

Framework agreementNot published
Dynamic purchasing systemNot published
Competitive procurementNot published
Recurring requirementNot published
Procurement method rationaleNot published
Rationale classificationsNot published
Special regimeNot published
Covered byGPA
Submission policyNot published
Selection criteriaNot published
Risk detailsNot published

Planning & early market engagement

BudgetNot published
No-engagement rationaleNot published
Planning documents0
Planning milestones0

No planning milestones published.

Related procurements

No linked framework, prior procurement or reprocurement published.

Awards

Contracts

Contract

Statusactive
Value£1,491,000

Documents & submission route

No documents are published in the current source record.

Source data inventory

Diagnostic view. “Not published” means this current release does not provide a value.

OCIDocds-h6vhtk-0377f1
Latest release ID000573-2023
Latest release timestampMon Jan 09 2023 15:45:14 GMT+0000 (Coordinated Universal Time)
Sourcefind-a-tender
Official notice URLNot published
Tender statuscomplete
Procurement methodopen
Procurement method detailsOpen procedure
Main procurement categoryservices
Above thresholdNot published
Legal basis32014L0024
Tender period: startNot published
Tender period: endNot published
Expression of interest deadlineNot published
Enquiry deadlineNot published
Award period: startNot published
Award period: endNot published
Submission method detailsNot published
Submission languagesNot published
Electronic catalogue policyNot published
Total tender valueNot published
Tender lots in source1
Tender items in source1
Tender documents in source0
Awards in latest release1
Contracts in latest release1
Parties in latest release3

Notice history

DateEventReference
9 Jan 2023award, contract000573-2023
21 Oct 2022tender029787-2022

All source data

Unmodified official OCDS data retained by Tenderline for this procurement process.

Complete current OCDS release JSON
{
  "id": "000573-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 3,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 1,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 3,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-01-09T15:45:14Z",
  "ocid": "ocds-h6vhtk-0377f1",
  "buyer": {
    "id": "GB-FTS-66553",
    "name": "Tourism NI"
  },
  "awards": [
    {
      "id": "000573-2023-1-1",
      "title": "Contract",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-6573",
          "name": "ERNST YOUNG LLP"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ID 4208385",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "After the initial contract period of 3 years, there will be options to extend the contract for further 2 years consisting of two periods of 1 year each. 3yr initial, + 1yr optional + 1yr optional"
        },
        "hasOptions": true,
        "description": "The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKN"
          }
        ],
        "additionalClassifications": [
          {
            "id": "72200000",
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          {
            "id": "72210000",
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          {
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            "scheme": "CPV",
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          },
          {
            "id": "48600000",
            "scheme": "CPV",
            "description": "Database and operating software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          }
        ]
      }
    ],
    "title": "ID 4208385 - DfE - TOURISM NI - MICROSOFT DYNAMICS 365 SUPPORT AND DEVELOPMENT PARTNER",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.",
    "reviewDetails": "CPD comply with the Public Contracts Regulations 2015 (as amended) and. where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of. contract is communicated to tenderers. That notification will provide full information on the award decision. This provides time for the. unsuccessful tenderers to challenge the award decision before the contract is entered into",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-66553",
      "name": "Tourism NI",
      "roles": [
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      ],
      "address": {
        "region": "UK",
        "locality": "BELFAST",
        "postalCode": "BT2 7ES",
        "countryName": "United Kingdom",
        "streetAddress": "Floors 10-12, Linum Chambers, Bedford Square, Bedford Street"
      },
      "details": {
        "url": "https://etendersni.gov.uk/epps",
        "buyerProfile": "https://etendersni.gov.uk/epps",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Tourism NI"
      },
      "contactPoint": {
        "name": "SSDAdmin.CPDfinance-ni.gov.uk",
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    },
    {
      "id": "GB-FTS-6573",
      "name": "ERNST YOUNG LLP",
      "roles": [
        "supplier"
      ],
      "address": {
        "region": "UK",
        "locality": "LONDON",
        "postalCode": "SE1 7EU",
        "countryName": "United Kingdom",
        "streetAddress": "1 More Place"
      },
      "details": {
        "url": "https://etendersni.gov.uk/epps",
        "scale": "large"
      },
      "identifier": {
        "legalName": "ERNST YOUNG LLP"
      },
      "contactPoint": {
        "email": "jkilliner@uk.ey.com"
      }
    },
    {
      "id": "GB-FTS-52712",
      "name": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "United Kindgom",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended"
      }
    }
  ],
  "language": "en",
  "contracts": [
    {
      "id": "000573-2023-1-1",
      "title": "Contract",
      "value": {
        "amount": 1491000,
        "currency": "GBP"
      },
      "status": "active",
      "awardID": "000573-2023-1-1",
      "dateSigned": "2023-01-06T00:00:00Z"
    }
  ],
  "description": "The successful contractor’s performance on the contract will be regularly monitored.. Contractors not delivering.. on contract. requirements is a serious matter. It means the public purse is not getting what it is paying for. If. a contractor fails to reach satisfactory. levels of contract performance they will be given a specified time to improve. If after the specified. time, they still fail to reach satisfactory. levels of contract performance, the matter will be escalated to senior management in CPD for. further action. If this occurs and their. performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave.. professional. misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated. The issue of a. Notice of Unsatisfactory Performance will result in the contractor being excluded from all. procurement competitions being undertaken. by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland. Procurement Policy for a period. of. twelve. months from the date of issue of the Notice. This contract will not be awarded in Lots as a single supplier is required.",
  "initiationType": "tender"
}
Complete JSON history (2 releases)
9 Jan 2023 · 000573-2023 · award, contract
{
  "id": "000573-2023",
  "tag": [
    "award",
    "contract"
  ],
  "bids": {
    "statistics": [
      {
        "id": "1",
        "value": 3,
        "measure": "bids",
        "relatedLot": "1"
      },
      {
        "id": "2",
        "value": 0,
        "measure": "smeBids",
        "relatedLot": "1"
      },
      {
        "id": "3",
        "value": 0,
        "measure": "foreignBidsFromEU",
        "relatedLot": "1"
      },
      {
        "id": "4",
        "value": 1,
        "measure": "foreignBidsFromNonEU",
        "relatedLot": "1"
      },
      {
        "id": "5",
        "value": 3,
        "measure": "electronicBids",
        "relatedLot": "1"
      }
    ]
  },
  "date": "2023-01-09T15:45:14Z",
  "ocid": "ocds-h6vhtk-0377f1",
  "buyer": {
    "id": "GB-FTS-66553",
    "name": "Tourism NI"
  },
  "awards": [
    {
      "id": "000573-2023-1-1",
      "title": "Contract",
      "status": "active",
      "suppliers": [
        {
          "id": "GB-FTS-6573",
          "name": "ERNST YOUNG LLP"
        }
      ],
      "relatedLots": [
        "1"
      ]
    }
  ],
  "tender": {
    "id": "ID 4208385",
    "lots": [
      {
        "id": "1",
        "status": "cancelled",
        "options": {
          "description": "After the initial contract period of 3 years, there will be options to extend the contract for further 2 years consisting of two periods of 1 year each. 3yr initial, + 1yr optional + 1yr optional"
        },
        "hasOptions": true,
        "description": "The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.",
        "awardCriteria": {
          "criteria": [
            {
              "name": "Quality",
              "type": "quality",
              "description": "60"
            },
            {
              "name": "Cost",
              "type": "cost",
              "description": "40"
            }
          ]
        }
      }
    ],
    "items": [
      {
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        "deliveryAddresses": [
          {
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          }
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          },
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            "description": "Programming services of packaged software products"
          },
          {
            "id": "48000000",
            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "48600000",
            "scheme": "CPV",
            "description": "Database and operating software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          }
        ]
      }
    ],
    "title": "ID 4208385 - DfE - TOURISM NI - MICROSOFT DYNAMICS 365 SUPPORT AND DEVELOPMENT PARTNER",
    "status": "complete",
    "coveredBy": [
      "GPA"
    ],
    "legalBasis": {
      "id": "32014L0024",
      "scheme": "CELEX"
    },
    "description": "The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.",
    "reviewDetails": "CPD comply with the Public Contracts Regulations 2015 (as amended) and. where appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of. contract is communicated to tenderers. That notification will provide full information on the award decision. This provides time for the. unsuccessful tenderers to challenge the award decision before the contract is entered into",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
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      "name": "Tourism NI",
      "roles": [
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        "centralPurchasingBody"
      ],
      "address": {
        "region": "UK",
        "locality": "BELFAST",
        "postalCode": "BT2 7ES",
        "countryName": "United Kingdom",
        "streetAddress": "Floors 10-12, Linum Chambers, Bedford Square, Bedford Street"
      },
      "details": {
        "url": "https://etendersni.gov.uk/epps",
        "buyerProfile": "https://etendersni.gov.uk/epps",
        "classifications": [
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          }
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      },
      "identifier": {
        "legalName": "Tourism NI"
      },
      "contactPoint": {
        "name": "SSDAdmin.CPDfinance-ni.gov.uk",
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    },
    {
      "id": "GB-FTS-6573",
      "name": "ERNST YOUNG LLP",
      "roles": [
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      "address": {
        "region": "UK",
        "locality": "LONDON",
        "postalCode": "SE1 7EU",
        "countryName": "United Kingdom",
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    },
    {
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      "roles": [
        "reviewBody"
      ],
      "address": {
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        "countryName": "United Kingdom"
      },
      "identifier": {
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  ],
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      "id": "000573-2023-1-1",
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      },
      "status": "active",
      "awardID": "000573-2023-1-1",
      "dateSigned": "2023-01-06T00:00:00Z"
    }
  ],
  "description": "The successful contractor’s performance on the contract will be regularly monitored.. Contractors not delivering.. on contract. requirements is a serious matter. It means the public purse is not getting what it is paying for. If. a contractor fails to reach satisfactory. levels of contract performance they will be given a specified time to improve. If after the specified. time, they still fail to reach satisfactory. levels of contract performance, the matter will be escalated to senior management in CPD for. further action. If this occurs and their. performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave.. professional. misconduct and they may be issued with a Notice of Unsatisfactory Performance and the contract may be terminated. The issue of a. Notice of Unsatisfactory Performance will result in the contractor being excluded from all. procurement competitions being undertaken. by Centres of Procurement Expertise on behalf of bodies covered by the Northern Ireland. Procurement Policy for a period. of. twelve. months from the date of issue of the Notice. This contract will not be awarded in Lots as a single supplier is required.",
  "initiationType": "tender"
}
21 Oct 2022 · 029787-2022 · tender
{
  "id": "029787-2022",
  "tag": [
    "tender"
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  "date": "2022-10-21T14:51:45+01:00",
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  "tender": {
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        },
        "status": "active",
        "options": {
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        "renewal": {
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        },
        "hasOptions": true,
        "hasRenewal": true,
        "description": "The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.",
        "awardCriteria": {
          "criteria": [
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              "description": "60"
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        "contractPeriod": {
          "durationInDays": 1080
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
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      }
    ],
    "items": [
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          },
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            "scheme": "CPV",
            "description": "Software package and information systems"
          },
          {
            "id": "48600000",
            "scheme": "CPV",
            "description": "Database and operating software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
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    "title": "ID 4208385 - DfE - TOURISM NI - MICROSOFT DYNAMICS 365 SUPPORT AND DEVELOPMENT PARTNER",
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      "currency": "GBP"
    },
    "status": "active",
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    "bidOpening": {
      "date": "2022-11-20T15:30:00Z"
    },
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      "scheme": "CELEX"
    },
    "recurrence": {
      "description": "This contract will potentially be due to be re-procured after the initial contract period and/or following any extensions."
    },
    "awardPeriod": {
      "startDate": "2022-11-20T15:30:00Z"
    },
    "description": "The Northern Ireland Tourist Board trading as Tourism Northern Ireland (TNI) wishes to appoint a Contractor to provide Microsoft Dynamics 365 implementation for its CRM, Finance and HR systems, to include business process transformation and ongoing support and continuous improvements. The contractor should be a verified Microsoft partner.",
    "tenderPeriod": {
      "endDate": "2022-11-20T15:00:00Z"
    },
    "hasRecurrence": true,
    "reviewDetails": "CPD will comply with the Public Contracts Regulations 2015 and, where.. appropriate, will incorporate a standstill period (i.e. a minimum of 10 calendar days) at the point information on the award of contract is.. communicated to tenderers. That notification will provide full information on the award decision. This provides time for the unsuccessful.. tenderers to challenge the award decision before the contract is entered into.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ],
      "bidValidityPeriod": {
        "endDate": "2023-02-18T23:59:59Z"
      }
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "procurementMethod": "open",
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://etendersni.gov.uk/epps",
    "procurementMethodDetails": "Open procedure"
  },
  "parties": [
    {
      "id": "GB-FTS-66553",
      "name": "Tourism NI",
      "roles": [
        "buyer",
        "centralPurchasingBody"
      ],
      "address": {
        "region": "UK",
        "locality": "BELFAST",
        "postalCode": "BT2 7ES",
        "countryName": "United Kingdom",
        "streetAddress": "Floors 10-12, Linum Chambers, Bedford Square, Bedford Street"
      },
      "details": {
        "url": "https://etendersni.gov.uk/epps",
        "buyerProfile": "https://etendersni.gov.uk/epps",
        "classifications": [
          {
            "id": "BODY_PUBLIC",
            "scheme": "TED_CA_TYPE",
            "description": "Body governed by public law"
          },
          {
            "id": "01",
            "scheme": "COFOG",
            "description": "General public services"
          }
        ]
      },
      "identifier": {
        "legalName": "Tourism NI"
      },
      "contactPoint": {
        "url": "https://etendersni.gov.uk/epps",
        "name": "SSDAdmin.CPDfinance-ni.gov.uk",
        "email": "SSDAdmin.CPD@finance-ni.gov.uk"
      }
    },
    {
      "id": "GB-FTS-23347",
      "name": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "United Kingdom",
        "countryName": "United Kingdom"
      },
      "identifier": {
        "legalName": "The UK does not have any special review body with responsibility for appeal/mediation procedures in public procurement competitions. Instead; any challenges are dealt with by the High Court, Commercial Division, to which proceedings may be issued regarding alleged breaches of the PCR2015 as amended"
      }
    }
  ],
  "language": "en",
  "description": "The successful contractor’s performance on this contract will be managed as per the specification and regularly monitored (see... Procurement Guidance Note 01/12 — Contract Management — Procedures and Principles). Contractors not delivering on contract... requirements is a serious matter. It means the public purse is not getting what it is paying for. If a contractor fails to reach satisfactory... levels of contract performance they will be given a specified time to improve. If, after the specified time, they still fail to reach satisfactory... levels of contract performance, the matter will be escalated to senior management in CPD for further action. If this occurs and their... performance still does not improve to satisfactory levels within the specified period, it may be regarded as an act of grave professional... misconduct and they may be issued with a notice of unsatisfactory performance and this contract may be terminated. A central register... of such notices for supplies and services contracts will be maintained and published on the CPD website. Any contractor in receipt of.. a. notice of unsatisfactory performance will be required to declare this in future tender submissions for a period of 3 years from the.. date of.. issue of the notice. It may also result in the contractor being excluded from all procurement competitions being undertaken.. by Centres. of Procurement Expertise on behalf of bodies covered by the Northern Ireland Procurement Policy. The authority expressly.. reserves. the rights:. . (i) not to award any contract as a result of the procurement process commenced by publication of this notice;. ... (ii) to make. whatever changes it may see fit to the content and structure of the tendering competition;. . (iii) to award (a) contract(s) in.. respect of any. part(s) of the (services) covered by this notice; and. . (iv) to award contract(s) in stages and in no circumstances will the.. authority be liable.. for any costs incurred by candidates",
  "initiationType": "tender"
}