Official UK procurement notice
Automated Payment Services · UK public procurement notice
Authority: ENERGIA GROUP NI HOLDINGS LIMITED (Public body)
What is being bought
Published requirement descriptionEnergia Group is seeking to procure Automated Payment services (Payment Services), for the processing of online customer payments within both NI and ROI and support of the current websites and apps.
CPV: Business transaction and personal business software package · Custom software development services · Database and operating software package · IT services: consulting, software development, Internet and support · Industry specific software package · Information systems and servers · Miscellaneous software package and computer systems · Programming services of packaged software products · Software-related services · System and support services
The lotProcurement structure
single lot · value publishedLot #1Energia Group are seeking to appoint a contractor to provide a range of Automated…RenewalPublished value£2,000,000
Energia Group are seeking to appoint a contractor to provide a range of Automated Customer Payment Services for the processing of online customer payments in Northern Ireland and the Republic of Ireland (RoI) via internet and mobile device applications.
A brief description of the Payment Services required, is set out below:
Service Name Contractor/s Service Requirements
Keypad Transactions
1 The ability for "pay as you go" (known as "Keypad") customers to buy electricity by online channels (Web & App).
2 The ability for Keypad customers to have their Powercode re-issued by online channels.
Account Balances and Full / Part Bill Payments
1 The ability for billed customers (i.e. non-Keypad) to obtain their account balance by online channels (Web & App).
2 The ability for billed customers (i.e. non-Keypad) to make full bill or part bill payments by online channels.
Network Services Provision of both a real-time payment facility and batch file upload process to enable the collection of payments and capture customer reference details.
Reporting Provision of on-line daily summary & detail reports of the transactions processed.
Settlement
1 Pay to Energia Group all payments collected from customers, less any authorised refunds made.
2 Operate effective systems to ensure the timely transmission of payments to Energia Group.
App & Web support
Support and provision of existing of Power NI and Energia payment pages and existing mobile applications.
Customer Payment Methods and Indicative Volumes in NI
Power NI currently supplies electricity to 39,000 businesses and 477,000 domestic customers in NI and offer a range of tariffs. Approximately 179,000 of Power NI's domestic customers have an innovative Keypad meter (PAYG) installed.
Energia Domestic supplies electricity to 200,000 customers with approximately 300 of these customers using a Keypad meter.
Energia Commercial supplies electricity to 23,000 customers. 2,000 of theses customers are in NI with the remaining 21,000 in ROI.
Details of the current number and value of Power NI transactions is set out below:
Customer Detail Number of transactions per annum
Bill payment (Domestic & Commercial) via on line and mobile applications c161k
Keypad Top Up (Domestic Only) via on line and mobile applications C2.8m
Sub-total C2.96m
Details of the current number and value of Energia transactions is set out below:
Customer Detail Number of transactions per annum
Domestic Bill payment via online and mobile applications C225k
Commercial Bill payment via online and mobile applications C6k
Sub-total C231k
Indicative volumes are as follows:
Power NI Keypad Payment Online & App - c2.82m per annum
Power NI Bill Payment Online & App - c161k per annum
Energia Domestic Payments Online & App - c225k per annum
Energia Payment Commercial Payments Online - c6k per annum.
These annual volumes are indicative only and do not constitute a commitment to these volumes due to flexing needs and a change in customer demand.
What it takes to wini
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
Evaluation split and conditions of participation as published; the tender pack may add morei
How this buyer will score bids.
The evaluation criteria and weights exactly as published on the notice, grouped by family (price, quality, social value and so on).
- Suitability
Details are described in the Project Information Memorandum (PIM) and Pre-Qualification Questionnaire (PQQ) which will be available to any Applicant that registers and on request by email to [email protected]
- Shortlisting
- Applicants will be assessed in accordance with the Utilities Contracts Regulations 2016, as amended, on the basis of information provided in response to a pre-qualification questionnaire ("PQQ") in line with those instructions and criteria for qualitative selection outlined in the Project Information Memorandum (PIM).
Procedure terms & legal framework
From the official record · publisher note attached- Procedure method
- Negotiated procedure with prior call for competition
- Legal basis
- CELEX · 32014L0025 Utilities Contracts Regulations 2016 (Directive 2014/25/EU)
- Procurement category
- Services
- Notice status
- Closed
- Procurement threshold
- Unspecified in notice
- Regulatory regime
- Standard
- Commercial structure
- Stand-alone contract (no framework)
- Competition type
- Competitive procedure
- GPA / WTO covered
- Yes (GPA)
- Recurring procurement
- Yes
- First published
- 19 Jan 2023, 16:39 GMT
- Last source update
- 19 Jan 2023, 16:39 GMT
- Authority reference
EG22001- FTS notice number
2023/S 000-001748- Classification (CPV)
- Delivery area
- Official registry OCID
ocds-h6vhtk-03990bFind a Tender
- Review procedure
Energia Group NI Holdings Limited will incorporate a minimum 10 calendar day standstill period at the point information on the award of the contract is communicated to tenderers. Applicants which are unsuccessful shall be informed by Energia as soon as possible after the decision has been made as to the reasons why the Applicant was unsuccessful. If an appeal regarding the award of the contract has not been successfully resolved, The Utilities Contracts Regulations 2016 provide for aggrieved parties who have been harmed or are at risk of harm by breach of the rules to take action in the High Court (England, Wales, and Northern Ireland). Any such action must generally be brought within 30 days. If a declaration of ineffectiveness is sought, any such action must be brought within 30 days where Energia has communicated the award of the contract and a summary of reasons to tenderers, or otherwise within 6 months of the contract being entered into. Where a contract has not been entered into, the Court may order the setting aside of the award decision or order Energia to amend any documents and may award damages. If the contract has been entered into the Court may, depending on the circumstances, award damages, make a declaration of ineffectiveness, order Energia to pay a fine, and/or order that the duration of the contract/s be shortened. The purpose of the standstill period referred to above is to allow the parties to apply to the Courts to set aside the award decision before the contract is entered into.
Publisher note: Interested parties should contact Procurement at Energia Group at the following email address, [email protected] to register an interest, and access to the Data Room and relevant documentation will be implemented.
How it was run
Official notice- Submission deadline
- 23 Feb 2023, 14:00 GMT
- Submission channel
- {"electronicSubmission"}
- Accepted languages
- en
- Participation fee
- document
Timeline
19 Jan 2023 → 9 Mar 2023 · 3 dates- Notice published19 Jan 2023, 16:39 GMT
- Submission deadline23 Feb 2023, 14:00 GMT
- Invitations to tender expected9 Mar 2023
Contracting authority & participating public bodies
Official documents & specifications (2)
Official links; attachments are not copiedTender pack and attachments
- Economic and financial selection criteria
- Technical selection criteria