---
name: "Institute of Customer Service (ICS)"
supplier_id: "GB-PPON:PRND-5967-YDVQ"
organisation_scale: "sme"
total_awards: 5
total_spend_gbp: 181100
median_contract_gbp: 44000
lots_bid: null
lots_won: null
win_rate_pct: null
median_discount_pct: null
url: "https://tenderline.uk/suppliers/institute-of-customer-service-ics-coh-03316394"
generated: "2026-10-08T15:44:01.250Z"
machine_api: "https://tenderline.uk/api/public/suppliers/GB-PPON%3APRND-5967-YDVQ/markdown"
---

# Institute of Customer Service (ICS) · UK Public Sector Contract Record

Source: [Tenderline](https://tenderline.uk/suppliers/institute-of-customer-service-ics-coh-03316394) — Official UK public procurement supplier dossier compiled from Find a Tender notices.

> **Tenderline Supplier Summary:** Institute of Customer Service (ICS) is a SME public sector supplier in the UK. Tracked in Tenderline with 5 published contract awards across official contracting authorities.

## Key Information
- **Supplier Name:** Institute of Customer Service (ICS)
- **Organisation Scale:** SME
- **Company Registration (CRN):** `GB-PPON:PRND-5967-YDVQ` (Official UK PPON)
- **Total Published Awards:** 5
- **Primary Sector:** [Membership organisation services](https://tenderline.uk/sectors/membership-organisation-services-98100000)
- **Company Status:** Active

- **Tenderline Record:** https://tenderline.uk/suppliers/institute-of-customer-service-ics-coh-03316394

## Market Volume & Benchmarks
- **Total Published Contract Spend:** £181k
- **Median Contract Value:** £44k

## Delivery Geography
- **Active Delivery Regions:** Nationwide (UK), [East Midlands](https://tenderline.uk/regions/east-midlands)

## Top Public Sector Clients
1. **[NS&I](https://tenderline.uk/buyers/ns-i-gov-ea104):** 1 procedures
2. **[Mining Remediation Authority](https://tenderline.uk/buyers/mining-remediation-authority-gov-pb1430):** 1 procedures
3. **[United Kingdom National Nuclear Laboratory](https://tenderline.uk/buyers/united-kingdom-national-nuclear-laboratory-GB-PPON-PVXT-8784-YGNV):** 1 procedures
4. **[Driver and Vehicle Licensing Agency](https://tenderline.uk/buyers/driver-and-vehicle-licensing-agency-gov-ea74):** 1 procedures
5. **[UK Hydrographic Office](https://tenderline.uk/buyers/uk-hydrographic-office-gov-ea51):** 1 procedures

## Largest Contract Awards Won
Top public sector contracts awarded to this supplier:
1. **[Driver and Vehicle Licensing Agency](https://tenderline.uk/buyers/driver-and-vehicle-licensing-agency-gov-ea74):** £63k · [Provision of UKCSI Data & Discovery Roadmap Membership](https://tenderline.uk/tenders/provision-of-ukcsi-data-discovery-roadmap-membership-ocds-h6vhtk-06dfd4)
2. **[NS&I](https://tenderline.uk/buyers/ns-i-gov-ea104):** £58k · [Membership of ICS for 3 years](https://tenderline.uk/tenders/membership-of-ics-for-3-years-ocds-h6vhtk-06609c)
3. **[UK Hydrographic Office](https://tenderline.uk/buyers/uk-hydrographic-office-gov-ea51):** £30k · [Membership to Chartered Institute of Customer Services 2025-2028](https://tenderline.uk/tenders/membership-to-chartered-institute-of-customer-services-2025-2028-ocds-h6vhtk-05d410)
4. **[Mining Remediation Authority](https://tenderline.uk/buyers/mining-remediation-authority-gov-pb1430):** £30k · [HO - Customer Service Organisational Membership Agreement](https://tenderline.uk/tenders/ho-customer-service-organisational-membership-agreement-ocds-h6vhtk-06f31c)

## Contract Expiries & Upcoming Recompetes
- **Active Contracts Ending in 18 Months:** 0

## Competitive Supplier Intelligence
> **Full Win-Loss & Award Analysis:** Complete historical contract timelines, pricing movement benchmarks, buyer relationship networks, and competitor analysis are available on Tenderline:
> [View complete Institute of Customer Service (ICS) public contract history on Tenderline](https://tenderline.uk/suppliers/institute-of-customer-service-ics-coh-03316394#contract-history)

## Provenance and Open Data
- **Data Source:** Official award notices published under the Open Government Licence v3.0 on Find a Tender Service.
- **Canonical Profile:** https://tenderline.uk/suppliers/institute-of-customer-service-ics-coh-03316394
- **Full Catalogue Machine Access:** https://tenderline.uk/llms.txt