# Telephone-answering services (CPV 79510000) · UK Public Procurement Sector Dossier

Source: [Tenderline](https://tenderline.uk/sectors/telephone-answering-services-79510000). UK public procurement sector intelligence compiled from official UK procurement notices.

> **Tenderline Sector Summary:** Telephone-answering services (CPV 79510000) covers UK public procurement for Telephone-answering services. Tracked across 174 published procedures (50 in the last 12 months) across 133 contracting authorities, with 7 live opportunities open for bidding right now.

## Key Sector Information

- **Sector:** Telephone-answering services

- **CPV Code:** `79510000`

- **Classification Level:** CPV Class (4-digit sub-sector)

- **Parent Division:** [Business Services & Consultancy (CPV 79000000)](https://tenderline.uk/sectors/business-services-consultancy-79000000)

- **Live Open Tenders:** 7

- **Notices in Last 12 Months:** 50

- **Total Catalogue Procedures:** 174

- **Active Contracting Authorities (12m):** 44 (133 lifetime)

- **Typical Tender Window:** 30 days (median, notice publication to submission deadline)

- **Tenderline Sector Dossier:** https://tenderline.uk/sectors/telephone-answering-services-79510000

- **Sector RSS Feed:** https://tenderline.uk/sectors/telephone-answering-services-79510000/feed.xml

## Market Competition & Pricing Benchmarks

- **Typical Bids per Lot:** 5 bids (middle half 2–8) (median of 21 procedures, 36 months, contracts)

- **Typical Contract Value (Net):** £200k (median net contract award; interquartile range £70k–£1.2m)

- **Deadline to Award Decision:** 42 days (median)

- **SME Win Rate:** 17% of declared awards won by small & medium enterprises

- **Local Win Rate:** 46% of awards won by suppliers registered in the delivery region

## Other Classes in Business Services & Consultancy

1. [Business and management consultancy services (CPV 79410000)](https://tenderline.uk/sectors/business-and-management-consultancy-services-79410000): 1,062 notices/12m

2. [Advertising and marketing services (CPV 79340000)](https://tenderline.uk/sectors/advertising-and-marketing-services-79340000): 570 notices/12m

3. [Recruitment services (CPV 79600000)](https://tenderline.uk/sectors/recruitment-services-79600000): 551 notices/12m

4. [Market research services (CPV 79310000)](https://tenderline.uk/sectors/market-research-services-79310000): 479 notices/12m

5. [Subscription services (CPV 79980000)](https://tenderline.uk/sectors/subscription-services-79980000): 421 notices/12m

6. [Exhibition, fair and congress organisation services (CPV 79950000)](https://tenderline.uk/sectors/exhibition-fair-and-congress-organisation-services-79950000): 407 notices/12m

## Live Open Tender Opportunities

Currently open for bidding in Telephone-answering services (soonest deadline first):

1. [Provision of out of hours customer call centre services.](https://tenderline.uk/tenders/provision-of-out-of-hours-customer-call-centre-services-ocds-h6vhtk-0785ef): £212,000 · Deadline: 6 Nov 2026 · Connexus Homes Limited

2. [External Reporting Line](https://tenderline.uk/tenders/external-reporting-line-ocds-h6vhtk-0788e3): £0 · Deadline: 12 Nov 2026 · London Fire Commissioner

3. [For the provision of Out-of-Hour Emergency Service for households who are at risk of homelessness outside of standard operating times. Out of Hours emergency housing options telephone service](https://tenderline.uk/tenders/for-the-provision-of-out-of-hour-emergency-service-for-households-who-are-at-risk-of-homel-ocds-h6vhtk-077b0d): £130,000 · Deadline: 16 Nov 2026 · Oldham Council

## Leading Contracting Authorities in this Sector

Top public sector buyers procuring Telephone-answering services work:

1. [British Council](https://tenderline.uk/buyers/british-council-gov-ot313): 7 notices (1 in last 12m)

2. [Department for Work & Pensions](https://tenderline.uk/buyers/department-for-work-pensions-gov-d10): 4 notices (1 in last 12m)

3. [Plymouth Community Homes](https://tenderline.uk/buyers/plymouth-community-homes-rsh-l4543): 4 notices (3 in last 12m)

4. [Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency](https://tenderline.uk/buyers/secretary-of-state-for-health-and-social-care-acting-as-part-gov-ea1328): 4 notices (0 in last 12m)

5. [Department of Health & Social Care](https://tenderline.uk/buyers/department-of-health-social-care-gov-d12): 3 notices (0 in last 12m)

6. [NHS Blood and Transplant](https://tenderline.uk/buyers/nhs-blood-and-transplant-gov-ot486): 3 notices (0 in last 12m)

7. [Royal Borough of Kensington and Chelsea](https://tenderline.uk/buyers/royal-borough-of-kensington-and-chelsea-ons-e09000020): 3 notices (0 in last 12m)

8. [Belfast City Council](https://tenderline.uk/buyers/belfast-city-council-ons-n09000003): 2 notices (0 in last 12m)

## Delivery Geography (ITL-1 Regions)

Distribution of published procurement notices by UK delivery region:

1. [Greater London](https://tenderline.uk/regions/london): 24 notices (22%)

2. [North West England](https://tenderline.uk/regions/north-west): 21 notices (19%)

3. [South East England](https://tenderline.uk/regions/south-east): 19 notices (18%)

4. [South West England](https://tenderline.uk/regions/south-west): 17 notices (16%)

5. [East of England](https://tenderline.uk/regions/east-of-england): 15 notices (14%)

6. [West Midlands](https://tenderline.uk/regions/west-midlands): 14 notices (13%)

## Leading Awarded Suppliers in this Sector

Top suppliers by distinct contract procedures won in Telephone-answering services:

1. [ORBIS PROTECT LIMITED](https://tenderline.uk/suppliers/orbis-protect-limited-coh-02476859): 8 procedures across 7 contracting authorities

2. [SPS Doorguard Limited](https://tenderline.uk/suppliers/sps-doorguard-limited-coh-sc113186): 7 procedures (8 awards) across 7 contracting authorities

3. [Journeycall Ltd](https://tenderline.uk/suppliers/journeycall-ltd-coh-sc202170): 4 procedures (7 awards) across 4 contracting authorities

4. [Appello Careline Limited](https://tenderline.uk/suppliers/appello-careline-limited-coh-03229746): 4 procedures across 4 contracting authorities

5. [Foundever GB Limited](https://tenderline.uk/suppliers/foundever-gb-limited-coh-03450786): 4 procedures across 4 contracting authorities

6. [Serco Limited](https://tenderline.uk/suppliers/serco-limited-coh-00242246): 4 procedures across 4 contracting authorities

7. [Capita Business Services Ltd](https://tenderline.uk/suppliers/capita-business-services-ltd-coh-02299747): 3 procedures (4 awards) across 3 contracting authorities

8. [Careium UK Limited](https://tenderline.uk/suppliers/careium-uk-limited-coh-04133585): 3 procedures across 3 contracting authorities

## Interactive Intelligence & Provenance

> **Complete Sector Analytics:** In-depth competition distributions, tender value histograms, procurement routes, and historical tender registers are available on Tenderline:

> [Explore interactive Telephone-answering services intelligence on Tenderline](https://tenderline.uk/sectors/telephone-answering-services-79510000)

## Provenance and Open Data

- **Data Source:** Compiled from official UK public notices published under the Open Government Licence v3.0.

- **Canonical Sector URL:** https://tenderline.uk/sectors/telephone-answering-services-79510000

- **Full Catalogue Machine Access:** https://tenderline.uk/llms.txt