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Official procurement procedure

Video and Contact Centre Audio Managed Service

No classification published
Location not published
Published value
Not published
Submission deadline Not published
Lots published1
Procurement Executive Summary
AI & Search Synopsis
Generated from official OCDS record
Tenderline Synopsis: Cambridge City Council: "Video and Contact Centre Audio Managed Service". Published status: complete. Published value: Value not published. 1 published lot. Submission deadline not published. See the official notice for participation instructions.
Contracting AuthorityCambridge City CouncilScope & CategoriesNot publishedSubmission Window
complete
No deadline published
Submission GatewayDirect notice routeLegal Basis & RegimeStandard procurementEstimated Value (exc. VAT)Not published
Bidder Intelligence · Authority Profile: Cambridge City Council
Market Analytics
View Authority Profile →
Derived from OCDS awards & bid statistics
Published history for Cambridge City Council. These figures describe retained records, not a forecast of bids or a measure of buyer bias.
Published-to-award variance
-12.3%Historical Average
Based on 9 comparable awards
Competition Density
9.7Bids / Report
5% of reports have one bid
Supplier ConcentrationLow Concentration
Anglia Ruskin UniversityTop vendor: 16.8% of attributable value
Payment Terms
Check noticePublished terms
Payment obligations depend on the applicable regime and contract. Consult the official documents.
Coverage: 23 active published awards; 20 bid reports (which may be per lot). Supplier values exclude multi-supplier awards, frameworks and DPS, and use GBP only. They are published award values, not payments. Published-to-award variance compares single-lot, single-award, single-supplier GBP procedures with explicitly non-framework/non-DPS status; increases remain in the average. Unpublished data stays unknown. Awarded suppliers are winners, not all bidders.
Historical Awarded Suppliers With This Authority:
Supplier NameHistoric AwardsAttributable GBP Value
Anglia Ruskin University1 win£201,600
D2D DISTRIBUTION LIMITED1 win£115,998
SAVILLS (UK) LIMITED1 win£100,000
CARE NETWORK CAMBRIDGESHIRE1 win£94,414
VARSITY CONSULTING LTD1 win£90,000
Procedure terms
Contracting AuthorityCambridge City Council
Procedure methodNot published
Procurement categoryNot published
Statuscomplete
Framework / DPSNot published
CompetitionNot published
Above thresholdNot published
Legal basisNot published
Tender period startsNot published
Clarification deadlineNot published
Electronic submissionNot published
Submission languagesNot published
Published18 Nov 2025, 09:40 GMT
Last source update18 Nov 2025, 09:40 GMT
Recurring procurementNot published
ClassificationNot published
Delivery areaLocation not published
OCIDocds-h6vhtk-05a989
What is being bought
ambridge City Council is looking for a supplier to provide a managed service to support the Council's contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities. The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates. Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
What changed
From the official release history
  1. tender value changed
    18 Nov 2025, 09:40 GMT
  2. Status changed to complete
    18 Nov 2025, 09:40 GMT
  3. Official notice release published
    18 Nov 2025, 09:40 GMT
  4. Submission deadline changed to published date
    18 Nov 2025, 09:40 GMT
  5. Published value updated to £40,000
    7 Oct 2025, 13:29 BST
  6. Status changed to active
    7 Oct 2025, 13:29 BST
  7. Official notice release published
    7 Oct 2025, 13:29 BST
  8. Submission deadline changed to 3 Nov 2025, 12:00 GMT
    7 Oct 2025, 13:29 BST
  9. Buyer information updated
    7 Oct 2025, 13:29 BST
Lots and requirements (1)
Published by the contracting authority
  • Lot 1 · #1
    Individual lot title not published
    complete
    Published valueNot published
    The source published no individual title or description for this lot.
    Contract periodNot published
    EligibilityNot published
    Options / renewalNot published
Timeline
  1. Procedure published
    18 Nov 2025, 09:40 GMT
  2. Award active
    4 Nov 2025, 00:00 GMT · £40,000
Commercial outcome and competition
Awards
PREMIER BUSINESS AUDIO LIMITED
£40,000 · 4 Nov 2025, 00:00 GMT · active
ContractsNo contract published
Bid statistics
bids: 1 (lot 1)
finalStageBids: 1 (lot 1)
smeFinalStageBids: 1 (lot 1)
vcseFinalStageBids: 0 (lot 1)
Buyer and organisations in this procedure

Cambridge City Council

Contracting authority GB-PPON-PCBT-6819-NDPJ
View buyer profile

  • Cambridge City Council
    buyer

    GB-PPON: PCBT-6819-NDPJ
    The Guildhall, Cambridge, UKH12, CB2 1BY, GB
    procurement@cambridge.gov.uk

  • PREMIER BUSINESS AUDIO LIMITED
    supplier

    GB-COH: 06329855 · GB-PPON: PWYG-7142-RPTX
    Laverstoke Grange, Whitchurch, UKJ37, RG28 7PF, GB
    accounts@premiercx.co.uk
Award and contract changes
Documents (0)
Official links; attachments are not copied
No data
No linked documents are published
Related procedures (0)
No data
No related procedures published