Cash Management Services

The cash management solution would need to provide us with a full audit trail for total traceability of transactions made via each payment stream and provides the facility for our teams to raise queries when addressing customer payment enquires. The scope of the procurement would be to undertake all activities relating to the management of payments made by UUW Customers for their Water and Waste Water charges and payments relating to this service will be used by Domestic customers. The scope of the cash management services would include: - Direct Debit transmission and collection of Direct Debit payments - Receive, bank and allocate all customer payments from any source to the correct customer accounts inc bank over the counter, Post office, Pay zone, BACS and SO, card payments made by debit and credit cards, payments from Debt agencies and Department of Working Pensions - Monitor and reconcile payments - Resolve misallocation / unallocated manual payments which fall out of automated process - Complete cash to bank reconciliation each financial month end - Process refunds - There is a requirement to produce month end financial reports and suspense reports for the payments which can’t be allocated automatically and to produce write off reports - Management of bank accounts relating to customers BACS payments, DD payments and manual adjustments inc unpaid cheques, faster payment reversals, chargebacks. - General ledger postings in SAP - Complete reconciliation of cash in transit each half year and year end - Reconcile and control of the Cash Management System - Process and resolve payment enquiries - Remittance processing - Processing cash receipts and Post office water stamps - Taking receipt of cheques, processing via cash mgt system and send for clearing Additional information: **Deadline for Reponses will be 24/09/2021** **Please see attached Appendix K**