Automated Payment Services

{
  "id": "001748-2023",
  "tag": [
    "tender"
  ],
  "date": "2023-01-19T16:39:06Z",
  "ocid": "ocds-h6vhtk-03990b",
  "buyer": {
    "id": "GB-COH-NI033250",
    "name": "ENERGIA GROUP NI HOLDINGS LIMITED"
  },
  "tender": {
    "id": "EG22001",
    "lots": [
      {
        "id": "1",
        "value": {
          "amount": 2000000,
          "currency": "GBP"
        },
        "status": "active",
        "renewal": {
          "description": "Option to extend for a further maximum period of 24 months."
        },
        "hasOptions": false,
        "hasRenewal": true,
        "description": "Energia Group are seeking to appoint a contractor to provide a range of Automated Customer Payment Services for the processing of online customer payments in Northern Ireland and the Republic of Ireland (RoI) via internet and mobile device applications.\nA brief description of the Payment Services required, is set out below:\nService Name\tContractor/s Service Requirements  \nKeypad Transactions\t\n1 The ability for \"pay as you go\" (known as \"Keypad\") customers to buy electricity by online channels (Web & App).\n2 The ability for Keypad customers to have their Powercode re-issued by online channels.\nAccount Balances and Full / Part Bill Payments \t\n1 The ability for billed customers (i.e. non-Keypad) to obtain their account balance by online channels (Web & App).\n2 The ability for billed customers (i.e. non-Keypad) to make full bill or part bill payments by online channels.\nNetwork Services\tProvision of both a real-time payment facility and batch file upload process to enable the collection of payments and capture customer reference details.\nReporting\tProvision of on-line daily summary & detail reports of the transactions processed. \nSettlement \t\n1 Pay to Energia Group all payments collected from customers, less any authorised refunds made. \n2 Operate effective systems to ensure the timely transmission of payments to Energia Group.\nApp & Web support\t\nSupport and provision of existing of Power NI and Energia payment pages and existing mobile applications.\nCustomer Payment Methods and Indicative Volumes in NI\nPower NI currently supplies electricity to 39,000 businesses and 477,000 domestic customers in NI and offer a range of tariffs.  Approximately 179,000 of Power NI's domestic customers have an innovative Keypad meter (PAYG) installed. \nEnergia Domestic supplies electricity to 200,000 customers with approximately 300 of these customers using a Keypad meter.\nEnergia Commercial supplies electricity to 23,000 customers. 2,000 of theses customers are in NI with the remaining 21,000 in ROI.\nDetails of the current number and value of Power NI transactions is set out below:\nCustomer Detail \tNumber of transactions per annum\nBill payment (Domestic & Commercial) via on line and mobile applications\tc161k \nKeypad Top Up (Domestic Only) via on line and mobile applications\tC2.8m\nSub-total \tC2.96m\nDetails of the current number and value of Energia transactions is set out below:\nCustomer Detail \tNumber of transactions per annum\nDomestic Bill payment via online and mobile applications\tC225k \nCommercial Bill payment via online and mobile applications\tC6k\nSub-total \tC231k\nIndicative volumes are as follows:\nPower NI Keypad Payment Online & App - c2.82m per annum\nPower NI Bill Payment Online & App - c161k per annum\nEnergia Domestic Payments Online & App - c225k per annum\nEnergia Payment Commercial Payments Online - c6k per annum.\nThese annual volumes are indicative only and do not constitute a commitment to these volumes due to flexing needs and a change in customer demand.",
        "secondStage": {
          "maximumCandidates": 5,
          "minimumCandidates": 1
        },
        "contractPeriod": {
          "durationInDays": 720
        },
        "submissionTerms": {
          "variantPolicy": "notAllowed"
        }
      }
    ],
    "items": [
      {
        "id": "1",
        "relatedLot": "1",
        "deliveryAddresses": [
          {
            "region": "UKN"
          }
        ],
        "additionalClassifications": [
          {
            "id": "48100000",
            "scheme": "CPV",
            "description": "Industry specific software package"
          },
          {
            "id": "48400000",
            "scheme": "CPV",
            "description": "Business transaction and personal business software package"
          },
          {
            "id": "48600000",
            "scheme": "CPV",
            "description": "Database and operating software package"
          },
          {
            "id": "48800000",
            "scheme": "CPV",
            "description": "Information systems and servers"
          },
          {
            "id": "48900000",
            "scheme": "CPV",
            "description": "Miscellaneous software package and computer systems"
          },
          {
            "id": "72210000",
            "scheme": "CPV",
            "description": "Programming services of packaged software products"
          },
          {
            "id": "72230000",
            "scheme": "CPV",
            "description": "Custom software development services"
          },
          {
            "id": "72250000",
            "scheme": "CPV",
            "description": "System and support services"
          },
          {
            "id": "72260000",
            "scheme": "CPV",
            "description": "Software-related services"
          }
        ]
      }
    ],
    "title": "Automated Payment Services",
    "value": {
      "amount": 2000000,
      "currency": "GBP"
    },
    "status": "active",
    "coveredBy": [
      "GPA"
    ],
    "documents": [
      {
        "id": "economic",
        "documentType": "economicSelectionCriteria"
      },
      {
        "id": "technical",
        "documentType": "technicalSelectionCriteria"
      }
    ],
    "legalBasis": {
      "id": "32014L0025",
      "scheme": "CELEX"
    },
    "description": "Energia Group is seeking to procure Automated Payment services (Payment Services), for the processing of online customer payments within both NI and ROI and support of the current websites and apps.",
    "secondStage": {
      "invitationDate": "2023-03-09T00:00:00Z"
    },
    "tenderPeriod": {
      "endDate": "2023-02-23T14:00:00Z"
    },
    "hasRecurrence": true,
    "reviewDetails": "Energia Group NI Holdings Limited will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Applicants which are unsuccessful shall be informed by Energia as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court (England, Wales, and Northern Ireland). Any such action must generally be brought within 30 days. If a declaration of ineffectiveness is sought, any such action must be brought within 30 days where Energia has communicated the award of the contract and a summary of reasons to tenderers, or otherwise within 6 months of the contract being entered into. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order Energia to amend any documents and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order Energia to pay a fine, and/or order that the duration of the contract/s be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.",
    "classification": {
      "id": "72000000",
      "scheme": "CPV",
      "description": "IT services: consulting, software development, Internet and support"
    },
    "submissionTerms": {
      "languages": [
        "en"
      ]
    },
    "submissionMethod": [
      "electronicSubmission"
    ],
    "otherRequirements": {
      "reductionCriteria": "Applicants will be assessed in accordance with the Utilities Contracts Regulations 2016, as amended, on the basis of information provided in response to a pre-qualification questionnaire (\"PQQ\") in line with those instructions and criteria for qualitative selection outlined in the Project Information Memorandum (PIM)."
    },
    "participationFees": [
      {
        "id": "1",
        "type": [
          "document"
        ]
      }
    ],
    "procurementMethod": "selective",
    "selectionCriteria": {
      "criteria": [
        {
          "type": "suitability",
          "appliesTo": [
            "supplier"
          ],
          "description": "Details are described in the Project Information Memorandum (PIM) and Pre-Qualification Questionnaire (PQQ) which will be available to any Applicant that registers and on request by email to AutomatedPaymentServices@energiagroup.com"
        }
      ]
    },
    "mainProcurementCategory": "services",
    "submissionMethodDetails": "https://procurement.energiagroup.com/",
    "procurementMethodDetails": "Negotiated procedure with prior call for competition"
  },
  "parties": [
    {
      "id": "GB-COH-NI033250",
      "name": "ENERGIA GROUP NI HOLDINGS LIMITED",
      "roles": [
        "buyer"
      ],
      "address": {
        "region": "UKN06",
        "locality": "Belfast",
        "postalCode": "BT95NF",
        "countryName": "United Kingdom",
        "streetAddress": "Greenwood House 64 Newforge Lane"
      },
      "details": {
        "url": "https://www.energiagroup.com/",
        "classifications": [
          {
            "id": "ELECTRICITY",
            "scheme": "TED_CE_ACTIVITY",
            "description": "Electricity"
          }
        ]
      },
      "identifier": {
        "id": "NI033250",
        "scheme": "GB-COH",
        "legalName": "ENERGIA GROUP NI HOLDINGS LIMITED"
      },
      "contactPoint": {
        "url": "https://procurement.energiagroup.com/",
        "name": "Debra Stevenson",
        "email": "Debra.stevenson@powerni.co.uk",
        "telephone": "+44 2890685064"
      }
    },
    {
      "id": "GB-FTS-73283",
      "name": "Energia Group NI Holdings Limited",
      "roles": [
        "reviewBody"
      ],
      "address": {
        "locality": "Belfast",
        "postalCode": "BT9 5NF",
        "countryName": "United Kingdom",
        "streetAddress": "Greenwood House 64 Newforge Lane"
      },
      "identifier": {
        "legalName": "Energia Group NI Holdings Limited"
      }
    }
  ],
  "language": "en",
  "description": "Interested parties should contact Procurement at Energia Group at the following email address,\nAutomatedPaymentServices@energiagroup.com\nto register an interest, and access to the Data Room and relevant documentation will be implemented.",
  "initiationType": "tender"
}